Ben

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Hi Ahmad,

Set the $charset in /includes/config.php to in Failed to send arabic emails, email losing format Comment by Ben May 2013

    
                
            
                Hi Britt,

You can't edit Sendy's subscription code to send to 2 list at the same time. The code above is not functional.

To do anything out of the ordinary, you'd need to use Sendy's API 
                in                     Add new subscriber to two lists at the same time
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi @casnoboy,


(Quote)


Sendy transfers your emails in bulk and in parallel to Amazon SES as fast as your SES send rate allows. Sendy does not send, then stop etc, it'l…            
            
                in                     Need to know about sending email loop
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi @charvan,

Thanks for writing this and wanting to help someone else in future.


(Quote)


The email address setup in Sendy versus the email you're sending from …            
            
                in                     Proper Order, Bounces and Complaints to Feedback Details
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Eddy,

I suspect there is a spelling mistake in your session.save_path value. 'limelight' seems to be misspelled as 'limeligh'. Is that correct?

Ben
            
            
                in                     Login redirecting to different subdomain (www vs no www)
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi @scalar,

Amazon meant that if you used -all instead of 
                in                     SPF Records
                Comment by Ben
                May 2013
            

        

    

    
                
            
                Hi Tom,

I had no idea you were using a firewall. Good to know that you nailed the issue.

Thanks.

Ben
            
            
                in                     SNS unreachable endpoint
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Tom,

I'm not exactly sure what is wrong though. There's no known issues with bounces and complaints handling. What I noticed is that you're using a modified version of PHP - PHP Version 5.3.3-7+squeeze15. Sendy's tested on regular PHP.…            
            
                in                     SNS unreachable endpoint
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi @kukee,


(Quote)


You can use Amazon Mailbox Simulator's email …            
            
                in                     Complaints not being registered
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Luke,

When you're at the import subscribers page, you'll see this blue informational box recommending you to setup a cron job to import your CSV if it's huge:


            

                in                     Import Limit and Dropped Data
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Eddy,

I checked your phpinfo and saw that your PHP's session.save_path is not set. As a result, Sendy is unable to write session data. That is why you are not able to…            
            
                in                     Login redirecting to different subdomain (www vs no www)
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Tom,

May I know what is your licensed domain so I can do some checks. You're not signed up to the forum with the email used to purchase Sendy.

Thanks.

Ben
            
            
                in                     SNS unreachable endpoint
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Tom,

When you add an SNS subscription, it should immediately be confirmed. Can you double check that your endpoint for bounces is correct? If complaints subscription works, there's no reason why the bounces subscription won't work.
…            
            
                in                     SNS unreachable endpoint
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi @kukee,

There are no bugs with bounces & complaints handling since Sendy was launched.

Check that you have completed all steps in Steps 7 & 8 in the 
            

                in                     Complaints not being registered
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Thanks Dmitrii. I'll probably use mysqli_real_escape_string instead of mysql_real_escape_string if I decide …            
            
                in                     Quotes in custom fields
                Comment by Ben
                May 2013
            
        
    
    
                
            
                
(Quote)


That wouldn't be possible as I don't want to tamper with people's code.

Thanks.

Ben
            
            
                in                     WYSIWYG editor stripping off tags
                Comment by Ben
                May 2013
            
        
    
    
                
            
                @tomc You can change your licensed domain at https://sendy.co/#forms

Thanks.

Ben
            
            
                in                     Does change of domain affect install
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Tom,


(Quote)


Yes it'll be the same.

Thanks.

Ben
            
            
                in                     Does change of domain affect install
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Sina,

Offline payments aren't supported. Credits system aren't supported either.

Sorry.

Ben
            
            
                in                     Offline payment
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi @njwrigley,

WYSIWYG in general strips off the <head> and 
            

                in                     WYSIWYG editor stripping off tags
                Comment by Ben
                May 2013
            

        

    

    
                
            
                Hi @njwrigley,

'Sent' and 'Deliveries' are the same thing.

The orange number that says '114 sent' takes a while to update (sometimes it can take quite a while).…            
            
                in                     The difference between 'Sent' and 'Deliveries'
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi @ee98iae,


(Quote)


Sendy will register any bounces when you send a campaign so that the next time you send a campaign it will not be sent to them again. But if you s…            
            
                in                     Amazon SES account suspended due to high bounce rate
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hello @tnktp,

Sendy does not have other tools to import subscribers. You need to import via the interface for each list.

Thanks.

Ben
            
            
                in                     Bulk Import Lists
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Alex,

There's no native way to do that. You need to calculate the each existing subscriber's join_date so that they will receive message 11 onwards by changing 
            

                in                     How to add new autoresponder emails after having a list and still sending it to people
                Comment by Ben
                May 2013
            

        

    

    
                
            
                Hi @scalar,

Yes you can enter date in almost any format.

Examples:

19-05-2013
19 may 2013
may 19
today
tomorrow
            
                in                     Date custom field format
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi @tnktp,

Yes, for the opt-in page, show the page where you let users subscribe to your newsletter. Can be a page with Sendy's subscription form HTML code…            
            
                in                     Amazon SES Extended Access
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Sendy uses multi-threading to send your emails, features auto-retry and auto-resume, uses indexes in your database that speeds up reading speed - it has already done its part. The rest depends on:

The size of your newsletter

            
                in                     Sending quota Amazon SES 70 mails per second. How to use that quota on Sendy?
                Comment by Ben
                May 2013
            
        
    
    
                
            
                You're welcome!
            
            
                in                     Need help creating a script for cron job. Also another question inside....
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Marcelo,

Who you send it to: to_send_lists column in campaigns table
Who opened it:…            
            
                in                     What is ares and ares_email for?
                Comment by Ben
                May 2013
            
        
    
    
                
            
                
(Quote)


They are for autoresponders.
            
            
                in                     What is ares and ares_email for?
                Comment by Ben
                May 2013
            
        
    
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