Troubleshooting

Discussion List

• Cron job for scheduler and autoresponders

  Resolved 771 views 3 comments 0 points Most recent by AktivProfessional July 2019
• [Ubuntu] 500 error when viewing webversion of newsletter

  Resolved 175 views 3 comments 0 points Most recent by Camnomis July 2019
• Login returns "Please fill in both email and password"

  Resolved 236 views 1 comment 0 points Started by sesi200 July 2019
• Recipients receive unsubscribe message after campaign

  Resolved 114 views 3 comments 0 points Most recent by Shinteetah July 2019
• Campaigns sent but emails not received

  Resolved 1K views 3 comments 0 points Most recent by trvltrend June 2019
• Sending emails via third party SMTP

  Resolved 537 views 4 comments 0 points Most recent by zephyricalme June 2019
• Can't change brand logo

  Resolved 289 views 2 comments 0 points Most recent by Ben June 2019
• How to get plain text response from subscribe API

  Resolved 502 views 2 comments 0 points Most recent by Ben June 2019
• WYSIWYG editor disabled for templates in version 4.0.3

  Resolved 150 views 2 comments 0 points Most recent by Ben June 2019
• Emails not send in some brands

  Resolved 82 views 2 comments 0 points Most recent by Ben June 2019
• Getting 'Unlicensed custom domains' after updating

  Resolved 321 views 3 comments 0 points Most recent by srinathr June 2019
• Can't create campaign with click tracking

  Resolved 236 views 3 comments 0 points Most recent by Ben May 2019
• Getting 'Can't connect to database' error - everything is enabled including mod_rewrite and msqli

  Resolved 146 views 2 comments 0 points Most recent by Ben May 2019
• Strange code in WYSIWYG editor

  Resolved 288 views 5 comments 0 points Most recent by Ben May 2019
• Domain verification failure in region EU (Ireland)

  Resolved 216 views 2 comments 0 points Most recent by Ben May 2019
• Login page keeps reloading in Google Chrome

  Resolved 3.8K views 6 comments 0 points Most recent by Ben May 2019
• Some emails can't be imported

  Resolved 109 views 2 comments 0 points Most recent by Ben April 2019
• Import goes to a blank page

  Resolved 384 views 3 comments 0 points Most recent by SpeakInConfidence April 2019
• Test emails not sending

  Resolved 907 views 2 comments 0 points Most recent by Ben April 2019
• WYSIWYG editor missing when creating campaign or template

  Resolved 167 views 3 comments 0 points Most recent by starkllr April 2019
• Strange code in template?

  Resolved 128 views 3 comments 0 points Most recent by TLT April 2019
• Emoji in subject line?

  Resolved 455 views 2 comments 0 points Most recent by Ben March 2019
• Do I have to verify both email address and domain?

  Resolved 510 views 5 comments 0 points Most recent by Bastian March 2019
• Sending stuck no resume button

  Resolved 1.2K views 3 comments 0 points Most recent by toomanylogins March 2019
• Campaign recipients and "Sent last 24hrs" are not the same

  Resolved 45 views 2 comments 0 points Most recent by Ben March 2019
• CSV list import - some records being missed

  Resolved 127 views 2 comments 0 points Most recent by Ben March 2019
• Campaigns showing 0 emails opened (while not true)

  Resolved 259 views 5 comments 0 points Most recent by drowne February 2019
• No CSS styles in interface

  Resolved 398 views 2 comments 0 points Most recent by chesscoach February 2019
• Error when exporting large CSVs

  Resolved 209 views 3 comments 0 points Most recent by blulake February 2019
• Anyone have Zapier working?

  Resolved 166 views 4 comments 0 points Most recent by Ben February 2019