Troubleshooting

Discussion List

• Everything seems to be correct, but emails aren't being delivered.

  Resolved 129 views 3 comments 0 points Most recent by Kris_Radcliffe July 2019
• Cron job for scheduler and autoresponders

  Resolved 904 views 3 comments 0 points Most recent by AktivProfessional July 2019
• [Ubuntu] 500 error when viewing webversion of newsletter

  Resolved 233 views 3 comments 0 points Most recent by Camnomis July 2019
• Login returns "Please fill in both email and password"

  Resolved 316 views 1 comment 0 points Started by sesi200 July 2019
• Recipients receive unsubscribe message after campaign

  Resolved 166 views 3 comments 0 points Most recent by Shinteetah July 2019
• Campaigns sent but emails not received

  Resolved 1.2K views 3 comments 0 points Most recent by trvltrend June 2019
• Sending emails via third party SMTP

  Resolved 713 views 4 comments 0 points Most recent by zephyricalme June 2019
• Can't change brand logo

  Resolved 391 views 2 comments 0 points Most recent by Ben June 2019
• How to get plain text response from subscribe API

  Resolved 586 views 2 comments 0 points Most recent by Ben June 2019
• WYSIWYG editor disabled for templates in version 4.0.3

  Resolved 190 views 2 comments 0 points Most recent by Ben June 2019
• Emails not send in some brands

  Resolved 133 views 2 comments 0 points Most recent by Ben June 2019
• Getting 'Unlicensed custom domains' after updating

  Resolved 374 views 3 comments 0 points Most recent by srinathr June 2019
• Can't create campaign with click tracking

  Resolved 312 views 3 comments 0 points Most recent by Ben May 2019
• Getting 'Can't connect to database' error - everything is enabled including mod_rewrite and msqli

  Resolved 177 views 2 comments 0 points Most recent by Ben May 2019
• Strange code in WYSIWYG editor

  Resolved 361 views 5 comments 0 points Most recent by Ben May 2019
• Domain verification failure in region EU (Ireland)

  Resolved 277 views 2 comments 0 points Most recent by Ben May 2019
• Login page keeps reloading in Google Chrome

  Resolved 4.1K views 6 comments 0 points Most recent by Ben May 2019
• Some emails can't be imported

  Resolved 135 views 2 comments 0 points Most recent by Ben April 2019
• Import goes to a blank page

  Resolved 472 views 3 comments 0 points Most recent by SpeakInConfidence April 2019
• Test emails not sending

  Resolved 1.1K views 2 comments 0 points Most recent by Ben April 2019
• WYSIWYG editor missing when creating campaign or template

  Resolved 244 views 3 comments 0 points Most recent by starkllr April 2019
• Strange code in template?

  Resolved 169 views 3 comments 0 points Most recent by TLT April 2019
• Emoji in subject line?

  Resolved 583 views 2 comments 0 points Most recent by Ben March 2019
• Do I have to verify both email address and domain?

  Resolved 594 views 5 comments 0 points Most recent by Bastian March 2019
• Sending stuck no resume button

  Resolved 1.4K views 3 comments 0 points Most recent by toomanylogins March 2019
• Campaign recipients and "Sent last 24hrs" are not the same

  Resolved 79 views 2 comments 0 points Most recent by Ben March 2019
• CSV list import - some records being missed

  Resolved 173 views 2 comments 0 points Most recent by Ben March 2019
• Campaigns showing 0 emails opened (while not true)

  Resolved 369 views 5 comments 0 points Most recent by drowne February 2019
• No CSS styles in interface

  Resolved 471 views 2 comments 0 points Most recent by chesscoach February 2019
• Error when exporting large CSVs

  Resolved 288 views 3 comments 0 points Most recent by blulake February 2019