Ben

test

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@digitalwheat Well done, looks great.

in Best HTML email creator to use with Sendy Comment by Ben May 2017
Hi,

Why this is so is that your form is submitting to a non HTTPS endpoint but the website on Weebly is using HTTPS.

If you install Sendy on 'HTTPS' instead of 'HTTP', then the "not secure" message will not show up. On the other h…

in This is a non-secure form message Comment by Ben April 2017
Hi,

When you create your 'drip campaign' email, you need to set how long after to send it after the user signs up:

Eg. screenshot:

Best regards,
Ben

in On adding new autoresponder email Comment by Ben April 2017
Hi,
(Quote)
When a new user subscribes to the list, the autoresponder will trigger the emails you’ve previously setup to be sent to them.

Thanks.

Best regards,
Ben

in On adding new autoresponder email Comment by Ben April 2017
Hi,
1. Please ensure that you have requested Amazon to raise your 'SES Sending Limits' to get out of 'Sandbox mode' ? http://aws.amazon.com/ses/extendedaccessreque…
in Welcome / opt-in emails not being sent Comment by Ben April 2017
Hi,

Sendy only logs you out when click the 'logout' button, or if you re-launch your browser.

If you have trouble staying logged in, please contact your hosting support to look into session timeout settings on your server.

in Decrease logout time Comment by Ben April 2017
Hi,

Unsubscribe links are encrypted for security, so that no one can alter the email address in the URL and wilfully unsubscribe other possible email addresses.

To find out what email address is behind the unsubscribe link, click …

in How to get email address behind encrypted unsubscribe link? Comment by Ben April 2017
Hi,
(Quote)
Web version as well as unsubscribe links and trackable links uses the application path Sendy is installed on.

What some users do is buy a new domain that's generic sounding and use it for Sendy. This way, links will…

in Webversion directory Comment by Ben April 2017
Hi,

Sendy does not automatically unsubscribe anyone randomly when you send out a campaign to your list(s). There is absolutely no reason and no code involved for Sendy to do that.

As part of email marketing's best practice, Sendy …

in Users automatically unsubscribed Comment by Ben April 2017
Hi,

Please see → https://sendy.co/troubleshooting#how-to-stop-a-csv-import

Thanks.

Best regards,
Ben

in How do I cancel a list import? Comment by Ben April 2017
Hi,
(Quote)
Please do not run the autoresponders.php script manually.

After you setup the 'per minute' cron job for in [Dreamhost] Autoresponder not working / steps included Comment by Ben April 2017


    
                
            
                Hi,

I suggest re-uploading Sendy to make sure all necessary files are uploaded:

Download a copy of Sendy from http://sendy.co/get-updated with your license key (use …            
            
                in                     404 error for one brand
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,

Please ensure you’ve followed the updating instructions correctly → https://sendy.co/get-updated

Thanks.

Best regards,

Ben
            
            
                in                     Login box disappeared
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,

When your clients login to their own 'Brand account', these information in the footer will not be shown. Only when you login as the 'Main admin user' will the above information be shown to you.

Thanks.

Best re…            
            
                in                     How to hide footer info from customers
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,

I highly suggest not executing the scheduled.php script manually in the browser otherwise you will have issues, it is not meant to be executed manually in the browser. The scheduled.php script is supposed to be executed by the cron jo…            
            
                in                     Question with cron job and scheduled.php script
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,

60% is already an extremely high open rate. The industry standard for open rates are between 20 to 30%. For example, see this benchmark report ? 
                in                     Does using a different email address with each send improve open rates?
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,

When you create or edit a campaign, you can set the 'Plain text version' alongside the HTML. The plain text version field is on the left side of the page.

Thanks.

Best regards,

Ben
            
            
                in                     Plain text version of email
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,

Please ensure that the ‘From email’ set in your Brand Settings is verified in your Amazon SES console.
If you attempted to verify any emails or domains in your Amazon SES console and the status is 'failed' or 'pending co…            
            
                in                     Thank you email not sent
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,

That's not the solution to the problem. This is the solution → http://stackoverflow.com/questions/31206…            

            
                in                     Body not loading only header after logged in
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,

Please see → https://sendy.co/forum/discussion/8605/call-to-undefined-function-simplexml_load_string#Item_5
            

                in                     Body not loading only header after logged in
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,

If you delete one list, other lists will not be affected.

Thanks.

Best regards,

Ben
            
            
                in                     Does deleting a subset mailing list delete those subscribers from master list?
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,

You need to attach BOTH AmazonSESFullAccess AND AmazonSNSFullAccess to your IAM credentials. Ple…            
            
                in                     AccessDenied even after attaching AmazonSNSFullAccess policy
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,


(Quote)


Squarespace is not a hosting server so it cannot be used to host Sendy.

You need a web hosting server to host and run Sendy.

Thanks.

Best regards,

Ben
            
            
                in                     Can Sendy be installed on Squarespace?
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,

Firstly (and very importantly), ensure you’re logged in to Sendy as the ‘Main user’ and not ‘Brand user’.

Then when you’re at the 'Define recipients’ page, scroll down and you should see the cron job setup instructions in a bl…            
            
                in                     How do I schedule emails?
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,

Please see → https://sendy.co/troubleshooting#unlicensed-domain-error

Thanks.

Best regards,

Ben
            
            
                in                     Unlicensed domain
                Comment by Ben
                March 2017
            
        
    
    
                
            
                Hi,

If you have 'Grammarly' extension installed on your browser, please disable it for your Sendy installation.

Thanks.

Best regards,

Ben
            
            
                in                     Request Entity Too Large error
                Comment by Ben
                March 2017
            
        
    
    
                
            
                Hi,

If you get a blank page, Please see → https://sendy.co/troubleshooting#blank-page

To setup IAM user for your Sendy account, please follow Step 5 of the <…            
            
                in                     I forgot to enter AWS keys and it went to a blank page
                Comment by Ben
                March 2017
            
        
    
    
                
            
                Hi,

I visited http://daisywolfpublishing.com/sendy/l/uOEKdvzouT1hQcH3XhexAQ/oqkwkPLZF9LYy88v0HvFbg/KRuq…            

            
                in                     Moved to a different domain, everything works except links in emails break and it shows 0 opens
                Comment by Ben
                March 2017
            
        
    
    
                
            
                Hi,

The issue is that one of your browser extension ‘Grammarly’ is inserting tons of code into the editor without you knowing when you created your campaign, see the HTML code below:

Screenshot:

                in                     Unable to send out emails
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,


(Quote)


Please ensure you set the APP_PATH in /includes/config.php correctly.

For example if you installed Sendy on 
                in                     Sendy redirecting to IP address?
                Comment by Ben
                March 2017
            

        

    

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