Ben

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Hi Carl,

'Inactive subscribers' are those who did not open or click any campaigns that you have ever sent to them. There is no time period.

If a subscriber is fresh and have not been sent a single campaign before, they won't fall …

in Housekeeping feature time period? Comment by Ben December 2019
Hi,
(Quote)
As you're using Ubuntu for your server, please see → https://sendy.co/troubleshooting#ubuntu-opens-clicks-email-previe…

in Pages load only when adding .php extension Comment by Ben December 2019
Hi,

The 'Thank you' email set in the list settings does not have reports.

If you want to see opens and clicks data for welcome emails, setup a 'Drip campaign' Autoresponder that sends an email immediately after si…

in How to track opens for "Thank you" emails Comment by Ben December 2019
Hi,

You can use the ’subscribe’ and ‘delete subscriber’ API to delete the subscriber from the list and add it to another list.

Or you can use in Segment buyers Comment by Ben December 2019
Hi,

Please see → https://sendy.co/forum/discussion/14101/weird-script-in-my-templates#Item_3

Best regards,
Ben

in Script being added to top of email template after save Comment by Ben December 2019
Hi,

In your hosting admin for wtcommunity.social, you need to add an 'Alias' so that wtcommunity.social
in Redirection Issue after custom domain setup Comment by Ben December 2019


    
                
            
                Hi,

You should use a sub-domain for your 'Custom domain' setup in your Sendy account instead of your main website's domain.

Eg. newsletter.kesgrave.news instead …            
            
                in                     Redirection Issue after custom domain setup
                Comment by Ben
                December 2019
            
        
    
    
                
            
                Hi,


(Quote)


Yes that's doable.

Thanks.

Best regards,

Ben
            
            
                in                     Other way of using Sendy API
                Comment by Ben
                December 2019
            
        
    
    
                
            
                Hi,

You can setup Google's reCAPTCHA in the brand settings, it's here:



To edit brand settings, click the 'pencil' icon button on the brand item:

Screenshot:  

            

                in                     Does Sendy support Captcha?
                Comment by Ben
                December 2019
            
        
    
    
                
            
                Hi,

One of your browser extension is inserting code into the WYSIWYG editor when you were editing your template (for example, ‘Grammarly', ‘Ad Blocker Ultimate', 'Adguard Adblocker', 'MetaMask' browser extensions are known to do just that…            
            
                in                     Weird script in my templates?
                Comment by Ben
                December 2019
            
        
    
    
                
            
                Hi,

You need to format the CSV according to the CSV example format shown on screenshot when you're at the 'Add subscribers' page.

Example:


Best regards,

Ben
            
            
                in                     Can't mailing lists be imported repeatedly?
                Comment by Ben
                December 2019
            
        
    
    
                
            
                Hi,

Thanks for using Sendy. Glad that you're liking it so far. 

You can set 'Double opt-out' in your list settings so that…            
            
                in                     Confirmation for unsubscribe?
                Comment by Ben
                December 2019
            
        
    
    
                
            
                Hi,

You'd only need to change the Amazon SES region in your Sendy main settings.



Thanks.

Best regards,

Ben
            
            
                in                     Changing Amazon SES region
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi Carl,


(Quote)


From before the update.

Thanks.

Best regards,

Ben
            
            
                in                     Housekeeping feature on new Sendy
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi,


(Quote)


Subscribers in the lists can’t store files though. I suggest uploading to a file storage service and send the URL to the custom field instead.

Thanks.

Best regards,

Ben
            
            
                in                     Allow users to add file objects when they fill the form
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi Jonathan,

I forced errors to show and see that the actual issue is with your server clock being out of sync.

The full error message is:

SignatureDoesNotMatch: Sig…            
            
                in                     Signature Does Not Match
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi,

Please send me the following details so I can take a look:

Sendy installation URL, email and password
AWS login credentials
Thanks.

Best regards,

Ben
            
            
                in                     Signature Does Not Match
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi,

Please ensure that the subscriber's 'Name' field or the custom field 'First Name' in their record is populated with a value and not blank. Otherwise the tag will be converted to a blank value.

Thanks.

Best regards,

            

                in                     Tags not working
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi,


(Quote)


That is the issue. Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more) as per the official cron job setup …            
            
                in                     Testing sending on Birthday, but never trigger.
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi,

You'd just need to upload files via FTP/SFTP to where your Sendy's files are hosted. Please follow the updating instructions at the right side of the page here → https://sendy.co/g…            

            
                in                     Updating Sendy with EC2 Server
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi,


(Quote)


Please ensure that you have have chmod the /uploads/ directory in your Sendy's root directory to 
            

                in                     Import via CSV file upload
                Comment by Ben
                November 2019
            

        

    

    
                
            
                Hi,


(Quote)


Similarly under ‘Miscellaneous’ in the brand settings, change the number:

Screenshot:


For the fourth, it’s not supported but will consider.

Best regards…            
            
                in                     Four requests for features
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi,


(Quote)


To create a segment for a list,

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Segments' at the top right
Screenshot:  

                in                     Where are segments?
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi,

I looked at your screenshot and see that it is likely to be an issue with your CSS that's either hiding the checkbox, or the entire permissions part is moved upwards and hidden under the email field. Please check your CSS code.

<…            
            
                in                     GDPR checkbox missing on iOS
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi,

I tested reCAPTCHA on iOS and it's working, there aren't any known issues though. If it works on a desktop it should work anywhere else, it's not platform specific.



Best …            
            
                in                     GDPR checkbox missing on iOS
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi,

Your server may have mod_security turned on and it's falsely triggered when you're saving a complex template. Please contact your hosting support to turn off mod_sec…            
            
                in                     Problem when saving HTML Templates or campaign
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi,

One of your browser extension is likely inserting code into the WYSIWYG editor when you were editing your email campaign (for example, ‘Grammarly’, ‘Ad Blocker Ultimate’, 'Adguard Adblocker', ‘MetaMask‘ browser extensions are known to…            
            
                in                     Code is appended to email template
                Comment by Ben
                October 2019
            
        
    
    
                
            
                Hi,

Please ensure that you're using an 'absolute' URL instead of a 'relative' URL for your image source.

Correct (absolute URL image source):

<img src="http:…            

            
                in                     Problem in uploading a template with images in WYSIWYG
                Comment by Ben
                October 2019
            
        

    

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