Ben

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Hi,

Thank you for using Sendy.

The solution to handle the first mailing if you’re worried about getting very high bounce …

in Sending rate and first mailing Comment by Ben July 2017
Hi,

When you setup a cron job to run the scheduled.php script, the script is run via command line by the cron job. As per PHP’s documentation, if a script is executed vi…

in PHP max_execution_time Comment by Ben July 2017
Hi,
(Quote)
The the 4th email's timing have not passed the subscriber's signup date then the email will be sent to the subscriber. For example if setup a 4th email that sends 7 days later and the subscriber signed up 2 days ago, the su…

in How to send periodic emails to new subscribers Comment by Ben July 2017
Hi,

You can use the 'Drip campaign' Autoresponder feature to setup a series of emails to send between time intervals you set.

To create Autoresponders in Sendy:
1. Go to 'View all lists' on the left sidebar
2. Sele…
in How to send periodic emails to new subscribers Comment by Ben July 2017
Hi,

Use a Spreadsheet program like MS Excel or Google Sheets (https://www.google.com/sheets) to remove the extra columns.

Thanks.

Best regards,
Ben

in How to extract emails from CSV file to import to Sendy ? Comment by Ben June 2017
Hi,

Your CSV still need the first column even if the values are all empty.
```
 | Name | Email          |
 |------|----------------|
 |      | tom@cruise.com |
 |      | brad@pi…            
```
in How to import list with email only? Comment by Ben July 2017
Hi,
(Quote)
Whether the subscriber would be unsubscribed from 'Only that list' or 'All lists' depends on the 'unsubscribe setting' you set in your list settings, by default it's 'All lists':

Screenshot:
in The finer points on suppression list Comment by Ben July 2017
Hi,

A subscriber can still be imported if he exist in other lists.

On why some records aren't imported, please see → https://sendy.co/tro…

in The finer points on suppression list Comment by Ben July 2017
Hi,

There’s no way to detect a recipient’s language. Alternatively, you can include a link in your email to let them conveniently translate your newsletter into Italian via Google Translate if they want, e.g.:

in Detect recipient's language Comment by Ben July 2017


    
                
            
                Hi,

Do not manually run the scheduled.php script.

Setup a cron job as per the official instructions stated at the ‘Define recipients’ page so that the cron job w…            
            
                in                     Sending stops after sending some emails
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Is the 'case' of both emails set in your Amazon SES console and Sendy the same? They're case sensitive.
            
            
                in                     Can't set up new brand - email 'pending verification'
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

When you check the verified email in your Amazon SES console, is the status 'Verified' or 'Failed'?

Thanks.

Best regards,

Ben
            
            
                in                     Can't set up new brand - email 'pending verification'
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,


(Quote)


There’s no options to do that. Alternatively, you can give your clients their brand account logins for them to view their own campaign reports. You can set the brand’s access privilege to ‘view campaign report only’:

<…            
            
                in                     Report automation & email notification
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

Please see → https://sendy.co/troubleshooting#500-error

Thanks.

Best regards,

Ben
            
            
                in                     Getting 500 internal server error
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

You can pass the listID into the custom unsubscribe URL you set in the list settings:

Screenshot:


Thanks.

Best regards,

Ben
            
            
                in                     How to pass ListID into custom unsubscribe URL
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

Try using Amazon Mailbox Simulator emails to test if bounces and complaints handling between Amazon SES and your Sendy installation is working:

Create a list with the following 2 emails inside:

            
                in                     Bounces and spams stopped being registered in sendy
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

Login to your Amazon SNS console
Click 'Subscriptions' on the left sidebar
See if your 'Subscription ARN' says 'pending confirmatio…            
            
                in                     Bounces and spams stopped being registered in sendy
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,


(Quote)


The 'reset-cron.php' script has nothing to do with 'bounces' and 'complaints' handling.

Try sending a test email in your Amazo…            

            
                in                     Bounces and spams stopped being registered in sendy
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

That's not supported. However you can do this:

Hi [Name,fallback=Mr] [Surname,fallback=]

Thanks.

Best regards,

Ben
            
            
                in                     Set fallback= to another field?
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more)

Thanks.

Best regards,

Ben
            
            
                in                     Drip campaign not sending to all subscribers
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

To create Autoresponders in Sendy:

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Autoresponder' at the top right to setup Autoresponders for that list
Au…            

            
                in                     Can't find Autoresponder option in my account
                Comment by Ben
                June 2017
            
        

    

    
                
            
                Hi,

Please see ? https://sendy.co/troubleshooting#403-forbidden-error-when-clicking-save-and-next

Thanks.

Best r…            
            
                in                     When I save a campaign, it loads my homepage
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

Wrap the [confirmation_link] tag in a href HTML tag.

Example:

<a href="[confirmation…            

            
                in                     [confirmation_link] tag is long URL in the confirmation email
                Comment by Ben
                June 2017
            
        

    

    
                
            
                Hi,

Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and …            
            
                in                     Links, unsubscribe and webversion not working
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

Yes that's where Zapier integration comes in. You can use this Zap to move subscribers between lists → https://z…            

            
                in                     Move a subscriber between lists
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

Please see → https://sendy.co/troubleshooting#403-forbidden-error-when-clicking-save-and-next

Thanks.

Best r…            
            
                in                     403 error on save & next when creating new campaign
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

I checked your server's 'error_log' and found the issue.

Here's the error causing pages not to load fully in your Sendy installation:

 [07-Jun-2017 14:47:13 Euro…            
            
                in                     Brands not showing
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

Please send me the following details so I can take a look:

Sendy installation URL, email and password
FTP or SFTP credentials
Access to mySQL database (phpMyAdmin or hosting control panel access)

            
                in                     Brands not showing
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,


(Quote)


They remain in the database, not deleted.

When you re-import the same emails in future, any emails that were marked as 'unsubscribed' in the list or any other list in the brand, it will be skipped.

Thanks.
            

                in                     How to create a blacklist or suppression list
                Comment by Ben
                June 2017
            
        
    
    
                
            
                Hi,

Create a new list
Import the 'blacklist' CSV file
Then use the 'Mass unsubscribe' function to mass unsubscribe all the subscribers you've just imported
In future when you import a CSV and if there a…            
            
                in                     How to create a blacklist or suppression list
                Comment by Ben
                June 2017
            
        
    
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