Ben

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(Quote)
Haha.

in Opens & clicks are not being tracked Comment by Ben January 2013
@salmanahmad

The reason why there was no opens and clicks activity, is because the newsletter was sent to 0 recipients.

I'm not sure how it slipped through, b…

in Opens & clicks are not being tracked Comment by Ben January 2013
@salmanahmad

Thanks for the login details.

I logged in but did not find any newsletters sent to 5,000 recipients?

Ben

in Opens & clicks are not being tracked Comment by Ben January 2013
Hi @salmanahmad,

Please PM me your Sendy installation URL, email and password so that I can check your HTML code.

Also let me know which newsletter you're ref…

in Opens & clicks are not being tracked Comment by Ben January 2013
Hi @tycefx,

When you send a test email directly from Amazon SES console, you're sending a plain text only email.

Emails sent from Sendy are
in Weird from the Weird Comment by Ben January 2013
You can always scale up and down easily - experiment until you find the instance that's most satisfactory to you.

in Version 1.1.4 - 100% of CPU Micro Instance EC2 Comment by Ben January 2013
We've resolved this over PM and concluded that you logged in using a 'brand login' and not the 'main/master account' login. Hence wasn't able to see the cron setup instructions.

in Scheduling: can't find the option indicated Comment by Ben January 2013
Hi @pivi,

I assume the campaign you're referring to is Aldemarhotels as I see no opens and clicks.

I duplicated this campaign, sent to myself, opened and clicked and…

in Still no opens and stats..after almost 24hours Comment by Ben January 2013
Hi @salmanahmad,

Solution: Sync your server clock with NTP, request your host to do this.

Also search the forum for "ses quota", you'll get lots of informa…

in SES quota showing zero Comment by Ben January 2013
Hi @neil,

For now, schedule 2 campaigns at least 5 minutes apart.

There's already a similar thread and I'm moving yours across in Schedule multiple campaigns at same time? Comment by Ben January 2013
Hi @pivi,

Thanks for your login details.

I logged in to your installation and sent a test email to 2 of my email addresses.

Opens

I…

in Still no opens and stats..after almost 24hours Comment by Ben January 2013
Hi @rafaelobo,

From my understanding, you have a daily quota of 1,000,000 and your sending speed is 90 emails per second.

With this kind of hug…

in Version 1.1.4 - 100% of CPU Micro Instance EC2 Comment by Ben January 2013
Hi @Ergun,

Thanks for the stats. If you want even higher speeds, scale up your instance. To understand why, read my explanation above (the one with the analogy).

I …

in Sending speed Comment by Ben January 2013
You can look at your subscriber graph to see growth over time.

Thanks.

Ben

in Report of new daily subscribers Comment by Ben January 2013
Hi @tycefx,

Yes it does.

But if you use other email service providers other than Amazon SES, multi threading, bounce and complaint tracking isn't supported.
<…

in Does Sendy work with any SMTP service? Comment by Ben January 2013
Hi @mitchcol74,
(Quote)
Yes you can. Don't set the price at all and the client can send for free.

Thanks.

Ben

in Monthly subscriptions [Delivery Fee / Cost per recipient / PayPal] Comment by Ben January 2013
Hi @mitchcol74,
(Quote)
Yes PayPal is the only method.

Thanks.

Ben

in Monthly subscriptions [Delivery Fee / Cost per recipient / PayPal] Comment by Ben January 2013
(Quote)
PM me your Sendy installation URL, email and password and FTP login details so I can check.

Thanks.

Ben

in Still no opens and stats..after almost 24hours Comment by Ben January 2013
Hi @pivi,

Did you opened the email with "images turned on"?

And do you mean total clicks (not unique clicks) shows only 1 even if you clicked twice?…

in Still no opens and stats..after almost 24hours Comment by Ben January 2013
Hi Vincent,

I've put this up under suggestions. Will take note of this in future updates.

Thanks.

Ben

in Report of new daily subscribers Comment by Ben January 2013
@Paul,

After importing a new batch of emails to a new list, export a CSV of unsubscribes from the old list and use it to mass delete them in the new list.

Ben

in Unsubs across multiple lists Comment by Ben January 2013
Yes you need to install mySQLi extension on your server.

Glad it's working for you now.

Ben

in Fatal error: Class 'mysqli' not found in scheduled.php file line 17 Comment by Ben January 2013
Hi @alimxd1,

So your issue is that after installation it takes you back to the installation page. This has nothing to do with mod_rewrite because after installation, it d…

in After install returns to installation page Comment by Ben January 2013
Hi @rafaelobo,

Thanks I can login to your server via FTP now.

I understand that you've upgraded to 1.1.4, but when I opened up
in Updated to 1.1.4 and brands and lists not showing Comment by Ben January 2013


    
                
            
                
(Quote)


You can try. But if you index the subscriber table, you will slow down the import of new subscribers, eg. when you do a CSV import - it will be significantly slower.
            
            
                in                     Sending speed
                Comment by Ben
                January 2013
            
        
    
    
                
            
                Hi @pivi,

No worries. Thanks for the details.

Can you send a campaign (that also includes a link) to yourself as a test
Then open the email
Se…            
            
                in                     Still no opens and stats..after almost 24hours
                Comment by Ben
                January 2013
            
        
    
    
                
            
                Hi, I replied your PM. I can't log in to your FTP with the credentials you've provided. And I need your hosting control panel login as well.

Thanks.

Ben
            
            
                in                     Updated to 1.1.4 and brands and lists not showing
                Comment by Ben
                January 2013
            
        
    
    
                
            
                Hi @pivi,


(Quote)


What do you mean by "even not delivered rate"? Do you mean there were no "X not delivered" message on the status?

Also did you send this email t…            
            
                in                     Still no opens and stats..after almost 24hours
                Comment by Ben
                January 2013
            
        
    
    
                
            
                Hi @rafaelobo,

Please PM me these details so I can help you check:

Sendy installation URL, email and password
FTP credentials
Thanks!…            
            
                in                     Updated to 1.1.4 and brands and lists not showing
                Comment by Ben
                January 2013
            
        
    
    
                
            
                Hi @APG,

I'll need to login to your installation to see what's going on.

Please PM me these details so I can help you check:

Sendy installation URL, emai…            
            
                in                     Scheduling: can't find the option indicated
                Comment by Ben
                January 2013
            
        
    
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