Comments

• Hi,

  You can set your 'Reply to' email address when you create or edit a campaign:

  Screenshot:
  

  Thanks.

  Best regards,
  Ben

  in Can I set reply-to email address? Comment by Ben March 2017

• Hi,

  (Quote)

  This is the same for 'bounced', 'marked as spam' and 'unconfirmed' email addresses. They will be skipped.

  Thanks.

  Best regards,
  Ben

  in Are bounced email addresses excluded from campaigns? Comment by Ben March 2017

• Hi,

  Sendy sends emails via Amazon SES 'API', not SMTP. So your host's email sending limits does not apply to Sendy.

  Hope this helps.

  Best regards,
  Ben

  in Sendy uses API or SMTP with Amazon SES? Comment by Ben February 2017

• Hi,

  (Quote)

  It will be as per normal, each email address will have its own record:

  …

  in Multiple emails for the same contact Comment by Ben February 2017

  Hi @nh123,

  File sharing services are very common these days, you can use, eg. Dropbox (http://dropbox.com), File Dropper (<…

  in Danish translation Comment by Ben February 2017

  Hi,

  Your server probably have a firewall blocking outgoing and incoming connections. Hence, Sendy is unable to communicate with Amazon's API leading to these errors.

  For instance, when I visited

  in Can't communicate with Amazon SNS API for bounces/complaints handling? Comment by Ben February 2017

  Hi,

  Remove 'http://' from [unsubscribe] and [webversion] in th…

  in Colon missing from http in unsubscribe link Comment by Ben February 2017

  Hi,

  Can you paste the full HTML code of the unsubscribe tag used in your email's HTML?

  Thanks.

  Best regards,
  Ben

  in Colon missing from http in unsubscribe link Comment by Ben February 2017

  Hi,

  Please see this article on configuring locales for your Debian based server → https://people.debian.org/~schultmc/locales.html. Once done, your Sendy instal…

  in [Debian OS] Sendy's interface not changed to the language I selected Comment by Ben February 2017

  Hi,

  (Quote)

  Please update to the latest version to resolve this issue ? https://sendy.co/get-updated

  Screenshot:
  

  <…

  in Which cron job resets monthly email limits? Comment by Ben February 2017

  Hi,

  (Quote)

  You do not need to manually delete those emails or do anything. Sendy will skip these emails for future campaigns sent and CSV imports.

  Thanks.

  Best regards,
  Ben

  in Do I need to clean my lists after sending a campaign? Comment by Ben February 2017

  Hi,

  (Quote)

  1. Create a new list
  2. Create a custom field in the list and call it ‘URL’
  3. Then prepare your CSV with 3 columns, ‘Name’, ‘Email’ and ‘URL’
  4. Then import this CSV into the list
  5. When you crea…

  in How to use custom field tags in emails? Comment by Ben February 2017

  Please see → https://sendy.co/troubleshooting#404-error

  in Not found after installation Comment by Ben February 2017

  Hi,

  (Quote)

  If you let Sendy send emails via Amazon SES using "SMTP credentials", your campaign will not use multi-threading to send the emails.

  When you use Amazon’s 'access credentials’ or 'IAM credentials', your campaign wil…

  in What's the difference between using Amazon's access credentials VS SMTP credentials Comment by Ben February 2017

  Hi,

  The List-unsubcribe header is added to every campaign sent.

  Please update to the latest version and try again. Also try sending a campaign to a list with onl…

  in Mail-tester.com says 'List-unsubscribe' not in header Comment by Ben January 2017

  Hi,

  I logged in to check and saw that you pasted the IAM credentials into the wrong fields. You've pasted the 'AWS Secret Access Key' into the 'AWS Access Key ID' field and vice versa.

  I've re-created your IAM user and pasted them…

  in InvalidClientTokenId error Comment by Ben January 2017

  Hi,

  Please send me the following details so I can take a look:

  • Sendy installation URL, email and password
  • AWS login credentials

  Thanks.

  Best regards,
  Ben

  in InvalidClientTokenId error Comment by Ben January 2017

  Hi,

  These users are probably technically savvy users who viewed the raw source of the email and retrieved Sendy’s unsubscribe link in the ‘List-Unsubscribe’ header. Then used the link to unsubscribe. I use this method sometimes to unsubsc…

  in Sendy tracked some unsubscribed even though I didn't use unsubscribe tag Comment by Ben January 2017

  Hi,

  Do you have 'Grammarly' extension installed on your browser? If so, please disable it for Sendy, then re-create your autoresponder email again.

  Thanks.

  Best regards,
  Ben

  in 404 result when saving drip campaign Comment by Ben January 2017

  Hi,

  I suggest re-uploading Sendy to make sure all files are necessary files are uploaded:

  1. Download a copy of Sendy from http://sendy.co/get-updated with your license…

  in 404 result when saving drip campaign Comment by Ben January 2017

  Hi,

  I just tested and was able to add email addresses with a + sign in it though:

  Screenshot:
  

  I used t…

  in Email addresses with plus signs aren't accepted with the standard subscribe form Comment by Ben January 2017

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  Name	Email
  Tom cruise	tom@cruise.com
  Tom cruise