Ben

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Here's a couple I know of:

EDMdesigner → http://edmdesigner.com/

Toddle → http://www.toddle.com/

Mail Designer Pro 2 …

in Best HTML email creator to use with Sendy Comment by Ben April 2015
@DrJohnZoidberg That sounds like a good idea.

in Changing footers in Drip Emails? Comment by Ben April 2015
Hi,

First of all, never run the cron job command in the terminal. This will give Sendy a false positive that the cron job is working properly even if it is not.

If the import is not moving and stuck at 0%, your cron job is not set…

in Can't upload lists after enabling cron job for uploads Comment by Ben April 2015
Hi,

If you're hosting Sendy on Amazon EC2, Amazon EC2 servers should already be in sync with NTP. However, you can try running the following command to sync your server clock with NTP just to be sure:

in Unable to get SES quota Comment by Ben April 2015

    
                
            
                Hi,

You should never manually visit import-csv.php. It gives Sendy a false positive, your cron job may not be working but when you visit import-csv.php it makes Sendy think that the cron job executed the import-csv.php script. From then o…            
            
                in                     Import CSV not working - technical details inside
                Comment by Ben
                April 2015
            
        
    
    
                
            
                Hi,

There are many subscribers that exists inside both lists. In which case the 'sent number' is counted as 1, not 2. Hence the resulting 'total sent' number is lower.

Hope this helps.

Best regards,

Ben
            
            
                in                     Last campaign sent to fewer people than the list size
                Comment by Ben
                April 2015
            
        
    
    
                
            
                Please see → http://sendy.co/troubleshooting#email-wasnt-opened-in-usa-but-shows-up-as-usa-in-report
            
            
                in                     Issue with country of openers
                Comment by Ben
                April 2015
            
        
    
    
                
            
                Hi,


(Quote)


Your cron job probably aren't setup on your new server.

Visit http://your_sendy_installation_url/reset-cron.php to reset cron job s…            
            
                in                     Sendy not working after server migration
                Comment by Ben
                April 2015
            
        
    
    
                
            
                Hi,

Sendy sends 'multi-part' email, that means your email contains plain text and HTML versions. If the recipient's email client doesn't support HTML emails (pretty rare), it'll display the plain text version. If you don't populate the pl…            
            
                in                     Plain Text - is this needed?
                Comment by Ben
                April 2015
            
        
    
    
                
            
                Hi,

Please see this article to learn about sending speed ? http://sendy.co/troubleshooting#sending-speed

Also, if you use an 'internal cron job' instead of…            
            
                in                     Amazon SES sending speed in combination with Sendy
                Comment by Ben
                April 2015
            
        
    
    
                
            
                Hi,

Do you mean you're changing the name of a subscriber from the modal window when you click a subscriber's name or email? Once you changed the name, hit 'Enter' on your keyboard to save.

Hope this helps.

Best regards,
            

                in                     Editing a subscriber's name
                Comment by Ben
                April 2015
            
        
    
    
                
            
                Hi,

First of all, please see ? https://sendy.co/forum/discussion/1344/encrypt-subscriber-emails-in-unsubscribe-url/p1
…            
            
                in                     Unsubscribe URL in plain text
                Comment by Ben
                April 2015
            
        
    
    
                
            
                Hi,


(Quote)


Can you clarify what do you mean by "plain text". Can you paste a sample and working unsubscribe link in your next reply.

Unsubscribe links are encrypted and decrypted, no one can just change the URL to unsubscribe …            
            
                in                     Unsubscribe URL in plain text
                Comment by Ben
                April 2015
            
        
    
    
                
            
                Hi,


(Quote)


Yes you can just use EC2's IP address as your Sendy URL to access your Sendy installation. Though I'd recommend mapping a CNAME, eg. sendy.yourdomain.com to EC2's IP address so that you can access Sendy via 
                in                     Send from Amazon EC2 without domain?
                Comment by Ben
                March 2015
            
        
    
    
                
            
                This is a very peculiar issue. Do you have any caching software installed on your server? Did you paste the newly created IAM credentials into your Sendy settings?
            
