Comments

• Hi,

  (Quote)

  Map an A record that points test.yourdomain.com to

  in Moving servers - verifying that Sendy works? Comment by Ben November 2018

• Hi,

  You can check this list of steps against what you've done on migrating Sendy to a new server → https://sendy.co/forum/discus…

  in Moving servers - verifying that Sendy works? Comment by Ben November 2018

• Hi Mike,

  In Sendy brands can be viewed as different products or services own by a single company. You can create brands to group different products or services own by yourself or your company.

  Thanks.

  Best regards,
  B…

  in What are Brands Comment by Ben November 2018

• Hi,

  Please see the last step of the Get Started Guide.

  Thanks.

  Best regards,
  Ben

  in What are Brands Comment by Ben November 2018

• Hi,

  Please check if your timezone is set correctly in your Sendy’s main settings.

  Also, I checked your phpinfo and see that the date.timezone’s value is empty. S…

  in Custom fields date not saving correct date Comment by Ben November 2018

• Thanks for sharing James!

  in [MOD] API for reporting on a campaign Comment by Ben November 2018

• Hi Alex,

  1. Please remove the trailing slash in the APP_PATH or the /includes/config.php script. 'http://sendy.mydo…

  in Sendy shows emails as sent but SES does not Comment by Ben November 2018

• Hi,

  After you've created a template, when you create a new campaign you have the option to load that template into the new campaign you create so you don’t have to start from scratch.

  There are 2 ways to use a template you've prev…

  in How do I use templates? Comment by Ben November 2018

• Hi,

  There are 3 decimal places because the “per recipient fee” can be set to a very small number. At the PayPal page, PayPal will then round it to 2 decimal places.

  Best regards,
  Ben

  in Decimal points in grand total Comment by Ben November 2018

• Hi,

  You are using the unsubscribe tag incorrectly. You probably copied the email's HTML from a web version and pasted it into a new campaign, then sent that campaign. As a result, the unsubscribe link you've copied over is a dummy unsubsc…

  in Unsubscribe link directs to unsubscribe-success.php page and doesn't unsubscribe Comment by Ben October 2018

• Whatever you set as the 'From email' for your campaign, your email will appear to come from that 'From email' when your recipient receives your email.

  in Question on multiple accounts (Brands) Comment by Ben October 2018

• Hi,

  When you login to Sendy, you will see a list of brands. To delete a brand, click the trash icon on the brand you want to delete:

  Screenshot:
  

  Thanks.

  Best regards,<…

  in How to delete a brand? Comment by Ben November 2018

• Hi,

  Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more than 1 min as per the cron job setup instructions).

  Thanks…

  in Autoresponders not sending to new signups Comment by Ben October 2018

• There are now lots of Wordpress plugins that works with Sendy, see → https://sendy.co/api#wordpress

  in Wordpress Sendy Plugin Comment by Ben October 2018

• Hi,

  Don't create your own .htaccess file for Sendy directory. Sendy have its own .htaccess file. Please restore Sendy's original .htaccess file, then follow the instructions at → in Installation on GoDaddy business hosting Comment by Ben October 2018

• In version 4 and up, you can now import domains to block under 'Blacklist » Blocked domains'.

  

  in Block certain email domains Comment by Ben October 2018

• Hi,

  There are no known issues with getting the right region or quotas from Amazon SES though. Please ensure your Amazon SES region is set to the correct region in your Sendy's main settings.

  Best regards,
  Ben

  in Incorrect SES Region? Comment by Ben October 2018

• Later versions of Sendy allows you to set a monthly sending limit for each brand, eg. set a 100,000 emails per month sending limit for Brand A. You can then charge your clients a monthly fee outside of Sendy using any payment method you wish.

  …

  in Mail Credits Comment by Ben October 2018

• Hi,

  When you are still in Amazon SES sandbox mode, you must verify every 'To' email addresses (not just 'From' emails) you want to send to.

  You'd need to req…

  in Test email says sent but no email in inbox or spam folder Comment by Ben October 2018

• You can use Zapier to create a Zap that subscribes a user to a list when the user send an email → https://zapier.com/apps/email/integrations/sendy

  in Subscribe by sending an email Comment by Ben October 2018

• Hi,

  Here's the list:

  l.php
  r.php
  t.php
  w.php
  unsubscribe.php
  subscribe.php
  subscription.php
  

  Best regards,
  Ben

  in Which PHP pages need to be internet-accessible? Comment by Ben October 2018

• Hi,

  Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

  You can download Sendy from https://sendy.co/get-updated…

  in Not tracking campaign opens or clicks Comment by Ben October 2018

• Hi,

  When an email 'bounced', it means that the email address does not exist, it doesn’t matter whether the hostname is bad, it will bounce and will show up as such in your list.

  Thanks.

  Best regards,
  Ben

  in Marking bad hostnames as bad in some way? Comment by Ben October 2018

• Hi,

  Use the ’Search all list’ function to search for the email address of the ‘lead’. The results will show you which list(s) they belong to:

  Search all lists:
  

  Best regar…

  in Tracking which lead came from which list Comment by Ben September 2018

• Hi,

  (Quote)

  Not that I have heard of.

  Thanks.

  Best regards,
  Ben

  in Social Support Comment by Ben September 2018

• Hi,

  I suggest contacting your web hosting service provider to check if your MySQL database is corrupted or if it needs repair in view of the server outage.

  Thanks.

  Best regards,
  Ben

  in Cannot "Send Newsletter Now" Comment by Ben September 2018

• Hi Martin,

  Thank you for using Sendy.

  (Quote)

  Where exactly are you getting this error? There was another user having this error and the reason was because the /incl…

  in "Some server extensions are not installed" but it is working Comment by Ben October 2018

• Hi,

  Sendy have released several updates to enable you to be GDPR compliant. Check out the change log in version 3.0.5 and 3.0.7 for instance at → https://sendy.co/get-updated

  …

  in Is Sendy fully GDRP complaint Comment by Ben September 2018
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