Ben

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Hi,

The login cookie expires 1 year after your sign in. However if you quit your browser, either explicitly, or computer shutdown or restart, the cookie will be invalidated. Or, if you click the 'Log out' button of course.

If you'…

in Session timeout Comment by Ben February 2021
As long as you don't get a 404 error at the login page, there's no need to worry about mod_rewrite.

in Black screen Comment by Ben February 2021
Hi,

You need to install gettext extension on your server:

Screenshot:

in Black screen Comment by Ben February 2021
They can be translated in the .po file:

Best regards,
Ben

in Subscribe form translation Comment by Ben February 2021
Hi, thank YOU for using Sendy.

I see you've managed to translate it.

in Subscribe form translation Comment by Ben February 2021
Hi,

Please see https://sendy.co/translation on translating Sendy. Sendy's subscribe form can be translated as well.

Thanks.

Best regards,
Ben

in Subscribe form translation Comment by Ben February 2021
Hi,
(Quote)
They can't, unless Brand A owns the email account for info@brandb.com. Before being able to use an email address as 'From email' to send emails, they need to click the verification link in the email sent to info@brandb.com.…

in Can one brand send emails using email address of another brand? Comment by Ben February 2021
@jan Sending speed depends on the type of server you use, VPS would have more performance compared to shared hosting. I suggest reading this guide to sending speed → in What hosting server do you use with Sendy? Comment by Ben February 2021
@artrain You'd need to request Amazon to raise your daily sending limits to a number you need by filling up this form →
in What hosting server do you use with Sendy? Comment by Ben February 2021
Hi,

As you use Sendy, cron job setup instructions will appear when it is relevant or needed. Here's the list of them:
1. When you are at the ‘Define recipients’ page and you will see the cron job setup instructions note in a …
in What are the cron jobs to create? Comment by Ben February 2021
Hi,

You can request Amazon to raise your 'SES Sending Limits' to a number you need by filling up this form → http://aws.amazon.com/ses/extendedaccessrequest
…

in How to get a higher sending limit? Comment by Ben February 2021
Hi,
(Quote)
Visit your 'Amazon SES Reputation Dashboard' to see if your account status is 'Healthy':

in How to signup for an AWS account and use it with Sendy? Comment by Ben February 2021
Hi,
(Quote)
Your server clock is not synced with NTP.

Run the following command to sync your server's clock with NTP:
```
sudo /usr/sbin/ntpdate 0.north-america.pool.…            
```
in Amazon SES Status - SignatureDoesNotMatch Comment by Ben February 2021
Hi,

Please ensure you’re using the [unsubscribe] tag correctly in your HTML code.

Correct usage:

in Correct usage of [unsubscribe] tag? Comment by Ben February 2021


    
                
            
                Hi,

As part of email marketing's best practice, Sendy includes a List-unsubscribe header in each email sent. This 
            

                in                     Outlook and Hotmail emails automatically unsubscribing?
                Comment by Ben
                February 2021
            

        

    

    
                
            
                Please see → https://sendy.co/troubleshooting#unlicensed-domain-error

If you're installing Sendy on another domain, please ensure you change your licens…            
            
                in                     Invalid license
                Comment by Ben
                February 2021
            
        
    
    
                
            
                Hi,

The subscriber list is sorted by their ‘Last activity’ though, not sorted by ‘Email’.

A subscriber's 'Last activity' is updated when the user:

opened a campaign or autoresponder
clicked a link in a campai…            
            
                in                     Add 'joined' to subscriber table and sort list by join date
                Comment by Ben
                February 2021
            
        
    
    
                
            
                Hi,

In the exported CSV, you can see the ’Name’, ‘Email’ and even how many times each of them clicked, please see below:



Thanks.

Best regards,

Ben
            
            
                in                     Link Activity not showing the names and email ID
                Comment by Ben
                February 2021
            
        
    
    
                
            
                Hi,


(Quote)


That's incorrect.

Only email addresses that 'Bounced', not 'Unsubscribed'.

Email addresses that 'Bounced' will be flagged in all 'Lists' and 'Brands'. Why does it apply to ALL 'Brands'? Because when an email…            
            
                in                     Unsubs in new brand
                Comment by Ben
                January 2021
            
        
    
    
                
            
                Hi,

Did you ‘Enable’ the custom domain? It needs to be enabled otherwise it won’t be used by the brand and it will also not be counted as ‘Used’.

Example screenshot

            

                in                     New brand is not using the custom domain
                Comment by Ben
                January 2021
            
        
    
    
                
            
                Hi,

Yes you can create a Drip campaign Autoresponder for your list. Your email can be set to send X mins, hours, days after sign up.

To create Autoresponders in Sendy:

Go to 'View all lists' on the left sidebar
<…            
            
                in                     Setting a delay before sending welcome email?
                Comment by Ben
                January 2021
            
        
    
    
                
            
                Hi,


(Quote)


These 90 'marked as spam' reports are recipients on ISPs that have a standard feedback loop. And they take a sample of emails sent over period of time to compute your complaint percentage to see if it is over their threshol…            
            
                in                     Marked as spam problem
                Comment by Ben
                January 2021
            
        
    
    
                
            
                Hi,

Test by sending a campaign to Amazon Mailbox Simulator email addresses to test if bounces and complaints (marked as spam) handli…            
            
                in                     Marked as spam problem
                Comment by Ben
                January 2021
            
        
    
    
                
            
                Hi,

It's not something to do with Sendy but Gmail.

When a user opens your email, a 1x1 pixel invisible image hosted on your Sendy installation is downloaded, which then translates to an 'open' (this is the same for any email marke…            
            
                in                     Opens tracking in Gmail
                Comment by Ben
                January 2021
            
        
    
    
                
            
                Hi,

I appended &display_errors to the end of your Sendy installation URL to force errors to show (
                in                     Installation Page Missing "Install Button"
                Comment by Ben
                January 2021
            
        
    
    
                
            
                Hi Steve,

Whenever someone purchases Sendy, they will be added to our double opt-in list. The email you received asking you sign up to our newsletter is a double opt-in confirmation email that can be setup in the list settings.


            

                in                     Email store purchasers a 2nd email to subscribe?
                Comment by Ben
                January 2021
            
        
    
    
                
            
                Hi,

It’s highly recommended not to set the cron job to run every 1 minute for scheduled.php, users who do that faces issues where emails are sent multip…            
            
                in                     Cron for sending emails set to every minute?
                Comment by Ben
                January 2021
            
        
    
    
                
            
                Hi,


(Quote)


When a user is flagged as Unsubscribed, it is because the user clicked the unsubscribe link in the email they receive, or you unsubscribe them via the 
            

                in                     Help with unsubscribes, including automated ones
                Comment by Ben
                January 2021
            
        
    
    
                
            
                Hi,

The 'Unopens' export option is only available in the very last campaign that was sent instead of in all campaigns in order not to skew the exported results. I suggest exporting unopens if you need to before sending the next campaign.<…            
            
                in                     Export recipients who did not open your email
                Comment by Ben
                January 2021
            
        
    
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