Troubleshooting

Discussion List

• Welcome and thank you emails not being sent

  Resolved 489 views 3 comments 0 points Most recent by justus June 2021
• Schedule campaign inside Brand account

  Resolved 172 views 3 comments 0 points Most recent by obiweb June 2021
• Help with updating

  Resolved 306 views 7 comments 0 points Most recent by dunndealpr June 2021
• InvalidClientTokenId error

  Resolved 1.8K views 5 comments 0 points Most recent by Ben May 2021
• Internal server error when clicking "housekeeping", "Blacklists", or "Rules"

  Resolved 123 views 2 comments 0 points Most recent by GrahamDoessel May 2021
• SNS Pending Verification for Bounces/Complaints

  Resolved 164 views 4 comments 0 points Most recent by oci April 2021
• InvalidClientTokenId

  Resolved 621 views 2 comments 0 points Most recent by Ben April 2021
• Updated but still showing old version

  Resolved 134 views 2 comments 0 points Most recent by Ben April 2021
• InvalidClientTokenId

  Resolved 217 views 3 comments 0 points Most recent by jagadishsr April 2021
• Cannot re-establish two factor authentication

  Resolved 121 views 2 comments 0 points Most recent by Ben April 2021
• Setting up Custom Domains

  Resolved 750 views 3 comments 0 points Most recent by audioverseawards April 2021
• Code added to my email HTML code

  Resolved 195 views 2 comments 0 points Most recent by Ben March 2021
• Session timeout

  Resolved 511 views 3 comments 0 points Most recent by thurzo101 February 2021
• Black screen

  Resolved 83 views 4 comments 0 points Most recent by Ben February 2021
• Subscribe form translation

  Resolved 116 views 7 comments 0 points Most recent by Marc February 2021
• Amazon SES Status - SignatureDoesNotMatch

  Resolved 594 views 3 comments 0 points Most recent by mrincon February 2021
• Invalid license

  Resolved 370 views 2 comments 0 points Most recent by Ben February 2021
• Outlook and Hotmail emails automatically unsubscribing?

  Resolved 702 views 2 comments 0 points Most recent by Ben February 2021
• New brand is not using the custom domain

  Resolved 236 views 3 comments 0 points Most recent by jacobrosenfeld January 2021
• Installation Page Missing "Install Button"

  Resolved 79 views 3 comments 0 points Most recent by cjp87 January 2021
• Autoresponder email goes out but does not expand custom fields

  Resolved 87 views 2 comments 0 points Most recent by Ben January 2021
• Translation not working for me

  Resolved 140 views 2 comments 0 points Most recent by Ben January 2021
• [Gmail outage] High percentage of bounces from Gmail addresses

  Resolved 168 views 3 comments 0 points Most recent by rinaufr December 2020
• 500 Internal Server Error after switching the server

  Resolved 194 views 3 comments 0 points Most recent by NiklasJ December 2020
• How to use Custom fields as personalization tags?

  Resolved 289 views 4 comments 0 points Most recent by vasko November 2020
• Code added to HTML in WYSIWYG editor

  Resolved 193 views 3 comments 0 points Most recent by wgolightly November 2020
• Zapier unable to send data to Sendy

  Resolved 132 views 2 comments 0 points Most recent by Alynne November 2020
• Version 5.1 update

  Resolved 142 views 3 comments 0 points Most recent by AdrianWest November 2020
• Blocked Mixed Content

  Resolved 153 views 3 comments 0 points Most recent by dtrumbower October 2020
• Latest version not reflecting after updating files

  Resolved 131 views 2 comments 0 points Most recent by Ben October 2020