Troubleshooting

Discussion List

• Recipients receive unsubscribe message after campaign

  Resolved 161 views 3 comments 0 points Most recent by Shinteetah July 2019
• Campaigns sent but emails not received

  Resolved 1.2K views 3 comments 0 points Most recent by trvltrend June 2019
• Sending emails via third party SMTP

  Resolved 704 views 4 comments 0 points Most recent by zephyricalme June 2019
• Can't change brand logo

  Resolved 385 views 2 comments 0 points Most recent by Ben June 2019
• How to get plain text response from subscribe API

  Resolved 582 views 2 comments 0 points Most recent by Ben June 2019
• WYSIWYG editor disabled for templates in version 4.0.3

  Resolved 184 views 2 comments 0 points Most recent by Ben June 2019
• Emails not send in some brands

  Resolved 127 views 2 comments 0 points Most recent by Ben June 2019
• Getting 'Unlicensed custom domains' after updating

  Resolved 370 views 3 comments 0 points Most recent by srinathr June 2019
• Can't create campaign with click tracking

  Resolved 307 views 3 comments 0 points Most recent by Ben May 2019
• Getting 'Can't connect to database' error - everything is enabled including mod_rewrite and msqli

  Resolved 172 views 2 comments 0 points Most recent by Ben May 2019
• Strange code in WYSIWYG editor

  Resolved 356 views 5 comments 0 points Most recent by Ben May 2019
• Domain verification failure in region EU (Ireland)

  Resolved 274 views 2 comments 0 points Most recent by Ben May 2019
• Login page keeps reloading in Google Chrome

  Resolved 4.1K views 6 comments 0 points Most recent by Ben May 2019
• Some emails can't be imported

  Resolved 132 views 2 comments 0 points Most recent by Ben April 2019
• Import goes to a blank page

  Resolved 460 views 3 comments 0 points Most recent by SpeakInConfidence April 2019
• Test emails not sending

  Resolved 1.1K views 2 comments 0 points Most recent by Ben April 2019
• WYSIWYG editor missing when creating campaign or template

  Resolved 242 views 3 comments 0 points Most recent by starkllr April 2019
• Strange code in template?

  Resolved 163 views 3 comments 0 points Most recent by TLT April 2019
• Emoji in subject line?

  Resolved 577 views 2 comments 0 points Most recent by Ben March 2019
• Do I have to verify both email address and domain?

  Resolved 589 views 5 comments 0 points Most recent by Bastian March 2019
• Sending stuck no resume button

  Resolved 1.4K views 3 comments 0 points Most recent by toomanylogins March 2019
• Campaign recipients and "Sent last 24hrs" are not the same

  Resolved 72 views 2 comments 0 points Most recent by Ben March 2019
• CSV list import - some records being missed

  Resolved 170 views 2 comments 0 points Most recent by Ben March 2019
• Campaigns showing 0 emails opened (while not true)

  Resolved 360 views 5 comments 0 points Most recent by drowne February 2019
• No CSS styles in interface

  Resolved 466 views 2 comments 0 points Most recent by chesscoach February 2019
• Error when exporting large CSVs

  Resolved 281 views 3 comments 0 points Most recent by blulake February 2019
• Anyone have Zapier working?

  Resolved 235 views 4 comments 0 points Most recent by Ben February 2019
• Email personalization tag not working

  Resolved 143 views 3 comments 0 points Most recent by jockegbg January 2019
• HTML insanely large

  Resolved 176 views 4 comments 0 points Most recent by PaulK January 2019
• Error after deleting IAM user

  Resolved 89 views 2 comments 0 points Most recent by Ben January 2019