Ben

Hi,

Your server probably have a firewall blocking outgoing and incoming connections. Hence, Sendy is unable to communicate with Amazon's API leading to these errors.

For instance, when I visited

in Can't communicate with Amazon SNS API for bounces/complaints handling? Comment by Ben February 2017

Hi,

Remove 'http://' from [unsubscribe] and [webversion] in th…

in Colon missing from http in unsubscribe link Comment by Ben February 2017

Hi,

Can you paste the full HTML code of the unsubscribe tag used in your email's HTML?

Thanks.

Best regards,
Ben

in Colon missing from http in unsubscribe link Comment by Ben February 2017

Hi,

Please see this article on configuring locales for your Debian based server → https://people.debian.org/~schultmc/locales.html. Once done, your Sendy instal…

in [Debian OS] Sendy's interface not changed to the language I selected Comment by Ben February 2017

Hi,

(Quote)

Please update to the latest version to resolve this issue ? https://sendy.co/get-updated

Screenshot:

<…

in Which cron job resets monthly email limits? Comment by Ben February 2017

Hi,

(Quote)

You do not need to manually delete those emails or do anything. Sendy will skip these emails for future campaigns sent and CSV imports.

Thanks.

Best regards,
Ben

in Do I need to clean my lists after sending a campaign? Comment by Ben February 2017

Hi,

(Quote)

Create a new list
Create a custom field in the list and call it ‘URL’
Then prepare your CSV with 3 columns, ‘Name’, ‘Email’ and ‘URL’
Then import this CSV into the list
When you crea…

in How to use custom field tags in emails? Comment by Ben February 2017

Please see → https://sendy.co/troubleshooting#404-error

in Not found after installation Comment by Ben February 2017

Hi,

(Quote)

If you let Sendy send emails via Amazon SES using "SMTP credentials", your campaign will not use multi-threading to send the emails.

When you use Amazon’s 'access credentials’ or 'IAM credentials', your campaign wil…

in What's the difference between using Amazon's access credentials VS SMTP credentials Comment by Ben February 2017

Hi,

The List-unsubcribe header is added to every campaign sent.

Please update to the latest version and try again. Also try sending a campaign to a list with onl…

in Mail-tester.com says 'List-unsubscribe' not in header Comment by Ben January 2017

Hi,

I logged in to check and saw that you pasted the IAM credentials into the wrong fields. You've pasted the 'AWS Secret Access Key' into the 'AWS Access Key ID' field and vice versa.

I've re-created your IAM user and pasted them…

in InvalidClientTokenId error Comment by Ben January 2017

Hi,

Please send me the following details so I can take a look:

Sendy installation URL, email and password
AWS login credentials

Thanks.

Best regards,
Ben

in InvalidClientTokenId error Comment by Ben January 2017

Hi,

These users are probably technically savvy users who viewed the raw source of the email and retrieved Sendy’s unsubscribe link in the ‘List-Unsubscribe’ header. Then used the link to unsubscribe. I use this method sometimes to unsubsc…

in Sendy tracked some unsubscribed even though I didn't use unsubscribe tag Comment by Ben January 2017

Hi,

Do you have 'Grammarly' extension installed on your browser? If so, please disable it for Sendy, then re-create your autoresponder email again.

Thanks.

Best regards,
Ben

in 404 result when saving drip campaign Comment by Ben January 2017

Hi,

I suggest re-uploading Sendy to make sure all files are necessary files are uploaded:

Download a copy of Sendy from http://sendy.co/get-updated with your license…

in 404 result when saving drip campaign Comment by Ben January 2017

Hi,

I just tested and was able to add email addresses with a + sign in it though:

Screenshot:

I used t…

in Email addresses with plus signs aren't accepted with the standard subscribe form Comment by Ben January 2017

Hi,

As you are using JustHost for hosting, here is Justhost's instructions on how to add a cron job ? https://my.justhost.com/cgi/help/411

Screenshot:

in How to setup a cron job? Comment by Ben January 2017

Hi,

(Quote)

You can verify the email's 'Domain' in your Amazon SES console. Then you don't need to verify any email addresses you want to use as 'From email' if you already verified its domain.

Thanks.

Best regards,

in Sending on behalf of clients with their own domains Comment by Ben January 2017

Hi,

(Quote)

Sendy already supports 2 factor authentication.

Screenshot from Sendy's main settings:

Screenshot from Sendy's main settings:
in Two factor authentication Comment by Ben January 2017

Hi,

Use the 'Search all lists' in the 'View all lists' page.

Example screenshot:

Then search for the email address you mentioned you can't add. See if it was 'Unsubscribed', 'B…

in Unable to add some email addresses in our list Comment by Ben January 2017

Hi,

Installing Sendy on the main domain or sub-domain is entirely up to you. There are no difference and no effect on 'safety'.

Thanks.

Best regards,
Ben

in Sendy on main domain or sub domain Comment by Ben January 2017

Hi,

Sendy or Amazon SES does not and cannot be used to test for invalid emails that cause 'hard bounces'. Yes Amazon SES notifies Sendy whenever an email address 'hard bounced' when you send a campaign, but if Sendy uses this feature to "…

in Using Amazon SES to test for bounces Comment by Ben January 2017

Ben

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