Ben

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Hi,

Yes it's still valid.

Thanks.

Best regards,
Ben

in Moving Sendy to another server - Is this method still valid? Comment by Ben December 2017
Hi,

Yes you’d need to create 3 campaigns to send to each segment. You can label each campaign with a different title so it’s differentiated in the campaigns list.

Screenshot:

in Send single campaign to 3 different segments of my list Comment by Ben December 2017
(Quote)
No.

in Understanding campaign report numbers Comment by Ben December 2017
Hi,
(Quote)
There’re no options to do comparisons like this at this time.

Thanks.

Best regards,
Ben

in Understanding campaign report numbers Comment by Ben December 2017
Hi Andrius,
(Quote)
When you create or edit a campaign, you will find the unsubscribe tags at the bottom of the page (see screenshot below):

You can use the unsubscribe tags like…

in How to add unsubscribe link? Comment by Ben November 2017
Hi,

Yes. If you use Zapier to add subscribers to your list that has an Autoresponder setup, the Autoresponder will be triggered to send emails you've setup to the subscribers.

Thanks.

Best regards,
Ben

in Zapier and Autoresponder Drip Campaign Comment by Ben November 2017
Hi,

Please check the top right of your Amazon SES console to see which 'region' of Amazon SES you are using, it's either one of the following regions:
- US East (N. Virginia)
- US West (Oregon)
- EU (Ireland)
in Amazon SES quota not the same in Sendy dashboard Comment by Ben November 2017
Hi,

There are 2 ways you can do this:
1. Setup a ‘Thank you email’ in your list settings so that an email is sent to the subscriber immediately after he signs up.
2. Create a ‘Drip campagn’ Autoresponder that sends an emai…
in How to trigger particular email template with custom fields after they are added Comment by Ben November 2017
Hi,

You can use Amazon SES SMTP credentials in the brand instead of Amazon SES API keys in the main settings.

Here’s how to obtain your Amazon SES SMTP credentials ? in Using Amazon SES along other alternative SMTP services Comment by Ben November 2017
Hi,

If a subscriber is ‘Unsubscribed’ in the list, when you call the ‘subscribe’ API again to add the same subscriber, their status will be become ‘Active’ again.

Thanks.

Best regards,
Ben

in Clarification on adding subscriber after unsubscribed Comment by Ben November 2017
Hi,
(Quote)
Thank you for using Sendy!

Best regards,
Ben

in Last Activity segment error Comment by Ben November 2017
Hi,

Subscribers’ ‘last activity’ update based on ‘opens’ and ‘clicks’ is only in effect since version 3.0.1 onwards (released 16 August 2017). It’s likely you didn't update to 3.0.1 in early September.

If you’re on the latest vers…

in Last Activity segment error Comment by Ben November 2017
Hi,

The ‘To’ field will already include both the subscriber’s ‘Name’ in addition to ‘Email’ for emails sent via Sendy. For example Peter <user@email.com>.

…

in Mail to - not only email, but name also Comment by Ben November 2017
Hi,

Subscribers’ ‘last activity’ update based on ‘opens’ and ‘clicks’ is only in effect since version 3.0.1 onwards (released 16 August 2017). It’s likely you didn't update to 3.0.1 in early September.

If you’re on the latest vers…

in Segmentation with 'Last Activity' Comment by Ben November 2017
Hi,

Your server very likely has a firewall that’s blocking outgoing connections. If your server have a firewall, try disabling it to diagnose the issue.

Thanks.

Best regards,
Ben

in Bounces and complaints handling errors Comment by Ben November 2017
Hi,

Your trackable link is redirecting to ‘localhost’ is an issue with different PHP versions between your server and the 'command line’ version of PHP.

Change your cron job for scheduled.php to
in Trackable links redirects to localhost Comment by Ben November 2017


    
                
            
                Hi,

Try setting the master value of session.save_path in your server's php.ini to /var/lib/php/session
            

                in                     Redirect back to login page after logging in
                Comment by Ben
                November 2017
            

        

    

    
                
            
                Hi,

If you have ‘Grammarly’ extension installed in your browser, it is inserting tons of code into the editor without you knowing when you're creating your campaign.

This undesired behavior by Grammarly not only causes Sendy to ma…            
            
                in                     Unnecessary source code is automatically added to WYSIWYG editor
                Comment by Ben
                November 2017
            
        
    
    
                
            
                Hi,

Please ensure you've set the APP_PATH in /includes/config.php to:

'http://mywebsite.com/sendy'

…            
            
                in                     Page not found when trying to install
                Comment by Ben
                November 2017
            
        
    
    
                
            
                Hi,


(Quote)


You can use Zapier to achieve this → https://zapier.com/zapbook/sendy/

Screenshot:


Thanks.<…            
            
                in                     Unsubscribe webhook?
                Comment by Ben
                November 2017
            
        
    
    
                
            
                Hi,

Set the ‘Unsubscribe settings’ in the list’s settings to ‘Only this list’, then you will be able to add an email to the list without Sendy verifying the subscription status of that email in other lists.

Unsubscribe settings:
            

                in                     How do subscribes to another list work?
                Comment by Ben
                October 2017
            
        
    
    
                
            
                Hi,

Sendy provides you with a subscribe form HTML code you can embed anywhere on your website.

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Subscribe form' at the top right to g…            
            
                in                     Squarespace email capture and Autoresponders
                Comment by Ben
                October 2017
            
        
    
    
                
            
                Hi,

Please ensure you’ve changed the APP_PATH in your Sendy’s /includes/config.php to the new Sendy installation URL.

Best regards,

Ben
            
            
                in                     Transferring domains license for Sendy
                Comment by Ben
                October 2017
            
        
    
    
                
            
                Hi,

Think of ‘segments’ as ‘filtering’ your list. For example you have a list called ‘Customers’. In this list you have custom field data like ‘Country’, ‘Gender’ etc. So if you want to sift out ‘Female’s customers, then you can create a …            
            
                in                     What are segments?
                Comment by Ben
                October 2017
            
        
    
    
                
            
                Hi,


(Quote)


The link you pasted above is a ‘Trackable link’. Sendy converts all links in the email you send so that ‘clicks’ can be tracked. Right now the link is not working properly because of an issue with different PHP versions bet…            
            
                in                     Opens and clicks tracking and bounce handling
                Comment by Ben
                October 2017
            
        
    
    
                
            
                Hi,

You can use the segmentation feature to export subscribers who have not been active since a certain date, then export the CSV and use it to ‘mass unsubscribe' from the list.

Thanks.

Best regards,

Ben
            
            
                in                     How would you clean up your lists?
                Comment by Ben
                October 2017
            
        
    
    
                
            
                Hi,

As per your compatibility checklist, your server does not have gettext extension installed on your server. Please install

            

                in                     Blank page except the header
                Comment by Ben
                October 2017
            

        

    

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