Ben

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Hi,

Sendy now uses UTF8 as the character set when any connection to the database is made.

If you come from an older version of Sendy, add this line to /includes/config.php -
in After upgrade, HTML Entities problems... Comment by Ben May 2013

    
                
            
                Hi Eddy,

Your compatibility checklist seems to indicate you have mysqli extension installed → http://www.limelight.ie/sandy/_compatibility.php?i=1

D…            
            
                in                     MySQLi requirement for scheduled script
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Eddy,

It sounds like the redirection from "www" to "non www" URLs is done in the vhost container on Apache in which only your host may be able to remove it for you. This should fix your issue so that you can login to Sendy just like ev…            
            
                in                     Login redirecting to different subdomain (www vs no www)
                Comment by Ben
                May 2013
            
        
    
    
                
            
                @exmachina If you've done what @jonj1234 suggested and you still see the "via amazonses" message, that is i…            
            
                in                     DKIM set up still getting Via amazonses
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Mark,


(Quote)


I understand what you mean. But there are caveats that comes with sending drip campaign emails based on last email sent. Eg. let's say you decide to add on a couple of emails after half a year, you want all subscribers…            
            
                in                     Send AR emails based on when the last email was sent
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Ed,

If you have millions of subscribers and need to send to all of them at the same time, I suggest telling Amazon your business use case (by requesting for exten…            

            
                in                     Big List - Scheduled according to quota
                Comment by Ben
                May 2013
            
        
    
    
                
            
                You can try including the style in your body tag like so → <body style="direction:rtl;">.
            
            
                in                     Failed to send arabic emails, email losing format
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Welcome Ed,

No Sendy does not send one batch in 24 hours, then another. You need to request Extended Access from Amazon and let them know your business use case in order to have your quota increased 
                in                     Big List - Scheduled according to quota
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Mark,

I had no plans and haven't thought about that. Right now, basing the Drip Campaign sequence on date of signup makes sense.

Eg.

User signs up
Receives first email
Receives subsequent emails u…            
            
                in                     Send AR emails based on when the last email was sent
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Eddy,

If your session path is set correctly and you still couldn't login in, could it be your email and password combination is wrong? Have you tried forget password to reset your password? *Note that your login email needs to be verif…            
            
                in                     Login redirecting to different subdomain (www vs no www)
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Ahmad,

I have no experience with Arabic texts and how it renders when mixed with English. I guessed you can't mix Arabic and English in one document otherwise it will not be RTL?

I did a search on Google with "arabic text mixed…            
            
                in                     Failed to send arabic emails, email losing format
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Britt,

When you say, "product X & Y", do you mean "brands" in Sendy? Or "lists"?

If you meant "brands", no you can't send the same campaign to lists in both brands hoping emails won't be sent to recipients that may exist in…            
            
                in                     Send to more than one list but from different campaigns
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Ahmad,

Set the $charset in /includes/config.php to 
                in                     Failed to send arabic emails, email losing format
                Comment by Ben
                May 2013
            

        

    

    
                
            
                Hi Britt,

You can't edit Sendy's subscription code to send to 2 list at the same time. The code above is not functional.

To do anything out of the ordinary, you'd need to use Sendy's API 
                in                     Add new subscriber to two lists at the same time
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi @casnoboy,


(Quote)


Sendy transfers your emails in bulk and in parallel to Amazon SES as fast as your SES send rate allows. Sendy does not send, then stop etc, it'l…            
            
                in                     Need to know about sending email loop
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi @charvan,

Thanks for writing this and wanting to help someone else in future.


(Quote)


The email address setup in Sendy versus the email you're sending from …            
            
                in                     Proper Order, Bounces and Complaints to Feedback Details
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Eddy,

I suspect there is a spelling mistake in your session.save_path value. 'limelight' seems to be misspelled as 'limeligh'. Is that correct?

Ben
            
            
                in                     Login redirecting to different subdomain (www vs no www)
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi @scalar,

Amazon meant that if you used -all instead of 
                in                     SPF Records
                Comment by Ben
                May 2013
            

        

    

    
                
            
                Hi Tom,

I had no idea you were using a firewall. Good to know that you nailed the issue.

Thanks.

Ben
            
            
                in                     SNS unreachable endpoint
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Tom,

I'm not exactly sure what is wrong though. There's no known issues with bounces and complaints handling. What I noticed is that you're using a modified version of PHP - PHP Version 5.3.3-7+squeeze15. Sendy's tested on regular PHP.…            
            
                in                     SNS unreachable endpoint
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi @kukee,


(Quote)


You can use Amazon Mailbox Simulator's email …            
            
                in                     Complaints not being registered
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Luke,

When you're at the import subscribers page, you'll see this blue informational box recommending you to setup a cron job to import your CSV if it's huge:


            

                in                     Import Limit and Dropped Data
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Eddy,

I checked your phpinfo and saw that your PHP's session.save_path is not set. As a result, Sendy is unable to write session data. That is why you are not able to…            
            
                in                     Login redirecting to different subdomain (www vs no www)
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Tom,

May I know what is your licensed domain so I can do some checks. You're not signed up to the forum with the email used to purchase Sendy.

Thanks.

Ben
            
            
                in                     SNS unreachable endpoint
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Tom,

When you add an SNS subscription, it should immediately be confirmed. Can you double check that your endpoint for bounces is correct? If complaints subscription works, there's no reason why the bounces subscription won't work.
…            
            
                in                     SNS unreachable endpoint
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi @kukee,

There are no bugs with bounces & complaints handling since Sendy was launched.

Check that you have completed all steps in Steps 7 & 8 in the 
            

                in                     Complaints not being registered
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Thanks Dmitrii. I'll probably use mysqli_real_escape_string instead of mysql_real_escape_string if I decide …            
            
                in                     Quotes in custom fields
                Comment by Ben
                May 2013
            
        
    
    
                
            
                
(Quote)


That wouldn't be possible as I don't want to tamper with people's code.

Thanks.

Ben
            
            
                in                     WYSIWYG editor stripping off tags
                Comment by Ben
                May 2013
            
        
    
    
                
            
                @tomc You can change your licensed domain at https://sendy.co/#forms

Thanks.

Ben
            
            
                in                     Does change of domain affect install
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Tom,


(Quote)


Yes it'll be the same.

Thanks.

Ben
            
            
                in                     Does change of domain affect install
                Comment by Ben
                May 2013
            
        
    
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