Ben

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Hi,

If you setup your cron job for scheduled.php properly, it should run every 5 minutes. Every 5 minutes, the cron job will check if any campaigns need to be sent. So the 'Preparing' state will last up to 5 minutes (until the next cron j…

in Preparing to send for how long? Comment by Ben July 2015
Hi,

You can set a 'Reply to' email address when you create/edit a campaign (please see screenshot below):

Thanks.

Best regards,
Ben

in Reply to configuration Comment by Ben July 2015
Hi,

I visited http://zaale.com/ and wasn't seeing a blank page, guess you've sorted it out.

(For other users who might have this issue, please see this troubleshooting tip →
in Blank screen after installation Comment by Ben July 2015

Hi,

Sendy is as accurate as any other email marketing platforms like MailChimp, Aweber, Campaign Monitor etc.

Just like other email marketing applications, Sendy uses an invisible tracking image to track 'opens'.

If the re…

in How accurate is Sendy's report data? Comment by Ben July 2015

Hi,

Best regards,
Ben

in How do I schedule when my newsletter is to be sent? Comment by Ben July 2015

To stop a Drip Campaign for a subscriber, you'd need to 'unsubscribe' the subscriber.

So when the user fills up a form to signup to another list, also call Sendy's 'unsubscribe' API (https://…

in Stopping a Drip Campaign automatically Comment by Ben July 2015

Hi,

The HTML editor might take some time to load depending on your internet connection, did you try allowing it a few seconds to load? Can you try another browser?

If this persists, try re-installing Sendy:

Downloa…

in HTML editor disappeared Comment by Ben July 2015

Hi,
(Quote)
Try disabling all your browser extensions and create your campaign again. It's usually a rogue browser extension adding code into the editor.

Thanks.

Best regards,
Ben

in CSS and Script in email template getting me blocked! Comment by Ben July 2015

Hi,

I visited http://www.faadoodeals.com/sendy/login and it's not a blank page though.

Best regards,
Ben

in Getting error after transferring Sendy to new host Comment by Ben July 2015

Hi,

To convert the email address back to 'Active', first, visit the 'Suppression List Removal' page in your Amazon SES console to remove the em…

in Email marked as spam by a paying customer .. by accident Comment by Ben July 2015

Hi,
(Quote)
Amazon will retry sending the email to emails that 'soft bounced', after 3 tries it'll register it as a 'hard bounce'. Sendy will never re-send to emails that 'hard bounced' at a later date, if it does, Amazon will suspend …

in Retrying previously bounced senders Comment by Ben July 2015

Hi,

Each Sendy installation can only use 1 Amazon SES account. If you want to use 2 Amazon SES account you need to install 2 Sendy installations.

Best regards,
Ben

in Can I use one Sendy license for two different Amazon SES accounts? Comment by Ben July 2015

Hi,

Sync your server clock with NTP using the following SSH command for Linux:

sudo /usr/sbin/ntpdate 0.north-america.pool.ntp.org 1.north-america.pool.ntp.org 2.north-…
in Unable to get SES quota from Amazon Comment by Ben July 2015
You can print and save the campaign report as a PDF, then send the PDF report to your client. The campaign report page is formatted with a proper print CSS. Thanks. Best regards, Ben in client statistics Comment by Ben June 2015 @SpeakInConfidence This feature is already available from version 2.0 onwards. You can set a 'Title' in 2 ways, see below screenshots: in Separate the campaign 'title' and 'subject' Comment by Ben June 2015 Hi, In that case yes it's wise to pass your list through a test to weed out invalid emails before Amazon bans your SES account due to 'high bounce rate'. You can use one of the following online tools to do so: in How to clean my list to minimize bounces rates? Comment by Ben June 2015 Hi, It can by any format, eg. 24 June June 24 today tomorrow friday Hope this helps. Best regards, Ben in Subscriber date syntax Comment by Ben June 2015 _install.php is obfuscated just like functions.php. So I think the same thing is happening. You need to ask your host to stop your server from deleting _install.php and functions.php. in Failed to open stream: No such file or directory Comment by Ben June 2015 You'll need to contact your host on why your server keeps deleting the functions.php file you uploaded to /includes/ folder. Best regards, Ben in Failed to open stream: No such file or directory Comment by Ben June 2015 Hi, Is functions.php in the /includes/ folder? Best regards, Ben in Failed to open stream: No such file or directory Comment by Ben June 2015 (Quote) Thanks. I added it on to the list at https://sendy.co/forum/discussion/328/can-i-run-cron-jobs-from-an-external-service-/p1… in Autoresponder cron job - web host does not allow cron jobs every minute Comment by Ben June 2015 Hi, Autoresponders only work with 'per minute' cron jobs. That's because Autoresponders allow you to set delays up to the 'minute'. If your cron job runs every 15 minutes, it may miss sending some of the Autoresponders you setup. … in Autoresponder cron job - web host does not allow cron jobs every minute Comment by Ben June 2015 Hi, Please upload this file (http://d.pr/f/17AgO) to your server and run it and see if you get a '200 OK'. Thanks. Best regards, Ben in White listing domains for 'Outgoing connections blocked' error Comment by Ben June 2015 Hi, You can find IP address of a domain at → https://www.site24x7.com/find-ip-address-of-web-site.html Thanks. Best regards, Ben<… in White listing domains for 'Outgoing connections blocked' error Comment by Ben June 2015 Hi, (Quote) Thanks for your feedback, it made my day. I'm glad to hear you like Sendy better. Best regards, Ben<… in Do I need to remove bounces from my lists? Comment by Ben June 2015 Hi, You'd need to duplicate the campaign to get a draft backup, then delete the sending campaign. Then reboot your server so the sending will stop as the sending is done in the background on the server. Thanks. Best regard… in Stopping Sendy from sending Comment by Ben June 2015 Hi, I haven't tried this before but I googled "simple password protect a page .htaccess" and found http://www.elated.com/articles/passwo… in Lock down admin login? Comment by Ben June 2015 Hi, Thanks for the log, here is the issue (just as I suspected): PHP Warning: curl_multi_exec() has been disabled for security reasons in /home/praylcom/public_html/log… in Sent in Sendy but not in SES Comment by Ben June 2015 Hi, That's very strange. Other Sendy users are not experiencing this. Can you check your server's error_log to find any clues to this? Best regards, Ben in Sent in Sendy but not in SES Comment by Ben June 2015 Hi, Ok, that means your Amazon SES account isn't suspended by Amazon. Please also see the following points: Check that you have verified your 'From email' or its domain in your Amazon SES console, see Step 6 of the Ge… in Sent in Sendy but not in SES Comment by Ben June 2015 More Comments

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