Comments

• Hi Steve,

  Autoresponders only triggers for emails added via subscribe form HTML code or the API.

  Thanks.

  Ben

  in Adding user(s) manually - autoresponder not activating Comment by Ben April 2013

• Hi Steve,

  1. Login to your database directly (via phpmyadmin or similar)
  2. Manually set bounce_setup and
     in How do I disable the bounce/complaints check? Comment by Ben April 2013

• Hi Steve,

  The [Email] tag uses direct match in the code to replace it with an email address unlike other tags.

  Thanks.

  Ben

  in Why is [Email] the only case-sensitive field name? Comment by Ben April 2013

• You're welcome!

  in Not obtained bounces and complaint Comment by Ben April 2013

• You're welcome!

  in UTF-8 Spanish not working in 1.1.6 Comment by Ben April 2013

• Hi @runnet,

  It's a webkit issue, are you using Chrome? Yes, just hit Ctrl + F5 or in Icons problems after update 1.1.6 Comment by Ben April 2013

• Hi @teotoni,

  Your bounces and complaints are set in 'Oregon' region. You must set them up in US East (N. Virginia) as described in the

  in Not obtained bounces and complaint Comment by Ben April 2013

• @teotoni,

  I just checked your SNS and SES console and found that no bounces or complaints were set up at all.

  Steps 7 & 8 of the in Not obtained bounces and complaint Comment by Ben April 2013

• Just to add, I checked the Sendy files via FTP and saw that there are a lot of extra files littered in various folders not belonging to 1.1.6.

  I would suggest re-upgrading by downloading a fresh copy of Sendy from in Approx 35K emails, pinwheel on send, 2 hours Comment by Ben April 2013

• Hi @Royal,

  It's sending now. The string of list IDs have a mysterious extra comma at the back. I removed it and it started to send.

  Ben

  in Approx 35K emails, pinwheel on send, 2 hours Comment by Ben April 2013

• @teotoni I'm working down my support request list in order.

  With regards to my question:

  (Quote)

  Sorry but I'll be honest, I'm not exactly sure what you mean. …

  in Not obtained bounces and complaint Comment by Ben April 2013

• Hi @Royal,

  Thanks for the credentials sent via PM, very helpful. I checked your database directly and saw that the

  in Approx 35K emails, pinwheel on send, 2 hours Comment by Ben April 2013

• Hi @njwrigley,

  You shouldn't be accessing the script, config.php. You should be visiting your Sendy installation URL. For your case, it should be in Blank screen when visiting config.php Comment by Ben April 2013

• Hi Fausto,

  Your cron job doesn't seem to be executing the CSV importing script. Can you verify that you cron job is set correctly? Also, what is your cron job interval (every minute, every 5 minutes)?

  Also, try removing the first …

  in Csv import 0% Comment by Ben April 2013

• It doesn't matter. Version 1.1.6 sets the database character set to use 'utf8' by default. If your characters aren't displayed properly, setting $charset in the config.php file …

  in Charset problems after upgrading to 1.1.6 Comment by Ben April 2013

• @teotoni Try going to settings and set your company name again?

  in Error font Vietnamese Comment by Ben April 2013

• Try adding $charset = 'latin1' to config.php? 1.1.6 now defaults the database to use utf8.

  in Charset problems after upgrading to 1.1.6 Comment by Ben April 2013

• @teotoni,

  I logged in to your Sendy installation, saw a long list of brands, can you let me know which brand is it in question?

  Thanks.

  Ben

  in Not obtained bounces and complaint Comment by Ben April 2013

• @teotoni,

  I received your Sendy login credentials from your other thread, logged in and found that you're not upgraded to 1.1.6. The interface is not from 1.1.6. As menti…

  in Error font Vietnamese Comment by Ben April 2013

• Hi @teotoni,

  Please PM me these details so I can check your settings:

  1. Sendy URL, email and password
  2. AWS login email and password

  Thanks…

  in Not obtained bounces and complaint Comment by Ben April 2013

• Hi @teotoni,

  Please re-download 1.1.6 from http://sendy.co/get-updated and re-upgrade.

  Then add

  in Error font Vietnamese Comment by Ben April 2013

• Hi @adavila78,

  Can you try $charset = 'latin1' and see if it works?

  Thanks.

  Ben

  in UTF-8 Spanish not working in 1.1.6 Comment by Ben April 2013

• Alright, glad that you found the cause of the issue.

  Thanks.

  Ben

  in Outlook.com not displaying images Comment by Ben April 2013

• Hi @technology_welue,

  (Quote)

  Sorry but I did not see this mentioned anywhere.

  in Outlook.com not displaying images Comment by Ben April 2013

• Hi @teotoni,

  Sendy sets the character set to utf8 by default in 1.1.6. It looks like Vietnamese characters needs to use utf16.

  I…

  in Error font Vietnamese Comment by Ben April 2013

• Hello,

  Do you mean Vietnamese fonts aren't displayed properly? Can you send me the Vietnamese text in question so I can test it on my side?

  Thanks.

  Ben

  in Error font Vietnamese Comment by Ben April 2013

• Thanks @edwong, I've updated the build with ENT_QUOTES flag for the htmlentities method.

  in Chinese characters broken after upgrading 1.1.6 Comment by Ben April 2013

• Hello,

  There's no way to export 'unopens', see this thread for a workaround http://forum.sendy.co/discussion/123/send-em…

  in Export Contacts Who DON'T Open? Comment by Ben April 2013

• As mentioned, I don't think you are sending duplicates. There're no other ways you can be sending duplicates other than hitting Resume and having cron going at the same time (won't be possible to do so anymore in the latest version), or hitting R…

  in Duplicate sends and higher complaint rates Comment by Ben April 2013
• (Quote)

  I just checked the 'non cron' sending script and it does not BCC the 'main account user email', I just realized I missed that out and will add it in.

  Ben

  in Confirmation getting sent twice? Comment by Ben April 2013
More Comments