Ben

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Hi Daniel,

There are no bugs or issues with Autoresponders since it was launched as a new feature a few months ago.

Is your cron job running every minute? If so, can you verify that your host allows you to run a cron job every min…

in Autoresponder for Birthday not working Comment by Ben May 2013
Hi Chris,

No there's no way to set the currency symbol. If you want to remove it, go to line 237 to 239 in send-to.php and remove the dollar sign.

Thanks.
<…

in Payment information box looks wrong when purchasing in GBP Comment by Ben May 2013
Hi Nige,

As much as I want to help, Sendy is not supported on Windows (see Sendy's FAQ), it has never been tested on Windows although Scott made it work.

Please leave a reply …

in [Windows] SNS Subscriptions Remain in the Pending State Comment by Ben May 2013
Hi @Fabiano,

By the way, I just logged in to your Sendy installation and check.

I saw that you have a campaign sent 10 hours ago, it was sent to 10,097 recipients…

in Emails not arriving Comment by Ben May 2013
Hi @Fabiano,

The details you sent me are incomplete, please send me all the requested credentials.

Thanks.

Ben

in Emails not arriving Comment by Ben May 2013
Hi @federatier,

gettext module is not installed for PHP on your server. Your solution is not to mo…

in Message body empty when sending test email Comment by Ben May 2013
@adavila78 Yes, please PM me these details so I can help you take a look:
- Sendy installation URL, email and password
- FTP credentials
Thanks!<…
in Message body empty when sending test email Comment by Ben May 2013
It's short for 'Private Message'. You can email me if you wish, hello at sendy dot co.

in Emails not arriving Comment by Ben May 2013
Hi @platinumpixs,

You're getting Call to undefined function _() in /app/www/js/create/main.php on line …
in Message body empty when sending test email Comment by Ben May 2013


    
                
            
                Via PM. Thanks.
            
            
                in                     Emails not arriving
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Fabiano,

Can you please send me these details so I can check:

Sendy installation URL, email and password
FTP credentials
Hosting control panel account to check your error logs
Thanks.


            
                in                     Emails not arriving
                Comment by Ben
                April 2013
            
        
    
    
                
            
                Another thing worth noting - the fallback value is optional. You can use a custom field tag in your newsletter code like this as well: [country,fallback=]. But you cannot use a …            
            
                in                     Can you set the fallback= of a field
                Comment by Ben
                April 2013
            
        
    
    
                
            
                You have to type in the fallback value when creating a campaign.
            
            
                in                     Can you set the fallback= of a field
                Comment by Ben
                April 2013
            
        
    
    
                
            
                Hi Nathan,

This is already supported. All custom fields need to be in this format (exactly what you presented as an example above), eg: [country,fallback=UK].

Th…            
            
                in                     Can you set the fallback= of a field
                Comment by Ben
                April 2013
            
        
    
    
                
            
                Hi Nathan,

Yes you can add custom field data via API.

See this portion of the API documentation:

<…            
            
                in                     Adding custom field data via the API
                Comment by Ben
                April 2013
            
        
    
    
                
            
                Thanks for sharing!
            
            
                in                     Drupal RULES to autosubscribe new users
                Comment by Ben
                April 2013
            
        
    
    
                
            
                Thanks Nathan, I'm sure users who uses an old version of Plesk will find this useful.
            
            
                in                     Getting DKIM verified when using Plesk - CNAME won't accept underscore (_).
                Comment by Ben
                April 2013
            
        
    
    
                
            
                Hi Yaoquan,

Thanks for suggesting, I'll consider it.

Ben
            
            
                in                     Error logging to help troubleshooting
                Comment by Ben
                April 2013
            
        
    
    
                
            
                Hi Antonio,

I can't reproduce this, I suspect some files wasn't copied over or the upgrade wasn't a complete one.

Can you re-upgrade to see if it solves the issue?

Thanks.

Ben
            
            
                in                     Message body empty when sending test email
                Comment by Ben
                April 2013
            
        
    
    
                
            
                Hi Chris,

That's default for every currency, the currency abbreviation will be appended before the dollar sign.

I guess I'll remove the dollar sign for GBP for the next update if that looks wrong.

Ben
            
            
                in                     Payment information box looks wrong when purchasing in GBP
                Comment by Ben
                April 2013
            
        
    
    
                
            
                @gee, try Chris's suggestion and you should get it working.
            
            
                in                     Cron job settings on  PLESK
                Comment by Ben
                April 2013
            
        
    
    
                
            
                Hi Petteri,

I assume that sending newsletters are important to you or your business therefore you have a huge quota. In that case you may want to consider running Sendy on a very capable server or something that lets you scale up when you…            
            
                in                     Setting the time period or limiting how many e-mails is sent per day
                Comment by Ben
                April 2013
            
        
    
    
                
            
                Hi James,

I have never seen the load spike before so I don't have an explanation for why this is happening.

In future, you could just upload the entire CSV without splitting it into 3s if you are using a cron job to import CSVs. A…            
            
                in                     Strange behavior when importing lists
                Comment by Ben
                April 2013
            
        
    
    
                
            
                Hi Petteri,


(Quote)


This is not supported at this time. When you send a campaign, it sends to the first recipient until the last, there are no options to send a campaign for 20 days. Sorry about that.

Ben
            
            
                in                     Setting the time period or limiting how many e-mails is sent per day
                Comment by Ben
                April 2013
            
        
    
    
                
            
                Wouldn't it be better if you can make Drupal and/or Magento send users directly to your Sendy installation by connecting through Sendy's API rather than send users to a CSV?
            
            
                in                     The ability to upload csv files of subscribers from a remote host
                Comment by Ben
                April 2013
            
        
    
    
                
            
                Hi @mahemoff,


(Quote)


These are PHP notices, you can ignore them.

Thanks.

Ben
            
            
                in                     "We've detected that bounces or complaints have not been setup."
                Comment by Ben
                April 2013
            
        
    
    
                
            
                Update to 1.1.6.2, it fixes the 'rn' bug. Download the updated files and replace.
            
            
                in                     HTML Icons like ♥ ❤ ❥ and other don't display in subject lines anymore
                Comment by Ben
                April 2013
            
        
    
    
                
            
                Hi @mahemoff,

I think you may have forgotten to setup the Feedback Details part for your verified email or domain in Step 7 & 8 in the 
                in                     "We've detected that bounces or complaints have not been setup."
                Comment by Ben
                April 2013
            
        
    
    
                
            
                Hi Eric,

Sendy now uses utf8 as default database character set. If you want characters like ♥ ❤ ❥ to come back, add this line to /includes/config.php $charset = 'latin'.…            
            
                in                     HTML Icons like ♥ ❤ ❥ and other don't display in subject lines anymore
                Comment by Ben
                April 2013
            
        
    
    
                
            
                Hi @hideman,

There is a bug with 1.1.6.1 released a couple of hours ago with 'rn' added to textareas. I've just released an update to fix this.

Download 1.1.6.2 f…            
            
                in                     rn appears in html email
                Comment by Ben
                April 2013
            
        
    
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