Ben

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Hi,

Sendy does not add these CSS into the WYSIWYG editor. One of your browser extension is likely inserting code into the editor when you were composing your email.
1. Disable all extensions in your browser as one of your browse…
in Weird CSS appears in WYSIWYG editor Comment by Ben September 2017
Hi,

Amazon will respond to your request in one business day.

http://docs.…

in How long does Amazon take to approve SES sending limit increase request? Comment by Ben September 2017
Hi,
(Quote)
Use the ‘Search all lists’ function to search for an email address and find out when list(s) they exists in.

Click 'View all lists' on the left sidebar to view your lists, then use the ‘Search all lists’ function:
in How to find out if an email address exist in more than one list? Comment by Ben September 2017
Hi Erik,

I am very glad to hear Sendy is of great value to you, thank you for your support!

Best regards,
Ben

in Does Sendy flag complaints for double opt-in confirmation emails? Comment by Ben September 2017
Hi,

Please see below change log starting from version 3.0:

Screenshot:

Any subscribers who are marked as spam or bounced will not be re-activated again when they attempt…

in Does Sendy flag complaints for double opt-in confirmation emails? Comment by Ben September 2017
Hi,
(Quote)
No it will not.

Best regards,
Ben

in Question regarding migration of Sendy Comment by Ben September 2017
Hi,
(Quote)
Click the 'pencil icon' to edit brand settings:

Example screenshot:

Thanks.

Best regards,
Ben

in How to edit brand settings? Comment by Ben September 2017
Hi,
(Quote)
Do you mean the subscriber is ‘Unsubscribed’ or ‘Deleted’ from List 2? There’s a huge difference.

Subscribers will ‘never’ be ‘deleted’ from a list, unless you manually delete it from a list, or use the ‘Delete’ API…

in Users unsubscribed from all lists? Comment by Ben September 2017
Hi,

Visit http://your_sendy_installation_url/reset-cron to reset cron job statuses in your database, then you'll see the cron job setup instructions again.

Thank…

in How do I see cron job instructions again? Comment by Ben September 2017
Hi,

You can use the [Name,fallback=] personalisation tag.

For example:
```
 http://yourwebsite.com/?…            
```
in Can I use the name of the recipient in a link? Comment by Ben September 2017
Hi,

If you update to the latest version of Sendy, you'll be able to disable lists and subscribers access:

Screenshot:

Uncheck the 'Client can access lists and subscribers'…

in Can we disable the 'Export all Subscribers' option? Comment by Ben September 2017
Hi,

Yes it’s possible to do that if you use Amazon SES ‘SMTP’ credentials in the brand settings.

Thanks.

Best regards,
Ben

in Regarding multiple SES credential use Comment by Ben September 2017
Hi,
(Quote)
Yes. You can POST to the 'subscribe' API multiple times using a 'loop' in your script.

Best rega…

in Subscribing multiple users using the API Comment by Ben September 2017
Hi,

You can write a loop in your script to add all subscribers to your list.

Thanks.

Best regards,
Ben

in Subscribing multiple users using the API Comment by Ben August 2017
Hi,

Here's a list of reasons why some records aren't imported ? https://sendy.co/troubleshooting#some-records-from-csv-not-imported

I…

in Ignore subscription status of emails from other lists Comment by Ben August 2017
Hi,

You can create a segment of subscribers that have their 'Last activity' 'Before' a certain date. These will be the inactive subscribers. For example if you imported your subscribers on Jan 31, 2016 and your segment condition is 'last …

in Find subscribers who have no activity Comment by Ben August 2017
Hi,

Each subscriber will definitely have a timestamp in their ‘Last activity’, for example when you first import a CSV or add a subscriber into the list, their ‘Last activity’ is updated. So it’s not possible to segment by ‘No activity’.<…

in Find subscribers who have no activity Comment by Ben August 2017
Hi,

Amazon SES quota is per each Amazon Web Services account. Doesn’t have anything to do with Sendy.

If you use the same Amazon SES account on another installation of Sendy, your Amazon SES quota is still the same.

Thanks…

in Are Amazon SES quotas per account, install etc.? Comment by Ben August 2017
Hi,

You can host Sendy on your current hosting, whether it’s shared hosting or VPS, 1000+ emails shouldn’t matter.

Thanks.

Best regards,
Ben

in Whether to buy VPS or shared hosting Comment by Ben August 2017
Hi,

In version 4 and up, you can now import domains to block under 'Blacklist » Blocked domains'.

Or you can create a segment in the list with th…

in Blocking whole domain rather then email Comment by Ben August 2017
Hi,

Please see → http://docs.aws.amazon.com/ses/latest/DeveloperGuide/request-production-access.html

Most importantl…

in What is Amazon SES Sandbox mode? Comment by Ben August 2017
Hi,

Try increasing your MySQL’s max_allowed_packet. Try running this query in phpmyadmin:

SET GLOBA…
in Issues exporting "unopened emails list" Comment by Ben August 2017


    
                
            
                Hi,

There's a 'Delete' API you can use to delete a subscriber off a list instead of 'unsubscribe' before you add it to another list.

Thanks.

Best regards,

Ben
            
            
                in                     Possible to move email from one list to another instead of unsubscribing?
                Comment by Ben
                August 2017
            
        
    
    
                
            
                Hi,

Yes you can send a newsletter to your existing subscribers to ask them to click a link if they want to continue receiving emails from you. In the campaign report you can export a CSV of everyone who clicked this link, then import this…            
            
                in                     GDPR Compliance with existing data
                Comment by Ben
                August 2017
            
        
    
    
                
            
                Hi,


(Quote)


The WYSIWYG editors are the form fields for 'Thank you email message', 'Double Opt-In confirmation message' and 'Goodbye email message'.

Thanks.

Best regards,

Ben
            
            
                in                     Can't save any edits made to my list
                Comment by Ben
                August 2017
            
        
    
    
                
            
                Hi,

If you have ‘Grammarly’ extension installed in your browser, it is inserting tons of code into the editor without you knowing when you're creating your campaign.

This undesired behavior by Grammarly not only causes Sendy to ma…            
            
                in                     Can't save any edits made to my list
                Comment by Ben
                August 2017
            
        
    
    
                
            
                Hi,


(Quote)


In that case you’d have to build your own custom subscription form with Sendy’s ‘subscribe’ API. Then you can have any fine grained control you want over your custom subscri…            
            
                in                     How can I set the name to be a required field on the subscription form?
                Comment by Ben
                August 2017
            
        
    
    
                
            
                Hi,

A subscriber's 'Last activity' is updated when the user:

opened a campaign or autoresponder
clicked a link in a campaign or autoresponder
subscribed to a list
unsubscribed from a list
b…            
            
                in                     What defines 'Last Activity' in segmentation?
                Comment by Ben
                August 2017
            
        
    
    
                
            
                Hi,

In this case you’d need to think about using the ‘Brands’ feature correctly. For example, let’s say you created a brand for ‘Nike’, you wouldn’t put a signup form from a list in Nike brand on ‘Adidas' website.

If you want to a…            
            
                in                     Multiple sites - one list
                Comment by Ben
                August 2017
            
        
    
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