            
                in                     Sendy is not recognizing me
                Comment by Ben
                March 2015
            
        
    
    
                
            
                Hi,

I suggest recreating your IAM credentials again, see Step 5 of Get Started Guide http://sendy.co/get-started

Best regards,

Ben
            
            
                in                     Sendy is not recognizing me
                Comment by Ben
                March 2015
            
        
    
    
                
            
                Hi,

Please check with your host if they restrict sending of emails via third party SMTP. Some hosts restricts sending emails via third party SMTP.

Best regards,

Ben
            
            
                in                     Emails not sending via SMTP
                Comment by Ben
                March 2015
            
        
    
    
                
            
                Hi,


(Quote)


Please see ? http://sendy.co/troubleshooting#email-wasnt-opened-in-usa-but-shows-up-as-usa-in-report

…            
            
                in                     Stop Gmail (or maybe others) from asking to download images + GEO issue
                Comment by Ben
                March 2015
            
        
    
    
                
            
                Hi,

Your upload_max_filesize set in your server's php.ini is only 2M (two megabytes). You need to increase this number (contact your hosting support if you need help doi…            
            
                in                     Attachments of 2.2M and over fail to upload to sendy server
                Comment by Ben
                March 2015
            
        
    
    
                
            
                Hi,

If you're sending emails via Amazon SES which is what Sendy is intended to do, you're not limited by your server's email sending limit.

Thanks.

Best regards,

Ben
            
            
                in                     Is Sendy on Hostgator limited to 500 mails per hour?
                Comment by Ben
                March 2015
            
        
    
    
                
            
                Hi,

Can you please click the 'HTML source' button in the WYSIWYG editor, then paste <p><a href="[confirmation_link]">[confirmation_link]</a></p> …            
            
                in                     Confirmation link in double opt-in seems quite borked
                Comment by Ben
                March 2015
            
        
    
    
                
            
                May I know where can I sign up to your list as a test so I can receive the confirmation email? Thanks.
            
            
                in                     Confirmation link in double opt-in seems quite borked
                Comment by Ben
                March 2015
            
        
    
    
                
            
                Hi,

You need to paste <a href="[confirmation_link]">[confirmation_link]</a> inside your emails HTML code.

Thanks.

Best regards,

Ben
            
            
                in                     Confirmation link in double opt-in seems quite borked
                Comment by Ben
                March 2015
            
        
    
    
                
            
                @Ymmies Amazon EC2 servers aren't slow, it depends what tier you're using and what region versus the SES region you're using (both must be the same region for optimal speed).
…            
            
                in                     What hosting server do you use with Sendy?
                Comment by Ben
                March 2015
            
        
    
    
                
            
                Thanks Rafael, just tested and it works.

UPDATE

Sendy now natively supports Two Factor Authentication. Visit the main settings to setup.

            
            
                in                     [Mod] Two Factor Authentication for Sendy With Duo Security
                Comment by Ben
                March 2015
            
        
    
    
                
            
                Hi,

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Autoresponder' at the top right to setup Autoresponders for that list
Thanks.

Best regards,

Ben
            
            
                in                     Where do I setup Drip Campaign
                Comment by Ben
                February 2015
            
        
    
    
                
            
                
(Quote)


That's correct. Autoresponders is not designed to send in 'bulk'. Send these existing users regular campaigns instead.

Best regards,

Ben
            
            
                in                     Drip campaign emails not sending
                Comment by Ben
                February 2015
            
        
    
    
                
            
                With regards to not receiving the Autoresponder email that you've setup, please note that only emails added to your list via Sendy's subscribe form or the 'subscribe' API will trigger Autoresponder…            
            
                in                     Drip campaign emails not sending
                Comment by Ben
                February 2015
            
        
    
    
                
            
                
(Quote)


Check that you have requested (and granted) Amazon for 'production access'
Check that you have verified your 'From email' or its domain in your Amazon SES console, see Step 6 of the Get Started Guide 
                in                     Drip campaign emails not sending
                Comment by Ben
                February 2015
            
        
    
    
                
            
                Hi,

Are you sending emails via Amazon SES or third party SMTP?

Best regards,

Ben
            
            
                in                     Drip campaign emails not sending
                Comment by Ben
                February 2015
            
        
    
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