Ben

Hi,

Click on the 'Custom domain' tab in the brand's settings:

Best regards,
Ben

in Where to setup 'Custom domains'? Comment by Ben February 2020

Hi,

(Quote)

Paste the IAM credentials in your Sendy's main settings ? https://fashionmbox.com/mboxses/settings (under 'Amazon Web Services Credentials')

in How to re-enter Amazon credentials Comment by Ben February 2020

Hi,

Invisible reCAPTCHA, also known as 'reCAPTCHA v3' sounds good in theory but will result in lots of false positives that will reject legitimate sign ups as it uses an automatic scoring system. That is why Sendy uses reCAPTCHA v2 as it …

in How to integrate invisible captcha with Sendy Comment by Ben February 2020

Hi,

When you create or edit a campaign, look to the bottom, there are options to turn off 'opens' and 'clicks' tracking:

Screenshot:

Thanks.

Best regards,
Ben

in Is there a way to disable tracking completely for a list? Comment by Ben February 2020

Hi,

If the server or DB is shutdown, Sendy will resume sending and pick up where it left off when the server or DB restarts. It’s all handled automatically.

Best regards,
Ben

in What happens to in-progress emails if Sendy is shutdown? Comment by Ben February 2020

Hi,

Haven’t seen a "501 error” before. I googled for it and see that it’s something to do with your server config.

Source: in Error 501 save-template.php not supported. Comment by Ben February 2020

Hi,

The 'Plain text' part of the email is part of the "Multi-part" email that Sendy sends.

Sendy sends 'multi-part' emails, both 'Plain text' and 'HTML' version are combined into one email and sent to your recipients.

If y…

in Plain text doesn't show in the preview Comment by Ben February 2020

Hi,

Call the 'Delete subscriber' before subscribing the same user to the list and he will receive your Autoresponder emails again.

Thanks.

Best regards,
Ben

in Use API to send emails Comment by Ben January 2020

Hi,

Yes, you can select multiple lists to send your campaign to:

Hold Ctrl (Windows) or Command (Mac) then select the lists you want to send…

in Emailing multiple lists at the same time? Comment by Ben January 2020

Hi,

One of your browser extensions is causing this issue. Temporarily disable ALL extensions, then try again. Or use a browser with no extensions and try again.

Best regards,
Ben

in Template resetting to default/empty when I click save and next Comment by Ben January 2020

Hi,

The cron job needs to run exactly every 1 min in order for Autoresponders to work. If your host have restrictions on running per min cron jobs, here are other options:

Upgrade to your hosting's VPS tier
Or use an…

in Autoresponder on Dreamhost VPS Comment by Ben January 2020

Hi Lynch,

(Quote)

If you don't get a 404 error at your login page, then mod_rewrite is enabled. Yo…

in Bounces and complaints notice not going away Comment by Ben January 2020

Hi,

(Quote)

Can you send me a screenshot of that error?

Thanks.

Best regards,
Ben

in Bounces and complaints notice not going away Comment by Ben January 2020

(Quote)

Yes it will.

in Subscribe API for unsubscribed user Comment by Ben January 2020

Hi,

I assume you're referring to 'Drip campaign' Autoresponder emails.

If the user is already on the list and have received your Drip campaign email(s), even when the re-signup to the list, they will not be re-sent anymore Drip ca…

in Send sequence only once Comment by Ben January 2020

If you are coding a custom form that utilizes the 'subscribe' API, you'd need to write code to validate any additional inputs via your backend code before calling the 'subscribe' API.

in GDPR tickbox on ajax form Comment by Ben January 2020

Hi,

By default, when a user unsubscribes, they will be unsubscribed from 'ALL' lists in the brand the subscriber may belong to (this is email marketing’s best practice), unless you set the 'unsubscribe settings' to 'Only this list' in the…

in Zapier unsubscribe user from multiple list instead of one list Comment by Ben January 2020

Thanks for sharing.

in [Mod] Dark theme Comment by Ben January 2020

Hi,

You can use the 'Search all lists' function to search for the email address, it will show you which list(s) this email address belongs to.

Best regards,
Ben

in User profile in multiple lists Comment by Ben December 2019

Hi,

Sendy already have a meta tag that disallows search engines from indexing Sendy installations:

Screenshot:

Best regards,
Ben

in Should i Allow or Disallow Bots from Search Engines? Comment by Ben December 2019

Yes it does.

in How does unsubscribe link work in text email? Comment by Ben December 2019

Hi,

Please set '$charset' to 'utf8mb4' in /includes/config.php in order for emojis to work.

Thanks.

Best regards,
Ben

in Rocket symbol being replaced in subject with ??? Comment by Ben December 2019

Hi,

Then you're using 'Brands' incorrectly. Each 'Brand' is isolated from each other. For example Brand A sells Apple products and Brand B sells Nike shoes. If you signed up to a list in both Apple and Nike brands and one day decide to un…

in Communication between brands and contacts ? Comment by Ben December 2019

Hi,

(Quote)

You don't have to manually add contacts FROM B, C and D to list A.

When you send your campaign, select Lists A, B, C and D to send your campaign to. You can select multiple lists to send your campaign to.

Th…

in Communication between brands and contacts ? Comment by Ben December 2019

Hi,

(Quote)

Yes. Use the 'Add name and email per line' box to add one email at a time.

Best regards,
Ben

in How to add one subscriber at a time to a list? Comment by Ben December 2019

Yes you can create a segment, then export the CSV. Then use the CSV to mass unsubscribe from the list.

in Housekeeping feature time period? Comment by Ben December 2019

Hi Carl,

'Inactive subscribers' are those who did not open or click any campaigns that you have ever sent to them. There is no time period.

If a subscriber is fresh and have not been sent a single campaign before, they won't fall …

in Housekeeping feature time period? Comment by Ben December 2019

Hi,

(Quote)

As you're using Ubuntu for your server, please see → https://sendy.co/troubleshooting#ubuntu-opens-clicks-email-previe…

in Pages load only when adding .php extension Comment by Ben December 2019

Hi,

The 'Thank you' email set in the list settings does not have reports.

If you want to see opens and clicks data for welcome emails, setup a 'Drip campaign' Autoresponder that sends an email immediately after si…

in How to track opens for "Thank you" emails Comment by Ben December 2019

Ben

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