Ben

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Hi,
(Quote)
If sending stops while sending, please see → https://sendy.co/troubleshooting#sending-stopped-in-the-middle-of-sending
in Links in newsletter pointing to old Sendy install after migration Comment by Ben May 2017
Hi Andy,

I'm glad it's working out for you now. And thanks for writing to let me know you're liking Sendy, it made my day.
…

in Is there a way to make a nice looking form? Comment by Ben May 2017
Hi,
1. Please update to the latest version of Sendy → http://sendy.co/get-updated
2. Please check with your host if they restrict sending of emails via third party SMTP. Som…
in Non-AWS SMTP server configuration Comment by Ben May 2017
Hi,

Please see → https://sendy.co/troubleshooting#csv-import-stuck-at-0-percent

Thanks.

Best regards,
Ben

in CSV import hanging Comment by Ben May 2017
Hi,

You can certainly build your own custom subscription form with Sendy’s API (https://sendy.co/api) add a ‘CAPTCHA' to alleviate this.

Thanks.

Best regards,
Ben
in Stop robots from subscribing Comment by Ben May 2017
Hi,
1. Please update to the latest version of Sendy → http://sendy.co/get-updated
2. Here's a list of reasons why some records aren't imported → in Importing into a list Comment by Ben May 2017
Hi,

If you import a CSV into a list with the unsubscribe settings set as ‘Only this list’, it should import without regard to the unsubscribe status of the same email addresses in other lists. There are no known issues with this though. T…

in Question about unsubscribe settings 'Only this list' Comment by Ben May 2017
Hi,

It’s ‘Brand wide’.

Thanks.

Best regards,
Ben

in Suppression list Comment by Ben May 2017
Hi,

Please try the following:
1. Delete all tables in Sendy's MySQL database
2. Make sure you've granted full privileges to the MySQL database user for your MySQL database
3. Then try installing again
Th…
in Installation page reloads Comment by Ben April 2017
Hi,

Hopefully CKEditor will remove those "ipsum" texts one of these days.

Thanks YOU for using Sendy.

Best regard…

in Edit Image - Strange Text Comment by Ben May 2017
Hi,

Just ignore the text, they won’t show up in your email.

Thanks.

Best regards,
Ben

in Edit Image - Strange Text Comment by Ben April 2017
@digitalwheat Well done, looks great.

in Best HTML email creator to use with Sendy Comment by Ben May 2017
Hi,

Why this is so is that your form is submitting to a non HTTPS endpoint but the website on Weebly is using HTTPS.

If you install Sendy on 'HTTPS' instead of 'HTTP', then the "not secure" message will not show up. On the other h…

in This is a non-secure form message Comment by Ben April 2017
Hi,

When you create your 'drip campaign' email, you need to set how long after to send it after the user signs up:

Eg. screenshot:

Best regards,
Ben

in On adding new autoresponder email Comment by Ben April 2017
Hi,
(Quote)
When a new user subscribes to the list, the autoresponder will trigger the emails you’ve previously setup to be sent to them.

Thanks.

Best regards,
Ben

in On adding new autoresponder email Comment by Ben April 2017
Hi,
1. Please ensure that you have requested Amazon to raise your 'SES Sending Limits' to get out of 'Sandbox mode' ? http://aws.amazon.com/ses/extendedaccessreque…
in Welcome / opt-in emails not being sent Comment by Ben April 2017
Hi,

Sendy only logs you out when click the 'logout' button, or if you re-launch your browser.

If you have trouble staying logged in, please contact your hosting support to look into session timeout settings on your server.

in Decrease logout time Comment by Ben April 2017
Hi,

Unsubscribe links are encrypted for security, so that no one can alter the email address in the URL and wilfully unsubscribe other possible email addresses.

To find out what email address is behind the unsubscribe link, click …

in How to get email address behind encrypted unsubscribe link? Comment by Ben April 2017
Hi,
(Quote)
Web version as well as unsubscribe links and trackable links uses the application path Sendy is installed on.

What some users do is buy a new domain that's generic sounding and use it for Sendy. This way, links will…

in Webversion directory Comment by Ben April 2017
Hi,

Sendy does not automatically unsubscribe anyone randomly when you send out a campaign to your list(s). There is absolutely no reason and no code involved for Sendy to do that.

As part of email marketing's best practice, Sendy …

in Users automatically unsubscribed Comment by Ben April 2017
Hi,

Please see → https://sendy.co/troubleshooting#how-to-stop-a-csv-import

Thanks.

Best regards,
Ben

in How do I cancel a list import? Comment by Ben April 2017
Hi,
(Quote)
Please do not run the autoresponders.php script manually.

After you setup the 'per minute' cron job for in [Dreamhost] Autoresponder not working / steps included Comment by Ben April 2017


    
                
            
                Hi,

I suggest re-uploading Sendy to make sure all necessary files are uploaded:

Download a copy of Sendy from http://sendy.co/get-updated with your license key (use …            
            
                in                     404 error for one brand
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,

Please ensure you’ve followed the updating instructions correctly → https://sendy.co/get-updated

Thanks.

Best regards,

Ben
            
            
                in                     Login box disappeared
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,

When your clients login to their own 'Brand account', these information in the footer will not be shown. Only when you login as the 'Main admin user' will the above information be shown to you.

Thanks.

Best re…            
            
                in                     How to hide footer info from customers
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,

I highly suggest not executing the scheduled.php script manually in the browser otherwise you will have issues, it is not meant to be executed manually in the browser. The scheduled.php script is supposed to be executed by the cron jo…            
            
                in                     Question with cron job and scheduled.php script
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,

60% is already an extremely high open rate. The industry standard for open rates are between 20 to 30%. For example, see this benchmark report ? 
                in                     Does using a different email address with each send improve open rates?
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,

When you create or edit a campaign, you can set the 'Plain text version' alongside the HTML. The plain text version field is on the left side of the page.

Thanks.

Best regards,

Ben
            
            
                in                     Plain text version of email
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,

Please ensure that the ‘From email’ set in your Brand Settings is verified in your Amazon SES console.
If you attempted to verify any emails or domains in your Amazon SES console and the status is 'failed' or 'pending co…            
            
                in                     Thank you email not sent
                Comment by Ben
                April 2017
            
        
    
    
                
            
                Hi,

That's not the solution to the problem. This is the solution → http://stackoverflow.com/questions/31206…            

            
                in                     Body not loading only header after logged in
                Comment by Ben
                April 2017
            
        
    
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