Ben

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Hi,

Try sending a test email in your Amazon SES console (not in Sendy) and see if you get any error message from Amazon.

Best regards,
Ben

in Sent in Sendy but not in SES Comment by Ben June 2015
Hi,
(Quote)
Just don't remove any emails that are marked as 'bounced', 'marked as spam' or 'unsubscribed' so that future campaigns will never be sent to them again.

Best regards,
Ben

in Do I need to remove bounced, complaints and unsubscribed emails? Comment by Ben June 2015
Hi,

Use the 'Forgot password' function in the login page to reset your password. If you don't receive the password reset email, please see → http://sendy.co/troubles…

in Unable to reset password Comment by Ben June 2015
Hi,

That's very strange, I've never heard of this. Did this happen for only 1 email or all emails?

Best regards,
Ben

in Unsubscribe confimration page issue Comment by Ben June 2015
Hi,

The CSV you imported has only 1 column, it needs to have 2 columns as shown in the 'CSV example format':

I've edited your CSV to be 2 columns and imported it successfully.
…

in Imported CSV file and it has been checking for hours Comment by Ben June 2015
Hi,

You can export a CSV of emails who did not open your email in your campaign (see eg. screenshot below):

Thanks.

Best regards,
Ben

in How to export unopens? Comment by Ben June 2015
Hi,
(Quote)
You need to download from their individual lists. Anyway, there is no need to download unsubscribes, bounces, marked as spam etc. Just leave them inside the lists, future emails will never be sent to these email addresses a…

in How to download all unsubscribes/bounces at once? Comment by Ben June 2015
Hi,

You can close your browser and shut down the computer after sending. Sending is done on the server in the background.

Best regards,
Ben

in Leave browser open while sending? Comment by Ben June 2015
Hi,

The only way is to send the campaign to a list with yourself inside to test custom fields.

Thanks.

Best regards,
Ben

in How to send a test email with Sendy that includes custom fields? Comment by Ben June 2015
Hi,

When you attempted to login, were you redirected back to the login page and there were no errors shown on the page? If so, please see →
in Cannot access Sendy after installation Comment by Ben June 2015
Hi,

Create the custom field in your list first, let's call it EntranceCode.

To feed in the value for in Adding custom field to every subscriber Comment by Ben June 2015


    
                
            
                Hi,

Disable extensions in your browser and try again. This is usually caused by one of your browser extensions.

Best regards,

Ben
            
            
                in                     Large amount of CSS added by editor
                Comment by Ben
                June 2015
            
        
    
    
                
            
                Hi,


(Quote)


Sendy would just ignore the custom field values you passed into it, even though the custom fields themselves aren't created in the list. There won't be any problems.

Hope this helps.

Best regards,

Ben<…            
            
                in                     Passing Additional Fields NOT in List
                Comment by Ben
                May 2015
            
        
    
    
                
            
                Hi,

Please see → https://sendy.co/troubleshooting#ubuntu-campaign-sent-to-0-recipients-and-or-autoresponders-…            

            
                in                     Campaign sent to 0 recipients
                Comment by Ben
                May 2015
            
        
    
    
                
            
                You can proceed to send your newsletter. The favicon fetching service is down hence it's returning a 402 blinking gif, if you update to the latest 2.x version the icon will be your website's favicon fetched via Google's favicon service.
            
            
                in                     Red 402 icon blinking next to my brand name
                Comment by Ben
                May 2015
            
        
    
    
                
            
                @bigjimmy Sending speed depends on a number of factors. Please see → http://sendy.co/troubleshooting#sendi…            

            
                in                     What hosting server do you use with Sendy?
                Comment by Ben
                May 2015
            
        
    
    
                
            
                Hi,

Press 'Ctrl' (if you're on a PC) or 'Cmd' (if you're on a Mac) then at the same time click on the list you want to deselect.

This is the same for selecting multiple lists.

Hope this helps.

Best regards,

B…            
            
                in                     How to deselect an email list from a campaign?
                Comment by Ben
                May 2015
            
        
    
    
                
            
                Hi,

Login to your MySQL database via SSH using a desktop software like Sequel Pro (Mac) or HeidiSQL (PC).

There are exporting options in these software.

That's the easiest way to export your database.

Thanks.

…            
            
                in                     How to export Sendy database from Amazon EC2
                Comment by Ben
                May 2015
            
        
    
    
                
            
                Hi,

Someone must have helped you setup Amazon EC2 as it involves LAMP stack installation using command line, you may want to contact that person for help on exporting your MySQL database?

Thanks.

Best regards,

Ben
            

                in                     How to export Sendy database from Amazon EC2
                Comment by Ben
                May 2015
            
        
    
    
                
            
                Hi,

Send a campaign (not the test send email function) to a list with only your email inside to test everything.

Thanks.

Best regards,

Ben
            
            
                in                     Is there a way to check if bounces / unsubscribe are working?
                Comment by Ben
                May 2015
            
        
    
    
                
            
                Hi,

Ensure that you have requested Amazon to raise your 'SES Sending Limits' to get out of 'Sandbox mode' ? http://aws.amazon.com/ses/extendedaccessrequest<…            
            
                in                     Send email status success, but email not received
                Comment by Ben
                May 2015
            
        
    
    
                
            
                Hi,

The .htaccess is inside the zip you've downloaded. If you are on a Mac, any files with a 'period' prepended are hidden. Here's how to show hidden files on a Mac ? 
                in                     Missing .htaccess
                Comment by Ben
                May 2015
            
        
    
    
                
            
                Yes, add [Name,fallback=] anywhere in your email's HTML and it will be converted into the recipient's name when your recipient receives their email.
            
            
                in                     Can I get a name into a linked url?
                Comment by Ben
                May 2015
            
        
    
    
                
            
                Hi,

Update to the latest version of Sendy and you'll be able to do that.



Thanks.

Best regards,

Ben
            
            
                in                     Pass field data to subscribed success page
                Comment by Ben
                May 2015
            
        
    
    
                
            
                Hi,

Yes that's possible.

Your URL in your HTML code should look like this:

http://www.mysite.com/magic?email=[Email]

Then in your 'magic' script,…            
            
                in                     Create URL with paramaters to subscribe to a new list
                Comment by Ben
                May 2015
            
        
    
    
                
            
                Hi,

Yes, you can click 'Unsubscribe' the subscriber so they won't receive your emails (screenshot below).



Best regards,

Ben
            
            
                in                     Can subscribers be toggled active and inactive?
                Comment by Ben
                May 2015
            
        
    
    
                
            
                Hi,

Change your APP_PATH in /includes/config.php to the HTTPS version of your Sendy URL 'https://www.isuperm…            

            
                in                     How to enable SSL after installing Sendy?
                Comment by Ben
                May 2015
            
        
    
    
                
            
                Hi,


(Quote)


I suggest recreating your Autoresponder emails to get a fresh report.

Thanks.

Best regards,

Ben
            
            
                in                     Reset statistics
                Comment by Ben
                May 2015
            
        
    
    
                
            
                Hi,

These signups are probably done by bots. Consider using CAPTCHA for your signup forms so you don't get spam signups.

Thanks.

Best regards,

Ben
            
            
                in                     Opt-in with invalid email addresses
                Comment by Ben
                May 2015
            
        
    
    
                
            
                Hi,

The 'subscribe' API returns a plain text response. As written in the API page, here are all the responses:



I suggest downloading the example scripts to explore usage:


            

                in                     Getting the API response after doing a subscribe
                Comment by Ben
                May 2015
            
        
    
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