Ben

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Hi,

When you create or edit a 'Brand', you'll be able to set an email/password combination so you can send it to your clients for them to login to their own account. Please see screenshot below:

in How to setup client username / password Comment by Ben October 2015
Hi,
1. Ensure that you have requested Amazon to raise your 'SES Sending Limits' to get out of 'Sandbox mode' ? http://aws.amazon.com/ses/extendedaccessrequest<…
in Thank you email not sent Comment by Ben October 2015
Hi,

Sendy tries to check if a new version is available from time to time, it looks like it can't connect to Sendy's server via curl to check for new versions. Please check with your host is outgoing connections are blocked.

Thanks…

in New version: blocked available Comment by Ben October 2015
Hi,
1. Please double ensure that your cron job for autoresponders.php is set to run every 1 minute (not anything more)
2. Please note that Autoresponder emails o…
in Autoresponder not sending Comment by Ben October 2015
Hi,

There is nothing to worry about. Some server can't detect 'mod_rewrite' and that's all. If you don't get a 404 after installation you're fine.

Thanks.

Best regards,
Ben

in Mod_Rewrite Yellow BUT Sendy installed & works ... COULD I BE COURTING DISASTER? Comment by Ben October 2015
Hi,
(Quote)
Yes of course.

Thanks.

Best regards,
Ben

in Exporting emails from users who have opened your newsletters Comment by Ben October 2015
Hi,

Your Amazon SES quota shows you your 'Send rate', for yours it's 14 emails per second. Sendy will send your email newsletters according to this sending rate. The actual sending speed depends on several factors, please see → in Sending rate basic question Comment by Ben October 2015
Hi,

Check that you're using the same Amazon SES region as the region you verified the email in your Amazon SES console.

Best regards,
Ben

in Email and domain is verified on SES console, Sendy says it's not Comment by Ben October 2015
Yes this feature is already available since version 2.0.

in Search an address in all lists Comment by Ben September 2015
Hi,

Amazon charges a flat fee of $1 per 10,000 emails sent (if you send lesser then the cost will be less than $1 of course). Amazon charges your credit card at the end of the month for any usage of Amazon SES.

The "free tier" tha…

in Amazon SES after 12 months free? Comment by Ben September 2015
Hi Shalin,

Glad that you like Sendy as it has helped you save tremendously.

If your concern is performance because you have a huge volume, here's a checklist → in Checklist for hosting Sendy after delivering more than a million emails Comment by Ben September 2015
Hi,

You can pass 'true' or 'false' strings inside a text custom field. Then in your backend script use an "if else" statement to check if the value passed is 'true' or 'false' then process accordingly. You can even use 'yes' or 'no'.
…

in Boolean data type for custom fields? Comment by Ben September 2015
Hi,

Autoresponder emails only trigger when emails are added via Sendy's subscribe form or the 'subscribe' API (http://sendy.co/api), not emails imported via the user interface as Autorespo…

in Trigger Autoresponders when importing subscribers? Comment by Ben September 2015
Hi,

Here's your answer:

Source: http://stackoverflow.com/questions/13698779/ti…

in Do scheduled campaign timezones automatically compensate for daylight saving changes? Comment by Ben September 2015
Hi,

One work around would be:
1. Create a list and import all your subscribers inside (those you want to blacklist).
2. Then login to your Sendy MySQL database via phpmyadmin
3. Write a query to change the value of <…
in Uploading a suppression list Comment by Ben September 2015
Yes.

in How to disable email notifications after each sent campaign? Comment by Ben September 2015
Prepend // to the line.

Example:

//the code

in How to disable email notifications after each sent campaign? Comment by Ben September 2015
Hi,

Comment out or delete line 870 in scheduled.php and line
in How to disable email notifications after each sent campaign? Comment by Ben September 2015


    
                
            
                Hi,

Try doing a full re-upgrade to the latest version of Sendy:

Download the full build of Sendy from http://sendy.co/get-updated (use the form right at the top to d…            
            
                in                     Upgrade incomplete
                Comment by Ben
                September 2015
            
        
    
    
                
            
                Hi,

Your autoresponders.php cron job should run 'per min' as per the official instructions:

*/1     *       *       *       *       php /home/gremers/public_html/newsle…            

            
                in                     Campaign not sent on schedule
                Comment by Ben
                September 2015
            
        

    

    
                
            
                Hi,

Check that your cron job is setup correctly to execute the 'scheduled.php' script every 5 minutes. Contact your host to confirm that your cron job is setup correctly to execute the 'scheduled.php' script every 5 minutes if you're unsu…            
            
                in                     Campaign not sent on schedule
                Comment by Ben
                September 2015
            
        
    
    
                
            
                Hi,

Sendy sends your emails according to your 'SES max send rate per second', between 1 to 'max send rate'. You can't go anything lower than 1.

Thanks.

Best regards,

Ben
            
            
                in                     Lower sending rate then 1 per second
                Comment by Ben
                September 2015
            
        
    
    
                
            
                Hi,

Here's how it works, if you want your Sendy admin to have HTTPS, then trackable links, unsubscribe, web version links etc will follow the full Sendy URL (which have https), eg. 
                in                     SSL/HTTPS for admin interface only
                Comment by Ben
                September 2015
            
        
    
    
                
            
                Hi,

Something is wrong here, the link you pasted is not a web version link, it's a "trackable link" that is wrapping a web version link.

In your email's HTML, make sure you're using the web version tag correctly:

eg.

…            
            
                in                     Web version and Unsubscribe link does not work properly
                Comment by Ben
                September 2015
            
        
    
    
                
            
                Hi,


(Quote)


If you don't want your clients to pay by PayPal, then there is no point adding new currencies to the list. The currencies are for checking out via PayPal.

Thanks.

Best regards,

Ben
            
            
                in                     Adding more currencies
                Comment by Ben
                September 2015
            
        
    
    
                
            
                Hi,

The currencies supported in Sendy is exactly what PayPal supports. The currency available in Sendy has to be supported by PayPal otherwise your client cannot make payments via PayPal.

Thanks.

Best regards,

Ben
            

                in                     Adding more currencies
                Comment by Ben
                September 2015
            
        
    
    
                
            
                Hi,

You must paste <unsubscribe>Click here to unsubscribe</unsubscribe> in the HTML of your email. Then it'll become a hyperlink.

To use 
            

                in                     Unsubscribe link do not appear
                Comment by Ben
                September 2015
            

        

    

    
                
            
                Hi,

Do you mean it's blank here (see screenshot below):



If so, it shouldn't be blank (very strange that it is blank).

Here's what you can do:

Login to your Sendy da…            
            
                in                     API Key Not showing
                Comment by Ben
                September 2015
            
        
    
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