Ben

test

Comments

Hi,

Sendy does not support ‘hardware dongles’ for 2 Factor Authentication. You can use Google Authenticator for iOS or Android:

iOS → http…

in Hardware dongle for 2 Factor Authentication? Comment by Ben January 2018
Hi,

Please see this troubleshooting tip → https://sendy.co/troubleshooting#login-page-reloads-without-error-message

Thanks.
…

in Can't get past login screen Comment by Ben January 2018
Hi Andrew,

Can you please check your server's ‘error_log' to find any possible errors related to this?

Thanks.

Best regards,
Ben

in Can't get past login screen Comment by Ben January 2018
Hi,
(Quote)
You can just add the tag [confirmation_link] to the confirmation email where you want it to appear, it will be converted to the full raw URL, similar to t…

in Subscribe Settings, Personalization / Customization tags, and Confirmation link Comment by Ben January 2018
Hi,
(Quote)
That is fine.

Thanks.

Best regards,
Ben

in What are the list of cron jobs to create? Comment by Ben January 2018
Hi,

You can create a cron job to update segments automatically. See the bottom of the page for cron job setup instructions when inside a segment:

Screenshot → https://d.pr/i/6SQ7du
in How to automatically update segments? Comment by Ben January 2018
Hi Ben,
(Quote)
Your issue is probably not setting your Amazon SES ‘region’ in your Sendy settings correctly.

Firstly, please ensure that Amazon already moved you out of Amazon SES ‘Sandbox mode’ by filling up the request form …

in Verified email address but not showing up as so in Sendy Comment by Ben January 2018
When you setup your autoresponder emails, you're asked to set when you'd like the email to be sent to subscribers after they subscribe, please see screenshot below:

Screenshot:

…

in Setting Autoresponder send date Comment by Ben January 2018
Hi,
(Quote)
There is no need to capture the subscription date in order for Drip Campaign Autoresponders to work in Sendy though.

Thanks.

Best regards,
Ben

in Setting Autoresponder send date Comment by Ben January 2018
Hi,

Double opt-in confirmation emails, thank you emails, goodbye emails, 'campaign sent' notification emails, test emails etc all uses Amazon SES to send, your quota will be deducted when these emails are sent, not just campaign emails an…

in What emails uses up Amazon SES quota? Comment by Ben January 2018
Hi,

Use port 587 and 'TLS'.

Screenshot taken from SparkPost's docs:

Source: https:/…

in SparkPost SMTP with Sendy Comment by Ben January 2018
Hi Roberto,

Hope you are well too.

Hope these will help:
- https://sendy.co/forum/discussion/9347/a-docker-i…
in Docker image for Sendy Comment by Ben January 2018
Hi,

If your Sendgrid account is in good standing, I suggest contacting Digital Ocean support to find out why you aren't able to send emails via third part SMTP.

Thanks.

Best regards,
Ben

in Sendgrid SMTP on DigitalOcean server Comment by Ben January 2018
Hi,

Try checking with Sendgrid to see if your Sendgrid account is in good standing.

Also please check with your hosting support if they have started restricting sending of emails via third party SMTP on their servers.

Than…

in Sendgrid SMTP on DigitalOcean server Comment by Ben December 2017
Hi William,
(Quote)
You're absolutely able to do this. You can set different SMTP credentials for different brands. You can also still use Amazon SES for certain brands by using Amazon SES SMTP credentials.

Thanks.

Best…

in Using Amazon SES along other alternative SMTP services Comment by Ben December 2017
Hi,
(Quote)
When you create or edit a brand, there are fields where you can enter SMTP credentials:

Screenshot:

Thanks.

Best regards,
Ben

in Using Amazon SES along other alternative SMTP services Comment by Ben December 2017
Hi,
(Quote)
Export only ‘Active’ subscribers from Sendy, that will be the subscribers who went through the double opt-in. Then you can use it anywhere to send emails to.

Best regards,
Ben

in Deleted list and uploaded again Comment by Ben December 2017
Hi,

Please see → https://sendy.co/troubleshooting#403-forbidden-error-when-clicking-save-and-next

Thanks.

Best r…

in Save & Next Campaign 403 Forbidden error Comment by Ben December 2017
Hi,

Sendy will resume sending where it left off.

However the campaign sending so slowly may be caused by several factors, I suggest reading this tip to learn more → in Cronjob killed - how to resume sending? Comment by Ben December 2017
Hi,

I checked your session.save_path in your phpinfo and see tha…

in How to verify if session.save_path is working Comment by Ben December 2017
Hi,
(Quote)
All data including emails are stored in the MySQL database that you setup during installation.

Best regards,
Ben

in Where are the emails stored? Comment by Ben December 2017
Hi,

You’’d need to do this from the MySQL database:
1. Empty the opens column for the autoresponder stored in in Can I delete the sending statistics for an autoresponder? Comment by Ben December 2017


    
                
            
                Hi,


(Quote)


Emails marked as 'bounced' in your list are marked by Amazon through Amazon SNS notifications to your Sendy 'bounces' endpoint. Amazon is the party marking your email as bounced, then relaying it to Sendy. With that said, b…            
            
                in                     How to revert 'Bounced' email back to 'Active'
                Comment by Ben
                December 2017
            
        
    
    
                
            
                Yes that's correct.

Best regards,

Ben
            
            
                in                     Sendy behavior for future scheduled campaigns
                Comment by Ben
                December 2017
            
        
    
    
                
            
                Hi,

When you schedule an email 21 days from now, any new subscribers to the list(s) will be included in the send. They will receive your schedule campaign.

Thanks.

Best regards,

Ben
            
            
                in                     Sendy behavior for future scheduled campaigns
                Comment by Ben
                December 2017
            
        
    
    
                
            
                Hi,

You’re using HTTP ‘GET’, you need to use HTTP ‘POST’ to post the variable data into the API.

There are examples in the API docs for download, so that you can download the example scripts and explore them.

Thanks.

…            
            
                in                     How to POST via the Sendy API
                Comment by Ben
                December 2017
            
        
    
    
                
            
                Hi,


(Quote)


No you don't have to setup for each brand. Just set it up once will do for the whole Sendy installation.

Thanks.

Best regards,

Ben
            
            
                in                     Bounce/complaint handling isn't configuring
                Comment by Ben
                December 2017
            
        
    
    
                
            
                Hi,

You can try manually setting up Amazon SNS topics and subscriptions for 'bounces' and 'complaints' following Step 7 & 8 of the old Get Started Guide → https://sendy.co/get-…            

            
                in                     Bounce/complaint handling isn't configuring
                Comment by Ben
                December 2017
            
        
    
    
                
            
                Hi,

You should be able to delete Amazon SNS ‘Topics’ and ‘Subscriptions’. Delete all the ‘Topics’ and ‘Subscriptions’.

When you’re at the ‘Define recipients’ page (the page where you select lists to send your campaign to), Sendy w…            
            
                in                     Bounce/complaint handling isn't configuring
                Comment by Ben
                December 2017
            
        
    
    
                
            
                Hi,

You can explore ‘Zapier’ to integrate RSS with Sendy, please see → https://zapier.com/apps/rss/integrations/sendy

Thanks.

Best regards,

…            
            
                in                     Sending RSS with Sendy
                Comment by Ben
                December 2017
            
        
    
More Comments

Ben

Ben

About

Comments