Ben

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Hi,

Subscribers’ ‘last activity’ update based on ‘opens’ and ‘clicks’ is only in effect since version 3.0.1 onwards (released 16 August 2017). It’s likely you didn't update to 3.0.1 in early September.

If you’re on the latest vers…

in Last Activity segment error Comment by Ben November 2017
Hi,

The ‘To’ field will already include both the subscriber’s ‘Name’ in addition to ‘Email’ for emails sent via Sendy. For example Peter <user@email.com>.

…

in Mail to - not only email, but name also Comment by Ben November 2017
Hi,

Subscribers’ ‘last activity’ update based on ‘opens’ and ‘clicks’ is only in effect since version 3.0.1 onwards (released 16 August 2017). It’s likely you didn't update to 3.0.1 in early September.

If you’re on the latest vers…

in Segmentation with 'Last Activity' Comment by Ben November 2017
Hi,

Your server very likely has a firewall that’s blocking outgoing connections. If your server have a firewall, try disabling it to diagnose the issue.

Thanks.

Best regards,
Ben

in Bounces and complaints handling errors Comment by Ben November 2017
Hi,

Your trackable link is redirecting to ‘localhost’ is an issue with different PHP versions between your server and the 'command line’ version of PHP.

Change your cron job for scheduled.php to
in Trackable links redirects to localhost Comment by Ben November 2017


    
                
            
                Hi,

Try setting the master value of session.save_path in your server's php.ini to /var/lib/php/session
            

                in                     Redirect back to login page after logging in
                Comment by Ben
                November 2017
            

        

    

    
                
            
                Hi,

If you have ‘Grammarly’ extension installed in your browser, it is inserting tons of code into the editor without you knowing when you're creating your campaign.

This undesired behavior by Grammarly not only causes Sendy to ma…            
            
                in                     Unnecessary source code is automatically added to WYSIWYG editor
                Comment by Ben
                November 2017
            
        
    
    
                
            
                Hi,

Please ensure you've set the APP_PATH in /includes/config.php to:

'http://mywebsite.com/sendy'

…            
            
                in                     Page not found when trying to install
                Comment by Ben
                November 2017
            
        
    
    
                
            
                Hi,


(Quote)


You can use Zapier to achieve this → https://zapier.com/zapbook/sendy/

Screenshot:


Thanks.<…            
            
                in                     Unsubscribe webhook?
                Comment by Ben
                November 2017
            
        
    
    
                
            
                Hi,

Set the ‘Unsubscribe settings’ in the list’s settings to ‘Only this list’, then you will be able to add an email to the list without Sendy verifying the subscription status of that email in other lists.

Unsubscribe settings:
            

                in                     How do subscribes to another list work?
                Comment by Ben
                October 2017
            
        
    
    
                
            
                Hi,

Sendy provides you with a subscribe form HTML code you can embed anywhere on your website.

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Subscribe form' at the top right to g…            
            
                in                     Squarespace email capture and Autoresponders
                Comment by Ben
                October 2017
            
        
    
    
                
            
                Hi,

Please ensure you’ve changed the APP_PATH in your Sendy’s /includes/config.php to the new Sendy installation URL.

Best regards,

Ben
            
            
                in                     Transferring domains license for Sendy
                Comment by Ben
                October 2017
            
        
    
    
                
            
                Hi,

Think of ‘segments’ as ‘filtering’ your list. For example you have a list called ‘Customers’. In this list you have custom field data like ‘Country’, ‘Gender’ etc. So if you want to sift out ‘Female’s customers, then you can create a …            
            
                in                     What are segments?
                Comment by Ben
                October 2017
            
        
    
    
                
            
                Hi,


(Quote)


The link you pasted above is a ‘Trackable link’. Sendy converts all links in the email you send so that ‘clicks’ can be tracked. Right now the link is not working properly because of an issue with different PHP versions bet…            
            
                in                     Opens and clicks tracking and bounce handling
                Comment by Ben
                October 2017
            
        
    
    
                
            
                Hi,

You can use the segmentation feature to export subscribers who have not been active since a certain date, then export the CSV and use it to ‘mass unsubscribe' from the list.

Thanks.

Best regards,

Ben
            
            
                in                     How would you clean up your lists?
                Comment by Ben
                October 2017
            
        
    
    
                
            
                Hi,

As per your compatibility checklist, your server does not have gettext extension installed on your server. Please install

            

                in                     Blank page except the header
                Comment by Ben
                October 2017
            

        

    

    
                
            
                The cron job for autoresponders is similar, please see below:

*/1 * * * * curl -L -s http://your_sendy_installation_url/autoresponders.php > /dev/null 2>&1


Than…            
            
                in                     Unsubscribe link produced email address is invalid
                Comment by Ben
                October 2017
            
        
    
    
                
            
                Hi,

Hope you have seen this thread → https://sendy.co/forum/discussion/10500/email-address-is-invalid-on-unsubscribe#Item_6
            

                in                     Unsubscribe link produced email address is invalid
                Comment by Ben
                October 2017
            
        
    
    
                
            
                Hi,


(Quote)


You would need to add 'Custom fields' to your list for anything you want to segment (like age, gender, etc).

When doing segmentation, you can segment by custom fields.

Thanks.

Best regards,

Ben…            
            
                in                     Uses for list segmentation in Sendy
                Comment by Ben
                October 2017
            
        
    
    
                
            
                Hi,

Usage of list segmentation is very broad and subjective, it really depends on what kind of products you are selling. You can use it to segment people by country, age, gender etc, just to list some. For more, you can find articles on g…            
            
                in                     Uses for list segmentation in Sendy
                Comment by Ben
                October 2017
            
        
    
    
                
            
                Hi,


(Quote)


Visit your list settings and change the 'Unsubscribe settings' to 'Only this list' (by default it's set to 'All lists' which is email marketing's best practice).

Screenshot:

            

                in                     How to unsubscribe user from only one list?
                Comment by Ben
                October 2017
            
        
    
    
                
            
                Hi,

Sendy uses curl_multi_* family of functions to send ‘non blocking’ bulk emails according to your Amazon SES send rate.

For example if your Amazon SES send ra…            
            
                in                     Multithreading
                Comment by Ben
                October 2017
            
        
    
    
                
            
                That's correct. I just checked your phpinfo and don't see openssl installed on your server.

Please install …            

            
                in                     'Email address is invalid' on unsubscribe?
                Comment by Ben
                September 2017
            
        

    

    
                
            
                Hi,

There may be an issue with your server’s openssl library causing a problem decrypting the openssl encrypted email address.

Please see the following:

It's either your server does not have openssl library installed<…            
            
                in                     'Email address is invalid' on unsubscribe?
                Comment by Ben
                September 2017
            
        
    
    
                
            
                Hi,

If you meant you want to segment a list into ‘paid’ and ‘not paying’ segments, you can do so with lists segmentation in Sendy. You can segment by custom fields.

Thanks.

Best regards,

Ben
            
            
                in                     Zapier Triggers - Should only post when custom list is involved
                Comment by Ben
                September 2017
            
        
    
    
                
            
                Hi,


(Quote)


Yes you can install the latest version no matter which version you are currently on.

Thanks.

Best regards,

Ben
            
            
                in                     Can I skip version numbers when I upgrade?
                Comment by Ben
                September 2017
            
        
    
    
                
            
                Hi,


(Quote)


If you need to see the cron job setup instructions again, visit http://your_sendy_installation_url/reset-cron.php to reset cron job statuses in …            
            
                in                     How to see cron job instructions again?
                Comment by Ben
                September 2017
            
        
    
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