Ben

test

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Hi,

Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more)

Thanks.

Best regards,
Ben

in Drip campaign not sending to all subscribers Comment by Ben June 2017
Hi,

To create Autoresponders in Sendy:
1. Go to 'View all lists' on the left sidebar
2. Select your desired list
3. Click 'Autoresponder' at the top right to setup Autoresponders for that list
Au…
in Can't find Autoresponder option in my account Comment by Ben June 2017

Hi,

Please see ? https://sendy.co/troubleshooting#403-forbidden-error-when-clicking-save-and-next

Thanks.

Best r…

in When I save a campaign, it loads my homepage Comment by Ben June 2017

Hi,

Wrap the [confirmation_link] tag in a href HTML tag.

Example:

<a href="[confirmation…
in [confirmation_link] tag is long URL in the confirmation email Comment by Ben June 2017
Hi, Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and … in Links, unsubscribe and webversion not working Comment by Ben June 2017 Hi, Yes that's where Zapier integration comes in. You can use this Zap to move subscribers between lists → https://z… in Move a subscriber between lists Comment by Ben June 2017 Hi, Please see → https://sendy.co/troubleshooting#403-forbidden-error-when-clicking-save-and-next Thanks. Best r… in 403 error on save & next when creating new campaign Comment by Ben June 2017 Hi, I checked your server's 'error_log' and found the issue. Here's the error causing pages not to load fully in your Sendy installation: [07-Jun-2017 14:47:13 Euro… in Brands not showing Comment by Ben June 2017 Hi, Please send me the following details so I can take a look: Sendy installation URL, email and password FTP or SFTP credentials Access to mySQL database (phpMyAdmin or hosting control panel access) in Brands not showing Comment by Ben June 2017 Hi, (Quote) They remain in the database, not deleted. When you re-import the same emails in future, any emails that were marked as 'unsubscribed' in the list or any other list in the brand, it will be skipped. Thanks. in How to create a blacklist or suppression list Comment by Ben June 2017 Hi, Create a new list Import the 'blacklist' CSV file Then use the 'Mass unsubscribe' function to mass unsubscribe all the subscribers you've just imported In future when you import a CSV and if there a… in How to create a blacklist or suppression list Comment by Ben June 2017 Hi, (Quote) If an email address exists in more than one list, only one email will be sent to it. Thanks. Best regards, Ben in Will campaign send more than once to an email address that exists in multiple lists? Comment by Ben June 2017 Hi, Glad you like the integration with Zapier. (Quote) The ‘unsubscribe’ behaviour is the same with Zapier. When the u… in Zapier - unsubscribe from list or brand? Comment by Ben June 2017 Hi, Sendy supports attaching files in your email campaign. You can attach your PDF when you create your newsletter in Sendy. However it is always recommended to use a link to the attachment instead of attaching the file directly i… in Can I embed a PDF in the email body? Comment by Ben June 2017 Hi, I found the issue. The apostrophes in /includes/config.php script was changed to non-standard apostrophes causing the PHP execution to fail. I've changed them to in Help with install Comment by Ben May 2017 Hi, Please send me the following details so I can take a look: Sendy installation URL, email and password FTP or SFTP credentials Best regards, Ben in Help with install Comment by Ben May 2017 Hi, (Quote) 644 is ok. For /uploads/ folder, it should be in Help with install Comment by Ben May 2017 Hi, (Quote) I've never seen this error for config.php. I suggest re-uploading Sendy to make sure all necessary files are uploaded: Download a copy of Sendy from http:… in Help with install Comment by Ben May 2017 Hi, (Quote) Yes of course. By default, when a user clicks the unsubscribe link, they'll be unsubscribed from ALL lists they belong to in the brand. Unless you change this unsubscribe behavior in the list settings to 'Only this list'. in Unsubscribe from all lists, all brands Comment by Ben May 2017 Hi, 'Brands' are isolated from each other. Only 'Bounced' emails gets universally flagged in all lists no matter which brand they belong to. 'Unsubscribes' and 'Marked as spam' are flagged in the lists 'within the brand' they belong to. in Unsubscribe from all lists, all brands Comment by Ben May 2017 Hi, There’re no known issues with saving settings though. I suggest re-installing Sendy and ensure that all files are uploaded. Thanks. Best regards, Ben in Can't save any settings Comment by Ben May 2017 Hi, (Quote) Use the 'Forgot password' function in the login page to reset your password. If you don't receive the password reset email, please see https://sendy.… in Suddenly started receiving warning, and my login stopped working Comment by Ben May 2017 Hi, Can you please clarify and describe in more details what you meant by "login stopped working”? Did you get an error that says your email/password is incorrect? Or you attempt to login and get redirected back to the login page without … in Suddenly started receiving warning, and my login stopped working Comment by Ben May 2017 Hi, (Quote) Please see → https://sendy.co/troubleshooting#login-page-reloads-without-error-message Thanks. Best rega… in Getting logged out after logging in Comment by Ben May 2017 Hi, There’s no option to sort columns with dates, they’re already sorted chronologically. Thanks. Best regards, Ben in Sendy | Campaign Reports | List | Sort by Comment by Ben May 2017 Hi, You can run an SQL query in phpmyadmin, like: DELETE FROM subscribers WHERE email LIKE “%@virgin.net%" Best regards, Ben in Mass delete or unsuscribe via wildcard ? Comment by Ben May 2017 Thanks Igor for your contribution! in Sendy Exclude List Feature (for version 2.1.2.8) Comment by Ben May 2017 Hi, If nothing has changed, Autoresponder will not stop working all of a sudden. Please ensure your cron job for autoresponders.php is still there and is set to … in Autoresponders stopped sending while regular campaigns are still sending Comment by Ben August 2016 Hi, Please check with your host if they restrict sending of emails via third party SMTP. Some hosts restricts sending emails via third party SMTP. Thanks. Best regards, Ben in Sending campaigns via third party SMTP Comment by Ben May 2017 Hi, Can you please check your cron job to see if it's pointing to the scheduled.php from the correct directory? Thanks. Best regards, Ben in Links in newsletter pointing to old Sendy install after migration Comment by Ben May 2017 More Comments

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