Troubleshooting

Discussion List

• An autoresponder email isn't being sent out

  Resolved 221 views 3 comments 0 points Most recent by Ian August 2018
• Database not updated when updating

  Resolved 298 views 2 comments 0 points Most recent by Ben August 2018
• Cron setup is not detected

  Resolved 389 views 2 comments 0 points Most recent by Ben August 2018
• Bounce and complaints via Amazon SES not working

  Resolved 964 views 5 comments 0 points Most recent by Ben July 2018
• Getting error when trying to save

  Resolved 223 views 3 comments 0 points Most recent by stacez July 2018
• 0 recipients when selecting lists to send campaign

  Resolved 556 views 3 comments 0 points Most recent by zaelanist July 2018
• My autoresponder emails are not delivering accurately

  Resolved 193 views 2 comments 0 points Most recent by Ben June 2018
• 403 Error when saving Campaign or List

  Resolved 1.1K views 3 comments 0 points Most recent by mollemac June 2018
• Weird link appearing in reports

  Resolved 265 views 2 comments 0 points Most recent by Ben June 2018
• Where are the cron job instructions?

  Resolved 952 views 2 comments 0 points Most recent by Ben June 2018
• Personalisation tags in test emails

  Resolved 527 views 2 comments 0 points Most recent by Ben June 2018
• mod_rewrite is not enabled

  Resolved 3.6K views 2 comments 0 points Most recent by Ben June 2018
• Sendy always jump back to login page

  Resolved 437 views 2 comments 0 points Most recent by Ben June 2018
• Sending a thank you email, Name and Email not parsed

  Resolved 208 views 3 comments 0 points Most recent by h22uk May 2018
• Headers and client library minor version mismatch

  Resolved 991 views 2 comments 0 points Most recent by Ben May 2018
• Login redirects back to login page

  Resolved 1.9K views 2 comments 0 points Most recent by Ben May 2018
• Not able to import all contact

  Resolved 195 views 2 comments 0 points Most recent by Ben May 2018
• [reconsent] tag

  Resolved 257 views 2 comments 0 points Most recent by Ben May 2018
• Name and email tags not parsed for thank you emails

  Resolved 110 views 2 comments 0 points Most recent by Ben May 2018
• CSV import error

  Resolved 296 views 2 comments 0 points Most recent by Ben May 2018
• Campaign report's statistics is showing 0 open and 0 link clicks, and links aren't working

  Resolved 695 views 5 comments 0 points Most recent by Ian May 2018
• Not sending

  Resolved 221 views 2 comments 0 points Most recent by Ben April 2018
• 'OptInRequired' error

  Resolved 171 views 2 comments 0 points Most recent by Ben April 2018
• confirmation_link is not clickable in some email clients. How to create a fully formatted link?

  Resolved 358 views 2 comments 0 points Most recent by Ben April 2018
• CSS style code being added via WYSIWYG editor

  Resolved 316 views 3 comments 0 points Most recent by gigaboy April 2018
• I get a weird preview of the newsletter

  Resolved 139 views 2 comments 0 points Most recent by Ben March 2018
• Unsubscribe link in real campaign says it is a test

  Resolved 2.2K views 3 comments 0 points Most recent by Auerbach March 2018
• Cron job on hostgator

  Resolved 476 views 3 comments 0 points Most recent by dzagana March 2018
• Login page logs in and out again automatically

  Resolved 234 views 2 comments 0 points Most recent by brokernyc March 2018
• Can't save edited subscriber info in modal window

  Resolved 138 views 2 comments 0 points Most recent by Ben February 2018