Ben

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Hi,

Please see → https://sendy.co/troubleshooting#ubuntu-campaign-sent-to-0-recipients-and-or-autoresponders-…

in Campaign sent to 0 recipients Comment by Ben May 2015
You can proceed to send your newsletter. The favicon fetching service is down hence it's returning a 402 blinking gif, if you update to the latest 2.x version the icon will be your website's favicon fetched via Google's favicon service.

in Red 402 icon blinking next to my brand name Comment by Ben May 2015
@bigjimmy Sending speed depends on a number of factors. Please see → http://sendy.co/troubleshooting#sendi…

in What hosting server do you use with Sendy? Comment by Ben May 2015
Hi,

Press 'Ctrl' (if you're on a PC) or 'Cmd' (if you're on a Mac) then at the same time click on the list you want to deselect.

This is the same for selecting multiple lists.

Hope this helps.

Best regards,
B…

in How to deselect an email list from a campaign? Comment by Ben May 2015
Hi,

Login to your MySQL database via SSH using a desktop software like Sequel Pro (Mac) or HeidiSQL (PC).

There are exporting options in these software.

That's the easiest way to export your database.

Thanks.
…

in How to export Sendy database from Amazon EC2 Comment by Ben May 2015
Hi,

Someone must have helped you setup Amazon EC2 as it involves LAMP stack installation using command line, you may want to contact that person for help on exporting your MySQL database?

Thanks.

Best regards,
Ben
in How to export Sendy database from Amazon EC2 Comment by Ben May 2015
Hi,

Send a campaign (not the test send email function) to a list with only your email inside to test everything.

Thanks.

Best regards,
Ben

in Is there a way to check if bounces / unsubscribe are working? Comment by Ben May 2015
Hi,
1. Ensure that you have requested Amazon to raise your 'SES Sending Limits' to get out of 'Sandbox mode' ? http://aws.amazon.com/ses/extendedaccessrequest<…
in Send email status success, but email not received Comment by Ben May 2015
Hi,

The .htaccess is inside the zip you've downloaded. If you are on a Mac, any files with a 'period' prepended are hidden. Here's how to show hidden files on a Mac ? in Missing .htaccess Comment by Ben May 2015
Yes, add [Name,fallback=] anywhere in your email's HTML and it will be converted into the recipient's name when your recipient receives their email.

in Can I get a name into a linked url? Comment by Ben May 2015
Hi,

Update to the latest version of Sendy and you'll be able to do that.

Thanks.

Best regards,
Ben

in Pass field data to subscribed success page Comment by Ben May 2015
Hi,

Yes that's possible.

Your URL in your HTML code should look like this:

http://www.mysite.com/magic?email=[Email]

Then in your 'magic' script,…

in Create URL with paramaters to subscribe to a new list Comment by Ben May 2015
Hi,

Yes, you can click 'Unsubscribe' the subscriber so they won't receive your emails (screenshot below).

Best regards,
Ben

in Can subscribers be toggled active and inactive? Comment by Ben May 2015
Hi,

Change your APP_PATH in /includes/config.php to the HTTPS version of your Sendy URL 'https://www.isuperm…

in How to enable SSL after installing Sendy? Comment by Ben May 2015
Hi,
(Quote)
I suggest recreating your Autoresponder emails to get a fresh report.

Thanks.

Best regards,
Ben

in Reset statistics Comment by Ben May 2015
Hi,

These signups are probably done by bots. Consider using CAPTCHA for your signup forms so you don't get spam signups.

Thanks.

Best regards,
Ben

in Opt-in with invalid email addresses Comment by Ben May 2015
Hi,

The 'subscribe' API returns a plain text response. As written in the API page, here are all the responses:

I suggest downloading the example scripts to explore usage:

in Getting the API response after doing a subscribe Comment by Ben May 2015
Hi,

I logged in to your Sendy account and see that your your 'Amazon SES quota' are displayed as all zeros in the left sidebar:

Please contact your hosting support to run the follo…

in Confirmation email not being sent Comment by Ben May 2015
Hi,

Please send me the following details so I can see what's missing:
- Sendy installation URL, email and password
- AWS login credentials
Thanks.

Best regards,
Ben
in Confirmation email not being sent Comment by Ben May 2015
Hi,

Ensure that you have requested Amazon to raise your 'SES Sending Limits' to get out of 'Sandbox mode' ? http://aws.amazon.com/ses/extendedaccessrequest
…

in Confirmation email not being sent Comment by Ben April 2015
Hi,

You must subscribe via Sendy's subscribe form or the API in order for double optin to send you a confirmation email. If you added your email via Sendy, it won't trigger double opt-in.

Thanks.

Best regards,
Ben
in Confirmation email not being sent Comment by Ben April 2015
Hi,

The message for unsubscribe-success.php is when you're "test sending" your newsletter. So the message is to inform you that your unsubscribe tag is working.

…

in Changing phrase in unsubscribe-success.php Comment by Ben May 2015
Hi,

If you setup a cron job for CSV import, the script is import-csv.php (line 111).

Otherwise it's
in Being able to set a separator for CSV import Comment by Ben May 2015


    
                
            
                Hi,

Make sure to wrap your URL in a href HTML tag, for example:

<a href="http://www.google.com" …            

            
                in                     Clicktracking isn't working
                Comment by Ben
                May 2015
            
        

    

    
                
            
                Hi,

Make sure that your /uploads/ folder in Sendy's directory is chmod to 0777. See Step 2 of the Ge…            
            
                in                     Cannot upload images via editor after update to 2.0.3
                Comment by Ben
                May 2015
            
        
    
    
                
            
                
(Quote)


Yes when you subscribe the user to the 'ES' list via the API, his status will be changed from 'Unsubscribed' to 'Subscribed'.

Best regards,

Ben
            
            
                in                     Moving subscribers between lists
                Comment by Ben
                April 2015
            
        
    
    
                
            
                The cron job commands are wrong. Your developer didn't use the cron job command provided by Sendy for some reason.

It should be:

*/5 * * * * php /var/www/html/sendy/sch…            

            
                in                     Autoresponder and thank you emails not sending - what am I doing wrong?
                Comment by Ben
                April 2015
            
        

    

    
                
            
                Hi,

If your Autoresponder is not sending emails, please make sure the cron job setup for autoresponder.php is set to run every minute (not more).

What is your fu…            
            
                in                     Autoresponder and thank you emails not sending - what am I doing wrong?
                Comment by Ben
                April 2015
            
        
    
    
                
            
                Hi,

You mentioned that 'Thank you emails' aren't sending as well, so that means it may not be your cron job for 'Autoresponders' aren't working.

Ensure that you have requested Amazon to raise your 'SES Sending Limits' to get …            
            
                in                     Autoresponder and thank you emails not sending - what am I doing wrong?
                Comment by Ben
                April 2015
            
        
    
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