Comments

• Hi,

  You can use the ’subscribe’ and ‘delete subscriber’ API to delete the subscriber from the list and add it to another list.

  Or you can use in Segment buyers Comment by Ben December 2019

• Hi,

  Please see → https://sendy.co/forum/discussion/14101/weird-script-in-my-templates#Item_3

  Best regards,
  Ben

  in Script being added to top of email template after save Comment by Ben December 2019

• Hi,

  In your hosting admin for wtcommunity.social, you need to add an 'Alias' so that wtcommunity.social

  in Redirection Issue after custom domain setup Comment by Ben December 2019

• Hi,

  You should use a sub-domain for your 'Custom domain' setup in your Sendy account instead of your main website's domain.

  Eg. newsletter.kesgrave.news instead …

  in Redirection Issue after custom domain setup Comment by Ben December 2019

• Hi,

  (Quote)

  Yes that's doable.

  Thanks.

  Best regards,
  Ben

  in Other way of using Sendy API Comment by Ben December 2019

• Hi,

  You can setup Google's reCAPTCHA in the brand settings, it's here:

  

  To edit brand settings, click the 'pencil' icon button on the brand item:

  Screenshot:  
  

  in Does Sendy support Captcha? Comment by Ben December 2019

• Hi,

  One of your browser extension is inserting code into the WYSIWYG editor when you were editing your template (for example, ‘Grammarly', ‘Ad Blocker Ultimate', 'Adguard Adblocker', 'MetaMask' browser extensions are known to do just that…

  in Weird script in my templates? Comment by Ben December 2019

• Hi,

  You need to format the CSV according to the CSV example format shown on screenshot when you're at the 'Add subscribers' page.

  Example:
  

  Best regards,
  Ben

  in Can't mailing lists be imported repeatedly? Comment by Ben December 2019

• Hi,

  Thanks for using Sendy. Glad that you're liking it so far.

  You can set 'Double opt-out' in your list settings so that…

  in Confirmation for unsubscribe? Comment by Ben December 2019

• Hi,

  You'd only need to change the Amazon SES region in your Sendy main settings.

  

  Thanks.

  Best regards,
  Ben

  in Changing Amazon SES region Comment by Ben November 2019

• Hi Carl,

  (Quote)

  From before the update.

  Thanks.

  Best regards,
  Ben

  in Housekeeping feature on new Sendy Comment by Ben November 2019

• Hi,

  (Quote)

  Subscribers in the lists can’t store files though. I suggest uploading to a file storage service and send the URL to the custom field instead.

  Thanks.

  Best regards,
  Ben

  in Allow users to add file objects when they fill the form Comment by Ben November 2019

• Hi Jonathan,

  I forced errors to show and see that the actual issue is with your server clock being out of sync.

  The full error message is:

  SignatureDoesNotMatch: Sig…            

  in Signature Does Not Match Comment by Ben November 2019

• Hi,

  Please send me the following details so I can take a look:

  • Sendy installation URL, email and password
  • AWS login credentials

  Thanks.

  Best regards,
  Ben

  in Signature Does Not Match Comment by Ben November 2019

• Hi,

  Please ensure that the subscriber's 'Name' field or the custom field 'First Name' in their record is populated with a value and not blank. Otherwise the tag will be converted to a blank value.

  Thanks.

  Best regards,
  

  in Tags not working Comment by Ben November 2019

• Hi,

  (Quote)

  That is the issue. Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more) as per the official cron job setup …

  in Testing sending on Birthday, but never trigger. Comment by Ben November 2019

• Hi,

  You'd just need to upload files via FTP/SFTP to where your Sendy's files are hosted. Please follow the updating instructions at the right side of the page here → https://sendy.co/g…

  in Updating Sendy with EC2 Server Comment by Ben November 2019

• Hi,

  (Quote)

  Please ensure that you have have chmod the /uploads/ directory in your Sendy's root directory to

  in Import via CSV file upload Comment by Ben November 2019

• Hi,

  (Quote)

  Similarly under ‘Miscellaneous’ in the brand settings, change the number:

  Screenshot:
  

  For the fourth, it’s not supported but will consider.

  Best regards…

  in Four requests for features Comment by Ben November 2019

• Hi,

  (Quote)

  To create a segment for a list,

  1. Go to 'View all lists' on the left sidebar
  2. Select your desired list
  3. Click 'Segments' at the top right

  Screenshot:  
  in Where are segments? Comment by Ben November 2019

• Hi,

  I looked at your screenshot and see that it is likely to be an issue with your CSS that's either hiding the checkbox, or the entire permissions part is moved upwards and hidden under the email field. Please check your CSS code.

  <…

  in GDPR checkbox missing on iOS Comment by Ben November 2019

• Hi,

  I tested reCAPTCHA on iOS and it's working, there aren't any known issues though. If it works on a desktop it should work anywhere else, it's not platform specific.

  

  Best …

  in GDPR checkbox missing on iOS Comment by Ben November 2019

• Hi,

  Your server may have mod_security turned on and it's falsely triggered when you're saving a complex template. Please contact your hosting support to turn off mod_sec…

  in Problem when saving HTML Templates or campaign Comment by Ben November 2019

• Hi,

  One of your browser extension is likely inserting code into the WYSIWYG editor when you were editing your email campaign (for example, ‘Grammarly’, ‘Ad Blocker Ultimate’, 'Adguard Adblocker', ‘MetaMask‘ browser extensions are known to…

  in Code is appended to email template Comment by Ben October 2019

• Hi,

  Please ensure that you're using an 'absolute' URL instead of a 'relative' URL for your image source.

  Correct (absolute URL image source):

  <img src="http:…

  in Problem in uploading a template with images in WYSIWYG Comment by Ben October 2019

• Hi,

  (Quote)

  When a recipient marks your email as spam, Amazon will notify your Sendy installation via Amazon SNS, Sendy will in turn flag the email address as 'Marked as spam' in your list.

  Hope this helps.

  Best regards…

  in What is 'Marked as spam'? Comment by Ben October 2019

• Hi,

  The send rate displayed on the left is your Amazon SES 'max send rate'. It will not change.

  When you adjust the sending rate in your Sendy main settings, Sendy will send your campaign at that send rate.

  Thanks.

  in Sending rate adjustments Comment by Ben October 2019

• Hi,

  If an email address already exists in the list, it will skip importing of the same email address, but any other data like name and custom fields will be overwritten by the data in the CSV for that email address.

  Thanks.

  <…

  in Importing CSV - overwriting data for skipped items Comment by Ben October 2019
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