Ben
Ben
Comments
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Hi,
I logged in to your Sendy account and see that your your 'Amazon SES quota' are displayed as all zeros in the left sidebar:
Please contact your hosting support to run the follo…
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Hi,
Please send me the following details so I can see what's missing:
- Sendy installation URL, email and password
- AWS login credentials
Thanks.
Best regards,
Ben -
Hi,
Ensure that you have requested Amazon to raise your 'SES Sending Limits' to get out of 'Sandbox mode' ? http://aws.amazon.com/ses/extendedaccessrequest
… -
Hi,
You must subscribe via Sendy's subscribe form or the API in order for double optin to send you a confirmation email. If you added your email via Sendy, it won't trigger double opt-in.
Thanks.
Best regards,
BenHi,
The message for
unsubscribe-success.phpis when you're "test sending" your newsletter. So the message is to inform you that your unsubscribe tag is working.…
Hi,
If you setup a cron job for CSV import, the script is
import-csv.php(line 111).Otherwise it's
Hi,
Make sure to wrap your URL in a
hrefHTML tag, for example:<a href="http://www.google.com" …Hi,
Make sure that your
/uploads/folder in Sendy's directory is chmod to0777. See Step 2 of the Ge…(Quote)Yes when you subscribe the user to the 'ES' list via the API, his status will be changed from 'Unsubscribed' to 'Subscribed'.
Best regards,
BenThe cron job commands are wrong. Your developer didn't use the cron job command provided by Sendy for some reason.
It should be:
*/5 * * * * php /var/www/html/sendy/sch…Hi,
If your Autoresponder is not sending emails, please make sure the cron job setup for
autoresponder.phpis set to run every minute (not more).What is your fu…
Hi,
You mentioned that 'Thank you emails' aren't sending as well, so that means it may not be your cron job for 'Autoresponders' aren't working.
- Ensure that you have requested Amazon to raise your 'SES Sending Limits' to get …
Here's a couple I know of:
EDMdesigner → http://edmdesigner.com/
Toddle → http://www.toddle.com/
Mail Designer Pro 2 …
@DrJohnZoidberg That sounds like a good idea.
Hi,
First of all, never run the cron job command in the terminal. This will give Sendy a false positive that the cron job is working properly even if it is not.
If the import is not moving and stuck at 0%, your cron job is not set…
Hi,
If you're hosting Sendy on Amazon EC2, Amazon EC2 servers should already be in sync with NTP. However, you can try running the following command to sync your server clock with NTP just to be sure:
Hi,
You should never manually visit import-csv.php. It gives Sendy a false positive, your cron job may not be working but when you visit import-csv.php it makes Sendy think that the cron job executed the import-csv.php script. From then o…
Hi,
There are many subscribers that exists inside both lists. In which case the 'sent number' is counted as 1, not 2. Hence the resulting 'total sent' number is lower.
Hope this helps.
Best regards,
BenHi,
(Quote)Your cron job probably aren't setup on your new server.
- Visit http://your_sendy_installation_url/reset-cron.php to reset cron job s…
Hi,
Sendy sends 'multi-part' email, that means your email contains plain text and HTML versions. If the recipient's email client doesn't support HTML emails (pretty rare), it'll display the plain text version. If you don't populate the pl…
Hi,
Please see this article to learn about sending speed ? http://sendy.co/troubleshooting#sending-speed
Also, if you use an 'internal cron job' instead of…
Hi,
Do you mean you're changing the name of a subscriber from the modal window when you click a subscriber's name or email? Once you changed the name, hit 'Enter' on your keyboard to save.
Hope this helps.
Best regards,
Hi,
First of all, please see ? https://sendy.co/forum/discussion/1344/encrypt-subscriber-emails-in-unsubscribe-url/p1
…Hi,
(Quote)Can you clarify what do you mean by "plain text". Can you paste a sample and working unsubscribe link in your next reply.
Unsubscribe links are encrypted and decrypted, no one can just change the URL to unsubscribe …
Hi,
(Quote)Yes you can just use EC2's IP address as your Sendy URL to access your Sendy installation. Though I'd recommend mapping a CNAME, eg. sendy.yourdomain.com to EC2's IP address so that you can access Sendy via in Send from Amazon EC2 without domain? Comment by Ben March 2015
This is a very peculiar issue. Do you have any caching software installed on your server? Did you paste the newly created IAM credentials into your Sendy settings?
Hi,
I suggest recreating your IAM credentials again, see Step 5 of Get Started Guide http://sendy.co/get-started
Best regards,
BenHi,
Please check with your host if they restrict sending of emails via third party SMTP. Some hosts restricts sending emails via third party SMTP.
Best regards,
Ben