Ben

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Hi Spicer,

In your standard drip that all users should get, setup an email in the same drip that sends your reminder email 3 days after they’re signed up.

At the same time, your software should be setup to ‘unsubscribe’ the user f…

in Sending one off email based on an event Comment by Ben July 2017
Hi,
1. Set your list as 'Double opt-in’ in the list settings
2. Setup your autoresponders
When the user signs up to your list, they will first get an email to confirm their subscription. Then subsequently they will re…
in Double opt in and Autoresponder Comment by Ben July 2017
Hi,
(Quote)
Emails marked as 'bounced' in your list are marked by Amazon through Amazon SNS notifications to your Sendy 'bounces' endpoint. When an email bounced, the email is invalid or does not exist. Amazon is the one deciding if an…

in Unopened = Bounced? Comment by Ben July 2017
Hi,

You can export a CSV of 'ALL' subscribers who opened, please see screenshot below:

Screenshot:

Thanks.

Best regards,
Ben

in How to see than last 10 subscribers who opened an email campaign? Comment by Ben July 2017
Hi,

Sendy is a bulk email sending application, it's meant for sending bulk emails like newsletters, it's not an email client like Gmail.

Thanks.

Best regards,
Ben

in Making email accounts on Sendy? Comment by Ben July 2017
Hi,

Please see → https://sendy.co/forum/discussion/8605/call-to-undefined-function-simplexml_load_string#Item_5
in After logging in, most pages are blank Comment by Ben July 2017
Hi,

Here's a list of reasons why some records aren't imported → https://sendy.co/troubleshooting#some-records-from-csv-not-imported

T…

in Some records weren't imported Comment by Ben July 2017
Hi,
(Quote)
1. Go to 'View all lists' on the left sidebar
2. Select your desired list
3. Then you can delete any subscribers inside the list
Thanks.

Best regards,
Ben
in Remove individual email address Comment by Ben July 2017
Hi,

Sendy already sends 'multi-part' emails, both 'Plain text' and 'HTML' version are combined into one email and sent to your recipients.

If your recipient's email clients does not support HTML and can only display plain text ema…

in Content-Type to multipart/alternative Comment by Ben July 2017
Hi,

Emails marked as 'bounced' in your list are marked by Amazon through Amazon SNS notifications to your Sendy 'bounces' endpoint. When an email bounced, it is flagged in the appropriate list(s) as ‘Bounced’. Future campaigns and CSV im…

in How does Sendy handle bounces? Do I have to remove them myself? Comment by Ben July 2017
Hi,

Please see → https://sendy.co/forum/discussion/293/personalized-tags-did-not-work-in-thank-you-email/p1

Th…

in Unsubscribe link doesn't work in the welcome email Comment by Ben July 2017
Hi,

Thank you for using Sendy.

The solution to handle the first mailing if you’re worried about getting very high bounce …

in Sending rate and first mailing Comment by Ben July 2017
Hi,

When you setup a cron job to run the scheduled.php script, the script is run via command line by the cron job. As per PHP’s documentation, if a script is executed vi…

in PHP max_execution_time Comment by Ben July 2017
Hi,
(Quote)
The the 4th email's timing have not passed the subscriber's signup date then the email will be sent to the subscriber. For example if setup a 4th email that sends 7 days later and the subscriber signed up 2 days ago, the su…

in How to send periodic emails to new subscribers Comment by Ben July 2017
Hi,

You can use the 'Drip campaign' Autoresponder feature to setup a series of emails to send between time intervals you set.

To create Autoresponders in Sendy:
1. Go to 'View all lists' on the left sidebar
2. Sele…
in How to send periodic emails to new subscribers Comment by Ben July 2017
Hi,

Use a Spreadsheet program like MS Excel or Google Sheets (https://www.google.com/sheets) to remove the extra columns.

Thanks.

Best regards,
Ben

in How to extract emails from CSV file to import to Sendy ? Comment by Ben June 2017
Hi,

Your CSV still need the first column even if the values are all empty.
```
 | Name | Email          |
 |------|----------------|
 |      | tom@cruise.com |
 |      | brad@pi…            
```
in How to import list with email only? Comment by Ben July 2017
Hi,
(Quote)
Whether the subscriber would be unsubscribed from 'Only that list' or 'All lists' depends on the 'unsubscribe setting' you set in your list settings, by default it's 'All lists':

Screenshot:
in The finer points on suppression list Comment by Ben July 2017
Hi,

A subscriber can still be imported if he exist in other lists.

On why some records aren't imported, please see → https://sendy.co/tro…

in The finer points on suppression list Comment by Ben July 2017
Hi,

There’s no way to detect a recipient’s language. Alternatively, you can include a link in your email to let them conveniently translate your newsletter into Italian via Google Translate if they want, e.g.:

in Detect recipient's language Comment by Ben July 2017


    
                
            
                Hi,

Do not manually run the scheduled.php script.

Setup a cron job as per the official instructions stated at the ‘Define recipients’ page so that the cron job w…            
            
                in                     Sending stops after sending some emails
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Is the 'case' of both emails set in your Amazon SES console and Sendy the same? They're case sensitive.
            
            
                in                     Can't set up new brand - email 'pending verification'
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

When you check the verified email in your Amazon SES console, is the status 'Verified' or 'Failed'?

Thanks.

Best regards,

Ben
            
            
                in                     Can't set up new brand - email 'pending verification'
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,


(Quote)


There’s no options to do that. Alternatively, you can give your clients their brand account logins for them to view their own campaign reports. You can set the brand’s access privilege to ‘view campaign report only’:

<…            
            
                in                     Report automation & email notification
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

Please see → https://sendy.co/troubleshooting#500-error

Thanks.

Best regards,

Ben
            
            
                in                     Getting 500 internal server error
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

You can pass the listID into the custom unsubscribe URL you set in the list settings:

Screenshot:


Thanks.

Best regards,

Ben
            
            
                in                     How to pass ListID into custom unsubscribe URL
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

Try using Amazon Mailbox Simulator emails to test if bounces and complaints handling between Amazon SES and your Sendy installation is working:

Create a list with the following 2 emails inside:

            
                in                     Bounces and spams stopped being registered in sendy
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

Login to your Amazon SNS console
Click 'Subscriptions' on the left sidebar
See if your 'Subscription ARN' says 'pending confirmatio…            
            
                in                     Bounces and spams stopped being registered in sendy
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,


(Quote)


The 'reset-cron.php' script has nothing to do with 'bounces' and 'complaints' handling.

Try sending a test email in your Amazo…            

            
                in                     Bounces and spams stopped being registered in sendy
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

That's not supported. However you can do this:

Hi [Name,fallback=Mr] [Surname,fallback=]

Thanks.

Best regards,

Ben
            
            
                in                     Set fallback= to another field?
                Comment by Ben
                June 2017
            
        
    
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