Ben

test

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Thanks for sharing.

Note to other users:

You can only do that if you have root access to your server and your server is probably a VPS or cloud server.

If your campaign is stuck in 'Preparing' mode and you…

in Advice for those with cron job woes (endless preparing) Comment by Ben July 2014
(Quote)
You can change your Amazon SES region in Sendy's main settings.

in How to change Amazon SES region in Sendy? Comment by Ben July 2014
Hi,

The correct personalization tag is [thispassword,fallback=].

The reason why it's empty on your email because the value 'thispassword' is not set for the subs…

in Personalization tags - one is working, other is not Comment by Ben July 2014
Hi Jeff,

Glad you figured out. Hope this helps others in future.

Thanks.

Best regards,
Ben

in Campaign not sending (not a cron job problem) Comment by Ben July 2014
Hi Jeff,

There shouldn't be any issues importing dumped data. Just make sure you make a .mysql backup of your entire database.

Thanks.

Best regards,
Ben

in Campaign not sending (not a cron job problem) Comment by Ben July 2014
Hi Jeff,

Can you check your PHP error_log to see if there's any related errors?

Thanks.

Best regards,
Ben

in Campaign not sending (not a cron job problem) Comment by Ben July 2014
Hi Jeff,

If nothing's changed this can't happen out of a sudden. Try performing a full upgrade to the latest version of Sendy:
1. Download the full build of Sendy from http…
in Campaign not sending (not a cron job problem) Comment by Ben July 2014
Hi Jeff,

Can you check if any of your verified emails or domains in your Amazon SES console are marked as 'Failure' instead of 'Verified'?

Also try clearing your queue table by visiting in Campaign not sending (not a cron job problem) Comment by Ben July 2014
Hi Jeff,

Try sending a test email in your Amazon SES console (not in Sendy) and see if you get any error message from Amazon.

Thanks.

Best regards,
Ben

in Campaign not sending (not a cron job problem) Comment by Ben July 2014
Hi,

I visited http://rwpbiz.com and it successfully redirected me to the installation page http://rwpbiz.com/_install.php. Is that …

in 404 when trying to install. Have tried everything I can find. Comment by Ben July 2014
Hi,

Restore Sendy's .htaccess file to the original. Then just add RewriteBase / after the line RewriteEngin…
in 404 when trying to install. Have tried everything I can find. Comment by Ben July 2014


    
                
            
                Hi,

Please see → http://sendy.co/troubleshooting#404-error

Sendy uses URLs without extensions, also known as 'Pretty URLs'. Instead of using URLs that ends lik…            
            
                in                     Won't append .PHP on my URL
                Comment by Ben
                July 2014
            
        
    
    
                
            
                
(Quote)


If they request for you to delete them, unsubscribe them instead.



Thanks.

Best regards,

Ben
            
            
                in                     Unsubscribe forever?
                Comment by Ben
                July 2014
            
        
    
    
                
            
                Hi,


(Quote)


If an email is marked as 'Unsubscribed' in Sendy, that email will not be imported again if you attempt to do so. If the email is not present in the list you're importing your CSV into because it was previously 'deleted', th…            
            
                in                     Unsubscribe forever?
                Comment by Ben
                July 2014
            
        
    
    
                
            
                Hi,

By default, when users unsubscribes, they will be unsubscribed from ALL lists. Unless you change that in list settings.

Thanks.

Best regards,

Ben
            
            
                in                     Unsubscribe forever?
                Comment by Ben
                July 2014
            
        
    
    
                
            
                Hi,

Please see → http://sendy.co/troubleshooting#404-error

Bluehost certainly has mod_rewrite enabled.

Thanks.

Best regards,

Ben
            
            
                in                     mod_rewrite is enabled, still getting 404 error
                Comment by Ben
                July 2014
            
        
    
    
                
            
                Hi,

'Sent Last 24 hrs' is from Amazon and takes a few hours to update to the actual number.

Thanks.

Best regards,

Ben
            
            
                in                     'Sent Last 24 hrs' number does not add up
                Comment by Ben
                July 2014
            
        
    
    
                
            
                Hi,

You can request Amazon for 'Extended Access' to increase your daily quota to a number you need ? http://aws.amazon.com/ses/extendedaccessrequest

Than…            
            
                in                     How to increase Amazon SES daily limit?
                Comment by Ben
                July 2014
            
        
    
    
                
            
                Please open your/includes/config.php file and remove any white space (eg. spaces, tabs etc etc) before the first line and after the last line of code.
            
            
                in                     I cannot save the campaign, it shows white screen
                Comment by Ben
                July 2014
            
        
    
    
                
            
                Hi,

Can you check your PHP error_log to see what is the error?

Best regards,

Ben
            
            
                in                     I cannot save the campaign, it shows white screen
                Comment by Ben
                July 2014
            
        
    
    
                
            
                Hi,

There's no options to do that in Sendy at this time, but you can do the following:

But you can login to your database via phpmyadmin.
Go to lists
            
                in                     Copy custom fields from one list to another
                Comment by Ben
                July 2014
            
        

    

    
                
            
                Hi,

You can create 'Brands' in Sendy, then send your client their login email and password. They'll login and will be able to see and manage only their lists and campaigns.

Thanks.

Best regards,

Ben
            
            
                in                     Emails not sending
                Comment by Ben
                July 2014
            
        
    
    
                
            
                Hi,

Please request for 'Production access' and try sending again? http://aws.amazon.com/ses/fullaccessrequest/

Thanks.

Best regards,

Ben
            
            
                in                     Emails not sending
                Comment by Ben
                July 2014
            
        
    
    
                
            
                Hi,

You can create a 'Drip Campaign' Autoresponder.

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Autoresponders' at the top right
Autoresponders
            

                in                     How do I set up an autoresponder?
                Comment by Ben
                July 2014
            
        
    
    
                
            
                Hi,

Can you try deleting and saving on another browser, I suspect one of your browser extensions is causing this issue.

Best regards,

Ben
            
            
                in                     One autoresponder sending 2 e-mails (and both are different)?
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

There's no such known issues though, this sounds really weird. Can you check if you've set a 'Thank you' email in your list settings?

Thanks.

Best regards,

Ben
            
            
                in                     One autoresponder sending 2 e-mails (and both are different)?
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

Delete the list, then create a new list. Then re-import your CSV into the new list.

Thanks.

Best regards,

Ben
            
            
                in                     Clear deleted list bulk
                Comment by Ben
                June 2014
            
        
    
    
                
            
                You're welcome! I've just added this to the troubleshooting page hopefully it'll help others in future having the same problem http://sendy.co/troubleshooting#blank-page
…            
            
                in                     Blank page - can't install
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

I found the issue, the problem was caused by empty line/space at the bottom of the last line of code in /includes/config.php:


            

                in                     Blank page - can't install
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Please send me your FTP credentials so I can take a look.
            
            
                in                     Blank page - can't install
                Comment by Ben
                June 2014
            
        
    
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