Comments

• Hi,

  (Quote)

  This is to do with mod_security false triggering. Please see →

  in 403 error when going into templates section Comment by Ben September 2018

• Hi,

  You’d use 'before'.

  Thanks.

  Best regards,
  Ben

  in Creating subscribers for inactive list Comment by Ben September 2018

• Hi,

  You can already use custom fields in campaigns or autoresponders.

  For example if the list you're going to send your campaign or autoresponder to have a custom field called

  in Pass a variable to Autoresponder campaign Comment by Ben September 2018

• Hi,

  Roll over the campaign item and you'll see the schedule dates.

  

  Thanks.

  Best regards,
  Ben

  in How to see dates of scheduled campaigns Comment by Ben September 2018

• Hi,

  Sendy provides you with a subscribe form HTML code you can possibly embed on your Facebook page.

  1. Go to 'View all lists' on the left sidebar
  2. Select your desired list
  3. Click 'Subscribe form' at the top righ…

  in Sendy subscription Tab in Facebook? Comment by Ben September 2018

• Hi,

  Pass "true" to boolean parameter:

  Screenshot:
  

  in Subscribe API call returning HTML page Comment by Ben September 2018

• Hi,

  There are a couple of ways to do this:

  1. Use Sendy's 'Subscribe' API (https://sendy.co/api) to 'unsubscribe' a user from one list and 'subscribe' the user to another list p…

  in Change the list of a subscriber Comment by Ben September 2018

• Hi,

  Pass 'true' to 'gdpr' parameter when calling Sendy's subscribe API:

  Screenshot:
  

  This will tag the subscriber with 'GDPR'.

  Thanks.

  Best regards,
  …

  in GDPR check in AJAX form submit Comment by Ben September 2018

• Hi,

  Force refresh the page and you'll see the icon buttons, please see → https://sendy.co/troubleshooting#icons-showing-up-as-squares-or-n…

  in Can't delete custom fields or lists Comment by Ben September 2018

• Hi,

  You're probably using a Mac or Linux OS where files with a 'dot' appended in the file name is hidden (like the .htaccess file). You need to show hidden files on your Mac in order to see the .htaccess file. See in No .htaccess file in download Comment by Ben August 2018

• Hi,

  Please check the troubleshooting guide again ? https://sendy.co/troubleshooting#login-page-reloads-without-error-message

  Al…

  in Redirected back to login page after logging in Comment by Ben August 2018

• Hi,

  Update (March 26, 2019): In version 4 and up, you can now set "Custom domains" for each brand so that your subscription form URL uses the custom domain you've set:

  in Custom URL for subscription forms Comment by Ben September 2018

• Hi,

  Remember to change your cron job for scheduled.php to the new and correct path.

  Here're the full steps when migrating Sendy to another server → in Old URL being used after migrating Comment by Ben August 2018

• Hi,

  I checked your phpinfo and see that it likely have something to do with your server's session.save_path:

  Screenshot:
  in Login page reloads when logging in Comment by Ben August 2018

• Hi,

  Yes you'll get an Already subscribed message, however any custom fields that you passed into the subscr…

  in Updating a subscriber via API? Comment by Ben August 2018

• Hi,

  When an email address is 'Bounced', the email does not exist (anymore) and is invalid, so it will globally suppressed. You can’t re-add an email address that was marked as ‘Bounced’ in the list or any other list/brand. Unless you dele…

  in Adding a previous bounced email back shows email is invalid Comment by Ben August 2018

• Yes you’d need to remove the bounced email, then re-add.

  in Changing the email address of a bounced subscriber Comment by Ben August 2018

• Hi,

  Yes there should be a campaign_report_rows column in the apps table.

  Your MySQL database…

  in Database not updated when updating Comment by Ben August 2018

• Hi Ian,

  There are no known issues with Autoresponders.

  Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more).

  …

  in An autoresponder email isn't being sent out Comment by Ben August 2018

• Hi,

  I visited your Sendy installation URL and it's asking you to use a new database for Sendy instead.

  Create a new database, then import your old database .sql into it. Then set Sendy's in Moving from shared hosting to VPS - can't access Sendy Comment by Ben August 2018

• Hi,

  If you want to use separate Amazon SES accounts for each 'Brand’, you can use Amazon SES 'SMTP' credentials for each brand instea…

  in Multiple SES Accounts with same Sendy installation Comment by Ben August 2018

• Hi,

  For users who replied to you, add them to a new list. Then when you send another campaign, you can ‘Exclude’ that list from the campaign.

  Thanks.

  Best regards,
  Ben

  in Exclude emails who responded Comment by Ben August 2018

• Hi,

  If your cron job is working, it will remove the cron job setup instructions, then you will be able to schedule emails.

  If the cron job instructions does not go away, then your cron job is not working, then you will not be able…

  in Cron setup is not detected Comment by Ben August 2018

• Hi,

  (Quote)

  Yes you're correct. If they are several years old, I don't think the recipients will re-open these emails (which will result in broken images).

  Thanks.

  Best regards,
  Ben

  in Cleaning out the Uploads directory? Comment by Ben August 2018
• (Quote)

  If the ‘http’ version still works, it won’t affect your current setup. Otherwise reconnect Sendy.

  Best regards,
  Ben

  in Moving domain to HTTPS Comment by Ben August 2018

• Hi,

  You can edit the list settings and set a ‘Thank you email’ instead. 'Thank you email' sends instantly.

  To access list settings:

  1. Go to 'View all lists' on the left sidebar
  2. Click the pencil icon on the list…

  in Welcome email after signup without using Autoresponder? Comment by Ben August 2018

• Glad to hear you've figured out the issue. Tips for checking the firewall is written in the troubleshooting guide:

  Screenshot:
  
  in Bounce and complaints via Amazon SES not working Comment by Ben July 2018

• Hi,

  1. Visit Amazon SNS console > Subscriptions page
  2. See if your ‘Subscription ARN' says 'pending confirmation'
  in Bounce and complaints via Amazon SES not working Comment by Ben July 2018

• Hi,

  1. Delete all 700 email addresses from the list (after exporting them)
  2. Then use this script to import your CSV → in Re-send confirmation email? Comment by Ben July 2018
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