Troubleshooting

Discussion List

• Custom fields date not saving correct date

  Resolved 260 views 3 comments 0 points Most recent by jchekanoff November 2018
• Sendy shows emails as sent but SES does not

  Resolved 506 views 4 comments 0 points Most recent by mercurial November 2018
• Unsubscribe link directs to unsubscribe-success.php page and doesn't unsubscribe

  Resolved 527 views 2 comments 0 points Most recent by Ben October 2018
• Autoresponders not sending to new signups

  Resolved 138 views 2 comments 0 points Most recent by Ben October 2018
• Incorrect SES Region?

  Resolved 196 views 3 comments 0 points Most recent by tvo October 2018
• Installation on GoDaddy business hosting

  Resolved 315 views 3 comments 0 points Most recent by puneet_mehrotra October 2018
• Test email says sent but no email in inbox or spam folder

  Resolved 288 views 2 comments 0 points Most recent by Ben October 2018
• Not tracking campaign opens or clicks

  Resolved 395 views 3 comments 0 points Most recent by bgrah October 2018
• "Some server extensions are not installed" but it is working

  Resolved 347 views 4 comments 0 points Most recent by Martintoy October 2018
• Cannot "Send Newsletter Now"

  Resolved 129 views 2 comments 0 points Most recent by Ben September 2018
• 403 error when going into templates section

  Resolved 350 views 2 comments 0 points Most recent by Ben September 2018
• Subscribe API call returning HTML page

  Resolved 235 views 2 comments 0 points Most recent by Ben September 2018
• Can't delete custom fields or lists

  Resolved 145 views 2 comments 0 points Most recent by Ben September 2018
• Redirected back to login page after logging in

  Resolved 418 views 2 comments 0 points Most recent by Ben August 2018
• No .htaccess file in download

  Resolved 891 views 2 comments 0 points Most recent by Ben August 2018
• Old URL being used after migrating

  Resolved 174 views 3 comments 0 points Most recent by bren August 2018
• Login page reloads when logging in

  Resolved 315 views 3 comments 0 points Most recent by shankar August 2018
• Moving from shared hosting to VPS - can't access Sendy

  Resolved 276 views 3 comments 0 points Most recent by Martamars August 2018
• An autoresponder email isn't being sent out

  Resolved 204 views 3 comments 0 points Most recent by Ian August 2018
• Database not updated when updating

  Resolved 284 views 2 comments 0 points Most recent by Ben August 2018
• Cron setup is not detected

  Resolved 373 views 2 comments 0 points Most recent by Ben August 2018
• Bounce and complaints via Amazon SES not working

  Resolved 841 views 5 comments 0 points Most recent by Ben July 2018
• Getting error when trying to save

  Resolved 209 views 3 comments 0 points Most recent by stacez July 2018
• 0 recipients when selecting lists to send campaign

  Resolved 534 views 3 comments 0 points Most recent by zaelanist July 2018
• My autoresponder emails are not delivering accurately

  Resolved 176 views 2 comments 0 points Most recent by Ben June 2018
• 403 Error when saving Campaign or List

  Resolved 1K views 3 comments 0 points Most recent by mollemac June 2018
• Weird link appearing in reports

  Resolved 232 views 2 comments 0 points Most recent by Ben June 2018
• Where are the cron job instructions?

  Resolved 917 views 2 comments 0 points Most recent by Ben June 2018
• Personalisation tags in test emails

  Resolved 517 views 2 comments 0 points Most recent by Ben June 2018
• mod_rewrite is not enabled

  Resolved 3.5K views 2 comments 0 points Most recent by Ben June 2018