Ben

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Hi,

You can login to your MySQL database via phpmyadmin and export your database:

Thanks.

Best regards,
Ben

in How do I backup Sendy Comment by Ben February 2015
Hi,

You must edit the 'Brand's settings to change the language to the one you prefer.

Thanks.

Best regards,
Ben

in Translate interaction message during subscription Comment by Ben February 2015
Hi,

To set a list as 'double opt in', click into the list you want to set as 'double opt in', then click 'Settings' at the top. You can then set the list as 'double opt-in' in the list settings.

in How to set a list as 'Double Opt-In'? Comment by Ben February 2015
Hi,

Please redo Step 5 of the Get Started Guide very carefully →http://sendy.co/get-started

Thanks.

Best regards,
Ben

in Unable to display SES quota Comment by Ben February 2015
(Quote)
Yes that's correct.

Best regards,
Ben

in Change list ownership Comment by Ben February 2015
Hi,

If you login and it brings you back to the login page without showing any error message, please see this ? http://sendy.co/troubleshooti…

in After fresh install, cannot get past login screen. Comment by Ben February 2015
Hi,

Instead of 'unsubscribing' the user, the user should be 'deleted' instead before subscribing the user via the 'subscribe' API. But there's no 'Delete subscriber' API at this time, you may need to write a MySQL query to delete the subs…

in Unsubscribe user from list, subscribe again and send Autoresponder Comment by Ben February 2015
Thanks for the explanation, Sid. I'm glad you solved it.

in Email addresses in email body converted to "[email protected]" Comment by Ben February 2015
Hi,

Sendy will never change any email address in your email's body to "[email protected]". There are no script or code that does that.

The problem may stem from the email client you are using that converts the email address to "[e…

in Email addresses in email body converted to "[email protected]" Comment by Ben February 2015
Thank you for writing this. Happy users rarely spend time to write about their experience, I am glad you did, it's very encouraging. I'm happy that Sendy works well for you, thanks for using it. in My Sendy / Amazon Experience Comment by Ben February 2015
Hi,

Unsubscribe users with 'one click' makes users happy. To counter users from accidentally clicking the unsubscribe link (which is rare), don't redirect them to a custom page. The default unsubscribe page has a link to 're-subscribe' if…

in Confirmation on unsubscribe page Comment by Ben February 2015
Hi,
1. Be sure to set your list as 'Double opt-in'
2. Only emails subscribed through Sendy's subscribe form or the API sends the confirmation email
Lastly, with regards…
in Can't send confirmation emails Comment by Ben February 2015
Hi,

The problem is that your server's PHP encrypted the trackable links with 'openssl_encrypt' but your command line version of PHP (CLI) does not support 'openssl_decrypt', hence the trackable links become broken.

Here's the fix:…

in Link redirects to localhost Comment by Ben February 2015
Hi,

Sendy has it's own .htaccess file. There should be a .htaccess file in your sendy folder. Please download Sendy from http://sendy.co/get-updated, unzip the zip, the .htaccess fi…

in Installed but get 404 error when trying to access Settings Comment by Ben February 2015
Hi,
1. Make sure the .htaccess file in your /sendy/ folder is the original Sendy's .htaccess file downloaded from http://sendy.co/get-updated
2. Add in Installed but get 404 error when trying to access Settings Comment by Ben February 2015


    
                
            
                Hi,

You should not create a /templates/ folder in your Sendy directory.

Remove any files or folders in your Sendy directory that does not belong to Sendy.

<…            
            
                in                     Created templates folder in Sendy install, now 404 error
                Comment by Ben
                February 2015
            
        
    
    
                
            
                Hi,

You can simplify this by setting your list as 'Double Opt-in' in your list settings. When someone signs up to the list, they'll receive an email asking them to click a link to confirm their subscription before they are 'confirmed' in …            
            
                in                     Subscribe user to another list by clicking a link in an email
                Comment by Ben
                February 2015
            
        
    
    
                
            
                You can do it like this <unsubscribe style="color:#ffffff; text-decoration:none;">Klik hier</unsubscribe>
            
            
                in                     How to style unsubscribe tag?
                Comment by Ben
                February 2015
            
        
    
    
                
            
                Hi,

Please see How to style the personalization tags?

Best regards,

Ben
            
            
                in                     How to style unsubscribe tag?
                Comment by Ben
                March 2014
            
        
    
    
                
            
                @Alexey, thanks for bringing this up. I'll apply the same to the 'non cron job' sending script. Thanks.
            
            
                in                     List Unsubscribe Header
                Comment by Ben
                February 2015
            
        
    
    
                
            
                Hi,

Please see ? http://sendy.co/troubleshooting#bounces-complaints-warning

Best regards,

Ben
            
            
                in                     Not picking up SNS bounces
                Comment by Ben
                February 2015
            
        
    
    
                
            
                Hi,

Send a campaign to a list with your email address inside, if you receive the email, opens, clicks etc are tracked and the campaign report works, then you're good to go.

Thanks.

Best regards,

Ben
            
            
                in                     Am I ready for launch?
                Comment by Ben
                January 2015
            
        
    
    
                
            
                Hi,

If you're sure your users already gave you permission to email them and expect emails from you, then they probably won't mark your email as spam, so you've got that part taken care of.

For getting 'high bounce rates', this is …            
            
                in                     Sending emails to my forum users
                Comment by Ben
                January 2015
            
        
    
    
                
            
                Hi,

You can export a CSV of all recipients who "did not open" (screenshot below):



Best regards,

Ben
            
            
                in                     Resend campaign to people who did not open previous mail
                Comment by Ben
                January 2015
            
        
    
    
                
            
                ==== Update ====

You can now export 'recipients who did not open your email' in the report with one click from version 2.0 onwards.


            
            
                in                     Send Email to the users who didn't opened the Emails.
                Comment by Ben
                January 2015
            
        
    
    
                
            
                Hi,

It's here on the 'Define recipients' page (the page where you select lists to send your campaign to):



Best regards,

Ben
            
            
                in                     Schedule this campaign feature
                Comment by Ben
                January 2015
            
        
    
    
                
            
                Hi,

Cron job setup instructions appears in Sendy where appropriate:

When you are at the ‘Define recipients’ page and you will see the cron job setup instructions note in a yellow box at the bottom (screenshot → 
                in                     Where are the cron job setup instructions?
                Comment by Ben
                January 2015
            
        
    
    
                
            
                Your understanding is correct.
            
            
                in                     Does only new subscribers gets new emails added to Drip Campaigns?
                Comment by Ben
                January 2015
            
        
    
    
                
            
                Hi,

How it works is that if you add a new email to an existing autoresponder, if the date of the email to be sent is passed the subscription dates of existing subscribers, it will not be sent to the subscriber.

Best regards,
…            
            
                in                     Does only new subscribers gets new emails added to Drip Campaigns?
                Comment by Ben
                January 2015
            
        
    
    
                
            
                Hi Milenko,


(Quote)


I've just recorded a video to show you how → http://d.pr/v/1iwIr

Thanks.

Best regards,

Ben
            
            
                in                     Can't upload image in editor
                Comment by Ben
                January 2015
            
        
    
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