Troubleshooting

Discussion List

• Amazon SES account suspended due to high bounce rate

  Resolved 4.9K views 4 comments 0 points Most recent by Ben June 2013
• Warning: strftime(): It is not safe to rely on the system's timezone settings.

  Resolved 2.7K views 3 comments 0 points Most recent by njwrigley June 2013
• Weird problems during first live test

  Resolved 1.4K views 3 comments 0 points Most recent by Ben June 2013
• Autoresponder not sending

  Resolved 4.3K views 4 comments 0 points Most recent by kerrymann June 2013
• Weird character when export subscribers list

  Resolved 1.8K views 9 comments 0 points Most recent by Ben June 2013
• bounce_soft dont count higher than 1

  Resolved 1.2K views 8 comments 0 points Most recent by sennah82 June 2013
• UTF8 encoding issue with iOS Mail app

  Resolved 13K views 7 comments 0 points Most recent by Ben June 2013
• [Windows] Trouble with installation

  Resolved 474 views 2 comments 0 points Most recent by Ben May 2013
• Missing icons in interface

  Resolved 1.1K views 6 comments 0 points Most recent by Ben May 2013
• Weird characters in web version if extra space present

  Resolved 536 views 2 comments 0 points Most recent by Ben May 2013
• [Name,fallback=] doesn't work if fallback is Unicode string

  Resolved 1.5K views 10 comments 0 points Most recent by Ben May 2013
• Should Custom Fields Display in Newsletter Preview?

  Resolved 1.1K views 4 comments 0 points Most recent by Ben May 2013
• Menu dropdown not working

  Resolved 357 views 4 comments 0 points Most recent by Ben May 2013
• Login redirecting to different subdomain (www vs no www)

  Resolved 3.2K views 12 comments 0 points Most recent by eddyc May 2013
• MySQLi requirement for scheduled script

  Resolved 1.5K views 4 comments 0 points Most recent by eddyc May 2013
• After upgrade, HTML Entities problems...

  Resolved 265 views 4 comments 0 points Most recent by Ben May 2013
• DKIM set up still getting Via amazonses

  Resolved 1.2K views 4 comments 0 points Most recent by Ben May 2013
• Failed to send arabic emails, email losing format

  Resolved 2.6K views 7 comments 0 points Most recent by Ben May 2013
• Proper Order, Bounces and Complaints to Feedback Details

  Resolved 747 views 2 comments 0 points Most recent by Ben May 2013
• Complaints not being registered

  Resolved 1.3K views 5 comments 0 points Most recent by kukee May 2013
• Import Limit and Dropped Data

  Resolved 1.2K views 3 comments 0 points Most recent by SargentHouse May 2013
• SNS unreachable endpoint

  Resolved 3.8K views 11 comments 0 points Most recent by Ben May 2013
• Quotes in custom fields

  Resolved 412 views 4 comments 0 points Most recent by Ben May 2013
• Amazon SES account suspended due to high bounce rate

  Resolved 2K views 3 comments 0 points Most recent by ee98iae May 2013
• WYSIWYG editor stripping off tags

  Resolved 1.1K views 4 comments 0 points Most recent by Ben May 2013
• Apostrophes getting backslashed in subject lines

  Resolved 1.6K views 3 comments 0 points Most recent by texasjohn May 2013
• Bug causes browser window to freeze when duplicating a campaign under IE 10

  1.3K views 12 comments 0 points Most recent by Xazzy May 2013
• Lifetime of webversion of emails

  Resolved 247 views 3 comments 0 points Most recent by texasjohn May 2013
• Bounces or complaints were not set up

  Resolved 2.1K views 2 comments 0 points Most recent by Ben May 2013
• Emails not getting sent

  Resolved 215 views 3 comments 0 points Most recent by danielbender May 2013